Parts Advisor DARCARS Rockville

Darcars; Rockville (MD); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Parts Advisor to join their dynamic team. In this role, you will engage with customers, assist them in selecting the right automotive parts, and ensure a seamless purchasing experience. This position offers a unique opportunity for both newcomers and those with experience looking to advance their careers. With a focus on customer satisfaction and teamwork, you'll play a vital role in maintaining an organized parts department and supporting service technicians. If you're ready to turn your job into a fulfilling career, this is the perfect opportunity for you!

Benefits

Medical Insurance

Vision Insurance

Dental Insurance

Short-term Disability

Long-term Disability

Life Insurance

PTO and Holidays

Employee Discounts

Qualifications

• Strong communication skills to explain parts information.
• Knowledgeable about automotive OEM parts.
• Ability to lift heavy parts as needed.

Responsibilities

• Assist customers in selecting required parts and suggest companion requirements.
• Pull purchased parts from stock and manage orders.
• Provide excellent service to all customers and departments.

Skills

Communication Skills

Knowledge of Automotive OEM Parts

Ability to Lift 50-70 lbs

Education

High School Degree or Equivalent

Tools

Reynolds & Reynolds

Job description

DARCARS Automotive Group is now hiring for a Parts Advisor!

As the Parts Advisor, you are tasked with selling parts to customers over the counter, through the shop, on the phone, and/or online. This is a unique opportunity for someone with little experience, or those that are experienced and seeking advancement. We have new direction and support that's looking to the future. It's time to turn your job into a career and achieve what's yours!

In this role, you'll:

• Assist walk-in customers in selecting required parts, suggest companion requirements, offer specials, and ensure that the customer is exposed to the full product line.
• Pull purchased parts from stock.
• If the part is not in stock, determine availability and submit an emergency order if requested by the customer or tech.
• Answer phone calls, providing price quotes and other information.
• Assist outside sales reps with their orders.
• Set up orders for daily shipment, delivery, or pick-up.
• Verify WILL CALL and BACKORDER files weekly and return to vendors or stock those items not required.
• Solicit assigned accounts by phone.
• Assist Service Technicians in selecting parts needed for repairs in process.
• Notify service desk and the customer that ordered parts have been received.
• Ensure that before parts can be charged out, the technician presents a repair order.
• Display seasonal parts and accessories in an attractive manner.
• Keep all bins, aisles, and storage areas clean, neat, and clearly labeled.
• Be friendly, professional, and efficient when working with customers and co-workers.
• Provide the same high level of service to the other dealership departments, as is given to other customers.
• Issue credit slips for parts returned, ensuring that the original invoice or its number is available so that purchase and pricing can be verified. Exceptions must be approved by the Parts Manager or Office Manager.
• Keep front and rear counters clean and uncluttered.
• Advise Parts Manager when areas of the department are not in satisfactory condition.
• Keep current on new products and product updates.
• Participate in available training programs.

Qualifications & Requirements:

• High School degree or equivalent.
• Strong communication skills to explain parts information to customers and associates.
• Knowledgeable about automotive OEM parts.
• Experience with Reynolds & Reynolds preferred.
• Ability to lift 50 - 70lbs.
• Availability to work on Saturdays.
• Must be a minimum of eighteen years of age.
• Must have a valid driver license.
• Must be able to pass pre-employment screen (background).

Benefits:

• Insurance: medical, vision, dental.
• Short-term and long-term disability plans.
• Life Insurance.
• PTO and Holidays.
• Employee discounts on vehicle purchases, parts, and service repairs.
• Opportunities to join our community service initiatives.

This job advertisement in no way states or implies that these are the only duties and responsibilities to be performed by this employee. This advertisement is merely a preview of the role in solicitation. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor.

We are an equal opportunity employer & drug-free workplace. Offers of employment are contingent upon successfully passing background screening (incl. criminal background check, review of consumer & motor vehicle records, verification of SSN). Employment is on an at-will basis & subject to termination if dealership rules & regulations are violated.