Parts Advisor DARCARS Rockville

DARCARS Automotive Group; Rockville (MD); On-site; USD 35,000 - 45,000; Full time

Job summary

Join a leading automotive group as a Parts Advisor in Rockville. This role involves assisting customers with parts selection, managing orders, and ensuring a high level of service. Ideal for both experienced and entry-level candidates looking for growth. Enjoy a supportive work environment with opportunities for community service and employee discounts.

Benefits

Short-term and long-term disability plans

Life Insurance

PTO and Holidays

Employee discounts on vehicle purchases, parts, and service repairs

Opportunities to join community service initiatives

Qualifications

• Strong communication skills to explain parts information.
• Ability to lift 50 - 70 lbs.
• Must have a valid driver’s license.

Responsibilities

• Assist walk-in customers in selecting required parts.
• Pull purchased parts from stock and manage orders.
• Keep current on new products and participate in training.

Skills

Communication

Knowledge of automotive OEM parts

Education

High School degree or equivalent

Tools

Reynolds & Reynolds

Job description

Join to apply for the Parts Advisor DARCARS Rockville role at DARCARS Automotive Group

3 days ago Be among the first 25 applicants

Join to apply for the Parts Advisor DARCARS Rockville role at DARCARS Automotive Group

DARCARS Automotive Group is now hiring for a Parts Advisor!

As the Parts Advisor, you are tasked with selling parts to customers over the counter, through the shop, on the phone, and/or online. This is a unique opportunity for someone with little experience, or those that are experienced and seeking advancement. We have new direction and support that's looking to the future. It's time to turn your job into a career and achieve what's yours!

In this role, you'll:

1. Assist walk-in customers in selecting required parts, suggest companion requirements, offer specials, and ensure that the customer is exposed to the full product line
2. Pull purchased parts from stock
3. If the part is not in stock, determine availability and submit an emergency order if requested by the customer or tech
4. Answer phone calls, providing price quotes and other information
5. Assist outside sales reps with their orders
6. Set up orders for daily shipment, delivery, or pick-up
7. Verify WILL CALL and BACKORDER files weekly and return to vendors or stock those items not required
8. Multitask while using various online programs and communicating large orders with multiple body shop clients
9. Assist Service Technicians in selecting parts needed for repairs in process
10. Notify service desk and the customer that ordered parts have been received
11. Ensure that before parts can be charged out, the technician presents a repair order
12. Display seasonal parts and accessories in an attractive manner
13. Keep all bins, aisles, and storage areas clean, near, and clearly labeled
14. Be friendly, professional, and efficient when working with customers and co-workers
15. Provide the same high level of service to the other dealership departments, as is given to other customers
16. Issue credit slips for parts returned, ensuring that the original invoice or its number is available so that purchase and pricing can be verified. Exceptions must be approved by the Parts Manager or Office Manager
17. Keep front and rear counters clean and uncluttered
18. Advise Parts Manager when areas of the department are not in satisfactory condition
19. Keep current on new products and product updates
20. Participate in available training programs

Qualifications & Requirements:

1. High School degree or equivalent
2. Strong communication skills to explain parts information to customers and associates
3. Knowledgeable about automotive OEM parts
4. Experience with Reynolds & Reynolds preferred
5. Experience working in the body shop a plus!
6. Ability to lift 50 - 70 lbs
7. Availability to work on Saturdays
8. Must be at least eighteen years of age
9. Must have a valid driver’s license
10. Must be able to pass pre-employment screening (background)
11. Short-term and long-term disability plans
12. Life Insurance
13. PTO and Holidays
14. Employee discounts on vehicle purchases, parts, and service repairs
15. Opportunities to join our community service initiatives

This job advertisement in no way states or implies that these are the only duties and responsibilities to be performed by this employee. This advertisement is merely a preview of the role in solicitation. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor.

We are an equal opportunity employer & drug-free workplace. Offers of employment are contingent upon successfully passing background screening (incl. criminal background check, review of consumer & motor vehicle records, verification of SSN). Employment is on an at-will basis & subject to termination if dealership rules & regulations are violated.