Parts Advisor

Toyota Marin; San Rafael (CA); On-site; USD 34,000 - 41,000; Full time

Job summary

Toyota Marin in San Rafael, CA is seeking a friendly Parts Counter Associate to assist customers in selecting required parts, inform on companion part requirements, and provide price quotes. The role includes pulling orders from stock and notifying the parts manager of out-of-stock items.

You will maintain records and keep counter areas clean while delivering high service levels. The position requires a high school diploma or GED and offers on-site work with compensation of $25–$30 per hour,

Qualifications

• High school diploma or GED, or 1–3 months related experience and/or training, or equivalent education/experience.

Responsibilities

• Assist all customers (retail and shop) in selecting required parts in a friendly, professional and efficient manner.
• Inform customers of companion part requirements and specials and ensure exposure to full product line.
• Answer phone calls, providing price quotes and other information.
• Pull and fill orders from stock.
• Notify parts manager of out-of-stock parts or shop materials needing immediate attention.
• Locate out-of-stock parts from outside source and submit an emergency order if necessary.
• Maintain orderly records of repair orders, invoices and special-order parts.
• Keep front and rear counter areas clean and uncluttered.

Skills

Customer service

Retail sales

Communication

Teamwork

Education

High school diploma or GED

Job description

Description

Duties and Responsibilities:

• Assists all customers (retail and shop) in selecting required parts in a friendly, professional and efficient manner.
• Informs customers of companion part requirements and specials and ensures that the customer is exposed to the full product line.
• Answers phone calls, providing price quotes and other information.
• Provides high level of service to internal and external customers.
• Pulls and fills orders from stock.
• Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
• Locates out-of-stock parts from outside source and submits an emergency order, if necessary.
• Follows up on back-ordered parts.
• Makes sure all internal requests for parts are billed on service repair order.
• Issues credit for parts returned, ensuring that the original invoice, is available so that purchase and pricing can be verified.
• Keeps orderly records of all repair orders, invoices and special-order parts.
• Keeps front and rear counter areas clean and uncluttered.
• Participates in all training programs that are made available.
• Keeps current on new products and product updates.
• Participates with the parts manager in maintaining a lost sales tracking program.
• Maintains professional appearance.
• Other tasks as assigned.

Requirements

Qualifications:

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Working Conditions:

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job in an automotive shop.

Compensation:

• $25 - $30 Depending on Experience