Parts Advisor

Volvo Cars Marin; San Rafael (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Volvo Cars Marin seeks a parts counter associate to assist customers in selecting required parts and to provide pricing and product information. The role involves handling orders, maintaining records, and staying current on Volvo parts and specials.

The candidate should have a High school diploma or GED and preferably 1–3 months of related experience. This on-site position requires professional appearance and teamwork within the shop environment.

Qualifications

• High school diploma or GED or equivalent experience.
• 1–3 months related experience or training or equivalent.

Responsibilities

• Assist customers in selecting required parts in a friendly, professional manner.
• Inform customers of companion parts and specials to show full product line.
• Answer phone calls and provide price quotes.
• Provide high level service to internal and external customers.
• Pull and fill orders from stock.
• Notify parts manager of out-of-stock parts or shop materials that need immediate attention.
• Locate out-of-stock parts from outside source and submit an emergency order if necessary.
• Follow up on back-ordered parts.
• Maintain records of repair orders, invoices and special-order parts.
• Keep front and rear counter areas clean and uncluttered.
• Participate in training programs and stay current on products.

Skills

Customer service

Communication

Product knowledge

Education

High school diploma or GED

Tools

POS system

Job description

Description

Duties and Responsibilities:

• Assists all customers (retail and shop) in selecting required parts in a friendly, professional and efficient manner.
• Informs customers of companion part requirements and specials and ensures that the customer is exposed to the full product line.
• Answers phone calls, providing price quotes and other information.
• Provides high level of service to internal and external customers.
• Pulls and fills orders from stock.
• Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
• Locates out-of-stock parts from outside source and submits an emergency order, if necessary.
• Follows up on back-ordered parts.
• Makes sure all internal requests for parts are billed on service repair order.
• Issues credit for parts returned, ensuring that the original invoice, is available so that purchase and pricing can be verified.
• Keeps orderly records of all repair orders, invoices and special-order parts.
• Keeps front and rear counter areas clean and uncluttered.
• Participates in all training programs that are made available.
• Keeps current on new products and product updates.
• Participates with the parts manager in maintaining a lost sales tracking program.
• Maintains professional appearance.
• Other tasks as assigned.

Requirements

Qualifications:

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Working Conditions:

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job in an automotive shop.