Parts Advisor

Swickard Auto Group; Palo Alto (CA); On-site; USD 45,000 - 70,000; Full time

Job summary

Join a leading automotive group as a Parts Advisor in Palo Alto, focusing on outstanding customer service and effective inventory management. Responsibilities include assisting customers, processing orders, and ensuring accurate inventory records. With opportunities for growth and a supportive work culture, this is an ideal role for those passionate about the automotive industry.

Benefits

Career path and growth opportunities

Ongoing training and support

Comprehensive insurance package

401k plan

Paid holidays and PTO

Qualifications

• Demonstrates high hospitality quotient, including work ethic and integrity.
• Previous dealer experience preferred.
• Ability to work independently and as part of a team.

Responsibilities

• Provide exceptional customer service by assisting customers in selecting automotive parts.
• Maintain accurate inventory records and process orders.
• Greet customers promptly and professionally.

Skills

Customer service skills

Knowledge of automotive parts

Organizational skills

Time management skills

Education

High school diploma or equivalent

Tools

Computer systems and software

Job description

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Description

A

Description

A Parts Advisor is responsible for providing exceptional customer service by assisting customers in selecting and purchasing automotive parts. This role involves interacting with both retail and wholesale customers, answering inquiries, processing orders, and maintaining accurate inventory records.

Responsibilities

Customer Service:

• Greet customers promptly and professionally.
• Assist customers in identifying and selecting the correct parts.
• Provide accurate information on part availability, pricing, and compatibility.
• Process sales transactions efficiently and accurately.
• Resolve customer issues and complaints in a timely and courteous manner.
  
  

Inventory Management

• Maintain accurate inventory records.
• Stock shelves and organize the parts department.
• Identify and report low stock levels to the parts manager.
• Receive and verify incoming shipments.
  
  

Order Processing

• Process customer orders, including special orders and backorders.
• Coordinate with suppliers to expedite delivery of parts.
• Track and follow up on backorders.
  
  

Administrative Tasks

• Answer phone calls and provide information to customers.
• Prepare reports and other documentation as required.
• Maintain a clean and organized work environment.
  
  

Qualifications

• Demonstrates a high “HQ” (Hospitality Quotient) consisting of kindness & optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity.
• Education: High school diploma or equivalent.
• Experience: Previous dealer experience preferred.
• Sills: Strong knowledge of automotive parts and systems.
• Excellent customer service skills.
• Ability to work independently and as part of a team.
• Strong organizational and time management skills.
• Proficiency in computer systems and software.
  
  

Physical Requirements

• Ability to stand for extended periods.
• Ability to lift and carry heavy objects.
• Ability to bend, reach, and kneel.
• Ability to work in a fast-paced environment.
  
  

Benefits Of Working At Swickard

• Career Path – Swickard isn’t just a J-O-B. You’ll learn and grow into different roles and be able to take on new leadership responsibilities.
• Ongoing training and support
• Opportunities for continued personal and professional growth.
• We are an Equal Opportunity Employer and value diversity and inclusion at our company.
  
  

Competitive Benefits Package

• Insurance: medical, dental, vision, life and pet insurance
• Optional disability coverage
• 401k plan
• Paid Holidays
• PTO
  
  

About Us

• We were founded in 2014 by Jeff Swickard in Wilsonville, OR.
• We’re a hospitality company that happens to sell cars, parts, and services.
• We are a team. Everyone plays a role in our success.
• Culture: We want to be our customers’ favorite place to purchase, lease, or service their vehicle and we want to be your favorite place to work!
• Highline Brands: Swickard has positioned itself as a leader in highline brands such as Mercedes Benz, BMW, Volvo, Porsche, Lexus, Audi, Land Rover, and more.
• We are consistently ranked as one of the fastest growing dealership groups in the US by Automotive News.
  
  

Most people have a stressful experience buying or servicing their car. It shouldn’t be that way. We’re looking for people as crazy as we are about revolutionizing the car-buying experience and it starts with hospitality. Hospitality isn’t just what we do, it’s who we are. We need exceptionally talented individuals to join our mission and embark on a challenging, rewarding career. Do you have what it takes?

To all recruitment agencies: Swickard does not accept agency resumes. Do not forward resumes to our careers alias or other Swickard employees. Swickard is not responsible for any fees related to unsolicited resumes.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Motor Vehicle Manufacturing

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