Parts Advisor

Walt Massey Ford - Columbia; Columbia (MS); On-site; USD 30,000 - 60,000; Full time

Job summary

Join a forward-thinking company in the automotive industry as a Parts Advisor, where your skills will meet exciting opportunities. This role emphasizes strong communication and attention to detail, ensuring a high level of customer service in a fast-paced environment. You'll oversee the parts sales process, manage customer interactions, and ensure accurate order fulfillment. With comprehensive training and a commitment to personal development, this position offers a chance to grow your career while making a significant impact on the team's success. If you're passionate about the automotive business and ready to innovate, this is the perfect opportunity for you.

Benefits

Health insurance

Dental insurance

Vision insurance

401(k) plans

Paid holidays

Paid vacation time

Paid training

Qualifications

• Strong communication skills and attention to detail are essential.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Oversee parts sales process and ensure seamless operations.
• Communicate effectively with staff and customers.
• Handle phone calls and provide price quotes to customers.

Skills

Communication Skills

Attention to Detail

Multitasking

Customer Service

Job description

Be a part of something bigger - where your skills meet opportunity. If you are interested in a career in the automotive business we welcome you to apply to join the Walt Massey Columbia team. We’re looking for passionate individuals who are ready to make an impact in the fast-paced automotive industry. Join our team and help us innovate, create, and deliver top-tier solutions that keep the wheels of progress turning. We empower each team member to succeed by offering comprehensive, specialized training tailored to every role. Our hands-on, on-the-job training ensures you're equipped with the skills you need, while our commitment to ongoing personal development supports your growth every step of the way.

What We Offer

• Health insurance
• Dental, vision insurance
• 401(k) plans
• Paid holidays
• Paid vacation time
• Paid training

Parts Advisor Job Description

This role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment while maintaining a high level of customer service.

Responsibilities:

• Oversee the parts sales process from start to finish, ensuring seamless operations.
• Communicate effectively with staff and customers in a friendly, professional manner.
• Provide clear, efficient communication regarding customer parts status and updates.
• Read and understand parts catalogs to identify specific parts accurately.
• Handle phone calls, provide price quotes, and offer other relevant information to customers.
• Pull and fill orders from stock while maintaining weekly bin checks for accuracy.
• Alert the Parts Manager to out-of-stock parts or materials that need urgent attention.
• Source out-of-stock parts from external suppliers and place emergency orders when necessary.
• Ensure all parts requests are billed correctly on service repair orders.
• Collect payment from retail customers or obtain necessary credit authorization.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.