Parts Advisor

West Herr Auto Group; Buffalo (NY); Hybrid; USD 30,000 - 47,000; Full time

Job summary

West Herr Auto Group is seeking a Parts Advisor to assist customers and service technicians with parts inquiries and orders in a busy dealership setting.

The role emphasizes identifying and selling automotive parts, maintaining precise records, and coordinating with service to ensure timely fulfillment of requests. Prior parts or customer service experience is preferred; strong communication and organization are essential.

Qualifications

• High school diploma or equivalent preferred.
• Valid driver’s license and acceptable driving record.
• Previous automotive parts, retail sales, or customer service experience preferred.
• Strong communication and customer service skills.
• Basic computer skills and ability to learn dealership inventory systems.
• Strong attention to detail and organizational abilities.
• Ability to work effectively in a fast-paced team environment.

Responsibilities

• Assist customers and technicians with parts inquiries in person, over the phone, and through electronic communication.
• Identify, source, and sell automotive parts while promoting additional products and services when appropriate.
• Process parts sales transactions and maintain accurate records within the dealership management system.
• Receive, distribute, and track special-order and warranty parts.
• Maintain inventory accuracy and assist with stocking and organization of parts.
• Work closely with the service department to ensure timely fulfillment of parts requests.
• Maintain a clean, organized, and professional parts department.

Skills

Communication skills

Customer service

Attention to detail

Organization

Teamwork

Education

High school diploma or equivalent

Tools

Dealership inventory systems

Job description

• FLSA Status: Exempt
• Base Wage: $30,400-$46,800
• Potential Compensation with bonus and/or commission: $40,000-$75,000

At West Herr, we’re all about our customers – Listening to their wants and needs, being honest and respectful, and helping them to accomplish their desired vehicle purchase. It’s not about the sale, it’s about the people. Because we don’t sell, we serve. That’s the West Herr way.

What To Expect:

The Parts Advisor is responsible for assisting retail and service customers with their automotive parts needs while delivering exceptional customer service. This position supports parts sales, inventory management, and daily department operations in a fast-paced dealership environment.

• Assist customers and technicians with parts inquiries in person, over the phone, and through electronic communication.
• Identify, source, and sell automotive parts while promoting additional products and services when appropriate.
• Process parts sales transactions and maintain accurate records within the dealership management system.
• Receive, distribute, and track special-order and warranty parts.
• Maintain inventory accuracy and assist with stocking and organization of parts.
• Work closely with the service department to ensure timely fulfillment of parts requests.
• Maintain a clean, organized, and professional parts department.

Qualifications:

• High school diploma or equivalent preferred.
• Valid driver’s license and acceptable driving record.
• Previous automotive parts, retail sales, or customer service experience preferred.
• Strong communication and customer service skills.
• Basic computer skills and ability to learn dealership inventory systems.
• Strong attention to detail and organizational abilities.
• Ability to work effectively in a fast-paced team environment.

Integrity

We do what is right

We strive to be the best

Openings at the
following locations:

• Audi of Buffalo
• BMW of Buffalo
• Mini of Buffalo
• Acura of Buffalo
• Buick GMC Cadillac of East Aurora
• Chevrolet of Hamburg
• Chevrolet of Orchard Park
• Chevrolet of Williamsville
• Chrysler Dodge Jeep Ram of Lockport
• Dodge of Orchard Park
• Executive Offices in Orchard Park
• Infiniti of Williamsville
• Jeep of Orchard Park
• Ford of Amherst
• Ford of Hamburg
• Lincoln of Amherst
• Honda of Lockport
• Hyundai of Williamsville
• Kia of Orchard Park
• Nissan of Lockport
• Nissan of Orchard Park
• Nissan of Williamsville
• Subaru of Lockport
• Subaru of Orchard Park
• Toyota of Orchard Park
• Toyota of Williamsville
• Volkswagen of Bowmansville
• BMW of Rochester
• Mercedes-Benz of Rochester
• Chevrolet of Rochester
• Chrysler Dodge Jeep Ram Fiat of Rochester
• Ford of Webster
• Ford of Rochester
• Honda of Canandaigua
• Mazda of Canandaigua
• Subaru of Rochester
• Toyota of Canandaigua
• Toyota of Rochester
• Chevrolet of East Syracuse

If you’re looking for a career with unlimited opportunity, where you love coming to work, all while going the extra mile for your customers and co-workers, a career as a Parts Advisor at West Herr may be what you need.

Experience preferred, but not required.
We have an extensive, ongoing training program to help you succeed!

West Herr is an equal opportunity employer.

Voted Best Place to Work

every year since 2005, with the number one word to describe working at West Herr – FUN!