Parts Adviser (Mitchell Selig Ford)

Mitchell Selig Ford; Windsor (CT); On-site; USD 35,000 - 50,000; Full time

Job summary

Mitchell Selig Ford is seeking a Parts Adviser to join their dedicated team in Windsor, CT. The ideal candidate will be customer-oriented and hardworking, assisting customers with parts procurement and maintaining a professional department environment. This full-time position offers a supportive work culture and benefits including medical and retirement plans.

Benefits

Medical, Dental & Vision Insurance

Basic Life Insurance

401k

Accident and Critical Illness Insurance

Qualifications

• Valid Driver's License.
• Previous Parts experience is REQUIRED.
• Previous Ford experience is recommended but not required.
• Previous Reynolds & Reynolds (DMS) experience is recommended but not required.

Responsibilities

• Acknowledge customers and assist them with parts.
• Track lost sales.
• Prepare billing documentation using ERA system.

Skills

Customer-oriented

Hard-working

Job description

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A fantastic opportunity to join the team of Mitchell Selig Ford located in Windsor, CT! We are a dedicated member of the Mitchell Auto Group (family owned and run since 1922 !!) Their commitment has proven itself time and time again, especially in the area of new business start-ups. Their combined skills have allowed our business to show stable, charted growth.

The average length of service in our company is 9.5 years! We are a company that is committed to our employees and their families.

We are looking for hard-working, willing to go the extra mile and customer oriented person to join our parts department staff!

What We Offer

• Medical, Dental & Vision Insurance
• Basic Life Insurance
• 401k
• Accident and Critical Illness Insurance
  
  
  

Responsibilities

• Immediately acknowledge customers and assist them in procuring the needed parts and accessories.
• Track lost sales.
• Assist customers in carrying out their parts.
• Offer to procure needed parts not in stock utilizing daily orders and/or critical orders.
• Answer incoming phone calls within the third ring politely identifying the department and your name.
• Prepare billing documentation utilizing ERA system.
• Immediately acknowledge and assist the internal customers including but not limited to technicians, sales personnel and managers.
• Fill orders from current stock and/or procure needed parts by sourcing from other dealers or from the manufacturer utilizing the daily orders or critical orders.
• Discuss availability issues with your manager and other associated internal personnel.
• Track lost sales.
• Receive warranty return parts, tag them and await warranty internal processing.
• Prepare billing documentation utilizing the ERA system.
• Deliver parts to the technicians when warranted.
• Maintain and provide a professional appearance and demeanor.
• Ensure that the customer signs all charge sales.
• When making tax-exempt sales other than to a charge or cash account, ensure that the customer’s full name, address, ICC number and signature are obtained. Ensure that all tax-exempt customers are flagged with a Connecticut tax ID number and a resale certificate are on file.
• Assist in receiving all orders and placing the stock in the appropriate/designated areas.
• Prepare all shipments for UPS, FedEx, driver delivery etc.
• Maintain parts department environment in such a fashion as to promote safety and cleanliness
• Maintain proper training levels and certification as prescribed by our manufacturer and management
• Track lost sales utilizing ERA system.
  
  
  

Qualifications

• Valid Driver's License
• Previous Parts experience is REQUIRED
• Previous Ford experience is recommended but not required
• Previous Reynolds & Reynolds (DMS) experience is recommended but not required

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Motor Vehicle Manufacturing

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