Parton's Live Manager [YR]

Herschend Family Entertainment Corporation; Nashville (TN); On-site; USD 70,000 - 90,000; Full time

Job summary

Herschend Family Entertainment Corporation seeks a Restaurant Manager to lead Dolly Parton’s SongTeller Hotel’s dining operations in downtown Nashville. You will drive front-of-house performance for a 114-seat listening room and a broader F&B program, inspiring hosts and guests while achieving financial KPIs in a hospitality-forward culture.

The role requires 3+ years in food & beverage management, familiarity with AV tech, and strong leadership of direct reports, with a passion for storytelling

Qualifications

• Minimum 3 years direct experience in food & beverage management, with live music venue knowledge preferred.
• Familiarity with audio/visual equipment and basic sound system operations.
• Experience supervising at least 2 direct reports.
• Proven track record in hospitality or entertainment industries preferred.
• Strong computer skills and knowledge of POS systems.
• Ability to forecast, budgeting, scheduling, and labor management.

Responsibilities

• Direct and organize daily operations of the F&B outlets to ensure brand standards and safe, high-quality food and beverage service while meeting revenue and profit goals.
• Maintain a positive work environment and high engagement using Lead with Love principles.
• Align with concept and brand identity in product and service offerings.
• Ensure top-tier customer service to exceed brand standards and guest expectations.
• Lead safety efforts and ensure compliance with safety requirements and standards.
• Oversee administrative needs for daily F&B operations and scheduling/payroll.

Skills

Music venue management

Audio/visual familiarity

People management

Budgeting and cost control

Education

Associate’s degree or certification

Tools

POS systems

Micros/Simphony

Outlook

Office

Excel

Word

Job description

Herschend isseekinganaccomplishedandtrailblazingListening RoomRestaurant Manager to leadrestaurantoperations forour newest hospitality venture, Dolly Parton’sSongTeller Hotel, locatedin the heart of Downtown Nashville.The ideal candidate is driven to create meaningfulexperiences for our hosts, guests, and community while simultaneously ensuring the success & profitabilityofParton’s Live, a114 seatlistening room on the 2 nd floor of the hotel.

Inspired by Dolly Parton's epic career and trailblazing spirit, SongTellerHotel in Nashville is as unique as the global icon herself. Dolly welcomes guests to a place where they can Love Every Moment; it is a place to unplug, to connect with loved ones and to be entertained.

TheParton’s LiveManagerpositionprovides a unique opportunity for the right individualto coach and lead thepre-openingeffortsfor Dolly Parton’sSongTellerHotel featuring 245 rooms, two F&B Entertainment venues, a market, and Dolly Parton’s Museum.The position is responsible for ensuring the consistent delivery of the brand experience and achieving financial targets and related business KPI’s in your assigned food and beverage outlet.The restaurant manager will focus on F&B front-of-house operations consisting of, but not limited to, performance fueled full-service-dining, bar operations, and catering events.To achieve success in this role, one must drive results while adhering to our Heartspitality® culture.This position requires demonstrating your food and beverage talents in performing your role and sharing the knowledge in a manner consistent with providing growth and learning for our hosts who will enjoy your leadership style and passion.This position requires genuine passion for storytelling through music- fitting for a space inspired by one of Nashville’s most legendary artists.

SongTellerHotel Nashville is more than just a place to rest yourhead,it'sa hub of music, style, and hospitality designed the Dolly-way. Sprinkled with glamour, artistic surprises and a sense of humor -it'san experience as unforgettable as the entertainer herself. SongTeller Hotel celebrates the people, talent and setting of the destination, weaving the local music and culinary scenes together. So come experience the unique charm, and hospitality that could only be created by the iconichostessherself!

SUMMARY OF ESSENTIAL FUNCTIONS & RESPONSIBILITIES

• In conjunction with leadership, direct and organize the daily operations of the various F&B outletsto ensure brand standards andsafe, high-quality food and beverage product are consistentlybeingmet while achieving budgeted revenue,costand profit goals.
• Ensure a positive work environment for all Hosts andhigh levelsof engagement and job satisfactionusing company Lead with Loveprinciples andcreating a “great place to work for great people.”
• Embraces and holds true to the restaurant’s concept and brand identity with product and serviceofferings.
• Ensurehigh levelsof customer service at all touch points, exceeding brandstandardsand guestexpectationsresultingcustomer loyalty, referrals, repeattransient and group business, improved revenues, and average check.
• Assistwith leading safety efforts for the resort’s F&B team. Ensure compliance with all company,industry, state and federal safety requirements,proceduresand standards. These include but arenotlimited to training, inspections, audits, record keeping, etc.
• Overseeadministrative needs and planning for daily operation of the Food and BeverageDepartment.
• Point-of-sale and scheduling/payroll software subject matter expert.
• Demonstrates level ofproficiencyaround P&L, business planning and capital projects, budgetingand forecasting activities.
• Reviews period profit and loss statement for area of responsibility. Participates in the preparationof period-end strategic financial reviews and prepares/executes action plans forimprovementasnecessary.
• Ensureall period-end activities for areas of responsibility are completed andaccurate.
• Develops and executes action plans to address business shortfalls.
• Describes,assignsand delegates responsibility and authority to supervisory level and other Hostsfor the operation ofthe variousfood and beverage outlets.
• Holdsdirect reports accountable for results.
• Executeplans toproperly trainand equip all Hosts to perform their job responsibilities.
• Establish and clearly articulate all performancestandards andconstantlymonitorall results to ensure that expectations arebeing met.
• Participate in the development of the teams’ leadership to ensure growth and leadership pipeline. Coach, inspire, empower, provide feedback, and ensure accountability to reach company goals and career objectives
• Partners with talent acquisition team for staff recruiting,interviewingand hiring for area of responsibility.
• Implements effectivecontrolsof food, beverage, and labor costs among all areas of responsibility.
• Demonstrates familiarity with current trends in the food and beverage industry.
• Develops,implementsandmonitorsdepartment schedules to meet customer demand while achieving productivity goals.
• Liaises with Finance,Accountingand IT leadership to resolve payroll, cash handling, payables, billing and point of sale issues.
• Take leadership role in regularly scheduled department meetings with hosts and direct reports to review past and future performance of service, quality, and general information concerning guest and employee relations.
• Resolvesguest concerns to ensure complete satisfaction.
• Fair and consistent in the delivery of positive discipline.
• Develops andmaintainsrelationships with hosts, guests, local community members, industry peers, and vendors.

This job description is not an “all-inclusive’ list of the duties and responsibilities of this position or of the skills and abilitiesrequiredto perform this position.

QUALIFICATIONS

• Requires a minimum of 3 years direct job-related experience in a food & beverage managementcapacity withlive music venue managementa plus
• Familiarity with audio/visual equipment and basic sound system operations
• Requires a minimum of 3 years management experience overseeing at least 2 direct reports
• A proventrack recordof advancement to higher levels of managementrequiredwith experience inhospitality or entertainment industry preferred.
• Extensive experience in restaurantbar,banquet, catering, inroom dining, room service, andkitchenmanagementrequired.
• Associate’s degree or certification equivalent, or equivalent on-the-job experiencerequired.
• Knowledge and experience with forecasting, budgeting, scheduling, labor management, andpurchasingto ensure maximum productivity.
• Must be able to obtain any governmentrequiredlicenses or certifications such as, but not limited to State of TN ABC card, TIPS, Serve Safe Certification, CPR/First Aid, Food Handler’s permitrequiredin the state, county, and/or city where employed.
• Must successfully pass a post-employment offer background check.
• Must be able to obtain a TN driver’s license.
• Must have strong computer skills and working knowledge of common industry software such as POS, Micros/Simphony, Outlook, Office, Excel, and Word.
• Must be able to prioritize and complete work assignments ona timelybasis.
• Mustmaintainstrict confidentiality and judgmentregardingprivileged information.
• Must haveprofessionalappearance with good personal hygiene.
• Mustmaintaindependable work attendance and flexibility with assigned work schedules including any required overtime, evenings,weekendsand holidays.
• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines.
• Able to perform duties consistent with creating a safe and secure environment for hosts and guests.
• Able to be flexible to handle frequent changes in priorities.
• Able to meet the physical demands of the job.

ABOUT DOLLY PARTON'S SONGTELLER HOTEL & HERSCHEND

Dolly Parton’sSongTellerHotel is thenewest hospitality ventureof Herschend, theworld’s largest family-owned themed attractions companythat’sbeen Bringing Families Closer Together by Creating Memories Worth Repeating ® for seven generations. Our 12,000+ passionate employees (hosts) collectively entertain 15 million guests each year across our two-dozen wholesome family entertainment brands. Each offers distinctive experiences that inspire discovery and deliver on Herschend’s commitment that every guest leaves with two things: a smile and a deeper connection with one another.

The heart of Herschend’s success has long been the world-renowned hospitalitythat’srooted in our DNA. We call itHeartspitality®.It’sa unique culture that blends our ethos of Leading with Love and our purpose of Bringing Families Closer Together by Creating Memories Worth Repeating® to create real impact and joy that spreads through our hosts to our guests and out into our communities.

As anequal-opportunityemployer, we strive to provide environments where every host, guest, and partnerfeelwelcome, valued, and loved. Wefirmly believethat words and actions matter, which is why all individuals areto be treatedequally and with respect.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.