Housekeeping Supervisor [YR]

Dolly Parton's SongTeller Hotel; Nashville (TN); On-site; USD 42,000 - 56,000; Full time

Job summary

Herschend Family Entertainment Corporation is seeking a motivated Housekeeping Supervisor to help build a unique guest experience at Dolly Parton’s SongTeller Hotel in downtown Nashville. The ideal candidate leads with heart for hospitality and orchestrates seamless guest experiences with integrity, creativity, and operational excellence.

SongTeller Hotel in Nashville blends luxury service with the Dolly spirit, featuring 245 rooms, multiple venues, a market, and a museum.

Qualifications

• Previous experience in housekeeping operations required; supervisory experience preferred.
• Strong leadership and team management skills.
• Excellent attention to detail and quality standards.
• Ability and willing to clean rooms when needed.
• Capable of lifting, pushing, or pulling 25-50lbs.
• Ability to multitask and manage workflow in a fast-paced environment.
• Strong organizational and problem-solving abilities.
• Physical ability to stand for long periods and handle laundry loads.
• Understanding of safety and sanitation regulations.
• Positive attitude and team-oriented mindset.
• Flexibility to work various shifts including weekends and holidays.

Responsibilities

• Deliver a warm, genuine, and memorable welcome to every guest, embodying Southern hospitality with a touch of Dolly-inspired charm, humility, and personality.
• Oversee daily housekeeping operations ensuring all linens, uniforms, and guest items meet luxury cleanliness and presentation standards.
• Lead, train, and motivate team members to deliver consistent, high-quality results.
• Lead the turndown service the hotel offers and work closely with team members to make the guest experience as memorable as possible.
• Coordinate with housekeeping, laundry and other departments to ensure timely delivery of clean items.
• Empower the team to go above and beyond, respond to guest feedback with grace, and always find a way to add that extra sparkle.
• Identify and resolve operational issues quickly to avoid service disruptions.
• Ensure compliance with health, safety, and sanitation standards.
• Monitor productivity and efficiency to meet hotel occupancy demands.
• Maintain organized, clean, and safe facilities.
• Foster a positive team culture aligned with the hotel’s values of care, pride, and hospitality.
• Uphold luxury service standards and brand voice, ensuring every interaction feels personal—not transactional.
• Deliver a consistent, high-quality presentation of rooms including linens, amenities, and cleanliness.
• Identify and report maintenance issues promptly.
• Collaborate with team members to ensure efficient room turnover during high occupancy.
• Follow all health, safety, and sanitation standards.
• Represent the hotel’s culture of kindness, pride, and attention to detail in every room serviced.
• Maintain high standards at all times while on property. Including, full uniform, welcoming demeanor, no personal devices at any time, food/beverage, and any other items as directed by senior leadership.
• Collaborate with all hotel team members to ensure above and beyond service in all areas.
• Utilize operational systems such as Opera, Opera Cloud*, Hotel Effectiveness, Microsoft Office, Chargerback, HotSOS and other hotel systems to optimize performance, and maintain operational transparency.

Skills

Leadership

Team management

Attention to detail

Flexible shifts

Tools

Opera

Opera Cloud

Hotel Effectiveness

Microsoft Office

Chargerback

HotSOS

Job description

Herschend is seeking amotivated HousekeepingSupervisor tohelp build a unique guest experienceforour newest hospitality venture, Dolly Parton’sSongTeller Hotel, locatedin the heart of Downtown Nashville.The ideal candidateleads withheart for hospitality andhasan exceptional talent for orchestratingseamlessguest experiences.Withequalpartsintegrity, creativity and operationalexpertise, thisteam memberwillensureSongTellerdeliversservicethat’sas genuine and memorable as Dollyherself.

Inspired by Dolly Parton's epic career and trailblazing spirit, SongTellerHotel in Nashville is as unique as the global icon herself. Dolly welcomes guests to a place where they can Love Every Moment; it is a place to unplug, to connect with loved ones and to be entertained.

TheHousekeepingSupervisorpositionoffers anextraordinary opportunitytopropelthearrivalexperienceexcellenceand hospitality identityfor Dolly Parton’sSongTellerHotel featuring245rooms,twoF&BEntertainmentvenues, amarket,andDolly Parton’s Museum.This role will personalizeallaspects ofthehotelswelcomemoment, ensuring every touchpoint reflects theseamless, authentic, andmemorableexperienceguests expect ofSongTellerHotel.This role will be highly rewarding for avisionary, hands-onand guest-focusedHostwith ademonstrated history of building strongrelationshipsandoperatingwith excellencewhiledrivingtimeless and unforgettable guest experiences.

SongTellerHotel Nashville is more than just a place to rest yourhead,it'sa hub of music, style, and hospitality designed the Dolly-way. Sprinkled with glamour, artistic surprises and a sense of humor -it'san experience as unforgettable as the entertainer herself. SongTeller Hotel celebrates the people, talent and setting of the destination, weaving the local music and culinary scenes together. So come experience the unique charm, and hospitality that could only be created by the iconichostessherself!

SUMMARY OF ESSENTIAL FUNCTIONS & RESPONSIBILITIES

• Deliver a warm, genuine, and memorable welcome to every guest, embodying Southern hospitality with a touch of Dolly-inspired charm, humility, and personality
• Oversee dailyHousekeepingoperations ensuring all linens, uniforms, and guest items meet luxury cleanliness and presentation standards
• Lead, train, and motivate team members to deliver consistent, high-quality results
• Lead the turndown servicethe hotel offers andworkingclosely with team members to makethe guest experience as memorable as possible
• Coordinate with housekeeping,laundryand other departments to ensuretimelydelivery of clean items
• Empower the team to go above and beyond, respond to guest feedback with grace, and always find a way to add that extra sparkle.
• Identifyand resolve operational issues quickly to avoid service disruptions
• Ensure compliance with health, safety, and sanitation standards
• Monitor productivity and efficiency to meet hotel occupancy demands
• Maintain organized, clean, and safe facilities
• Foster a positive team culture aligned with the hotel’s values of care, pride, and hospitality
• Uphold luxury service standards and brand voice, ensuring every interaction feels personal—not transactional
• Deliver a consistent, high-quality presentation of rooms including linens, amenities, and cleanliness
• Identifyand report maintenance issues promptly
• Collaborate with team members to ensure efficient room turnover during high occupancy
• Follow all health, safety, and sanitation standards
• Represent the hotel’s culture of kindness, pride, and attention to detail in every room serviced
• Maintain highstandards at all times while on property.Including,full uniform,welcoming demeanor, nopersonal devices atanytime,food/beverage,and any other items as directed by senior leadership.
• Collaborate withall hotel team members to ensureabove and beyondservice in all areas.
• Utilize operational systems such as Opera, Opera Cloud*, Hotel Effectiveness, Microsoft Office,Chargerback,HotSoSand other hotel systems tooptimizeperformance, andmaintainoperational transparency.

This job description is not an “all-inclusive’ list of the duties and responsibilities of this position or of the skills and abilitiesrequiredto perform this position.

QUALIFICATIONS

• Previousexperience in housekeepingoperationsrequired; supervisory experience preferred
• Strong leadership and team management skills
• Excellent attention to detail and quality standards
• Ability andwillingto clean roomswhen needed
• Capable of lifting, pushing, or pulling 25-50lbs
• Ability to multitask and manage workflow in a fast-paced environment
• Strong organizational and problem-solving abilities
• Physical ability to stand forlong periodsand handle laundry loads
• Understanding of safety and sanitation regulations
• Positive attitude and team-oriented mindset
• Flexibility to work various shifts including weekends and holidays

ABOUT DOLLY PARTON'S SONGTELLER HOTEL & HERSCHEND

Dolly Parton’sSongTellerHotel is thenewest hospitality ventureofHerschend.Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave-and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide.

While each brand offers something unique,all are unitedbya shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating® . Our passionate hosts make this purpose possible through everyday acts of love and service—what we callHeartspitality®-the intersection of heart and hospitality.

As anequal-opportunityemployer, we strive to provide environments where every host, guest, and partnerfeelwelcome, valued, and loved. Wefirmly believethat words and actions matter, which is why all individuals areto be treatedequally and with respect.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.