Partnership Segment Lead

Barclays; Wilmington (DE); On-site; USD 120,000 - 180,000; Full time

Job summary

Barclays seeks an AVP – Airlines Partnership Segment Lead in Wilmington, DE to drive the partnership program and set strategic direction. You will translate strategies into deliverables, develop business requirements, and oversee end-to-end execution with internal teams and external partners.

You will relate to cross-functional stakeholders, manage risk, and contribute to growth through cobranded product initiatives while maintaining control standards across the customer lifecycle.

Qualifications

• Experience in internal and external relationship management.
• Experience in project management and process oversight.
• Ability to support large-scale strategies aligned to partner goals.
• Familiarity with cobranded product dynamics in financial services, travel, or retail.
• Experience with P&L oversight for strategic partners.

Responsibilities

• Develop strategic direction for partnership relationship management and implement up-to-date methodologies.
• Oversee relationship management, governance, and performance of the department.
• Manage risk and ensure alignment with compliance functions.
• Monitor financial performance and drive revenue, profitability and cost control.
• Lead and coach teams; collaborate across functions to deliver large-scale initiatives.

Skills

Relationship management

Project management

Process oversight

P&L oversight

Strategic thinking

Tools

Cobranded product knowledge

Job description

Location: Wilmington, 125 South West Street

Time Type: Full time

Job Description

Job Description

Purpose of the role

To manage partnership relationship management and set the strategic direction. Provide support to the bank's senior management team, and to manage partnership relationship management risk across the organisation.

Accountabilities

• Development of strategic direction for partnership relationship management, including the implementation of up to date methodologies and processes.
• Management of partnership relationship management, including oversight of colleagues and their performance, implementation of departmental goals and objectives, oversight of department efficiency and effectiveness..
• Relationship management of partnership relationship management stakeholders, including identifying relevant stakeholders, and maintenance of the quality of external third party services.
• Development and implementation of policies and procedures for partnership relationship management.
• Management of partnership relationship management risk, including identification of potential risks, development of strategies to mitigate those risks, and maintenance of alignment between the bank’s partnership relationship management and compliance functions..
• Monitoring the financial performance of the partnership relationship management department, including revenue, profitability, and cost control.
• Conducting thorough market research to understand market trends, competitive landscape, and regulatory changes to identify market opportunities.

Assistant Vice President Expectations

• To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.
• Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.
• Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
• Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
• Take ownership for managing risk and strengthening controls in relation to the work done.
• Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
• Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.
• Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
• Influence or convince stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

As an AVP - Airlines Partnership Segment Lead, you will support the development and implementation of our innovation agenda for our key strategic airlines partners, with a focus on driving growth and improved experiences across the entire lifecycle of the customer. You will help translate strategies into deliverables, assist with the development of business requirements, and oversee the end-to-end execution. You’ll be a key connector between internal teams and external partners, ensuring seamless execution of large-scale strategies while operating in a controlled manner.

To be successful as an AVP - Airlines Partnership Segment Lead, you should have:

• Experience in both internal and external relationship management.
• Experience in project management and process oversight.
• Ability to support large-scale strategies tailored to partner goals with an understanding of the big picture.
• Familiarity with cobranded product dynamics, especially in industries like financial services, travel, or retail.
• Experience in P&L oversight for strategic partners.

Some other highly valued skills may include:

• Ability to collaborate effectively with teams in varying internal lines of business (partnership, marketing, technology, controls, legal, etc.) to ensure aligned and timely execution.
• Experience with large-scale projects that span across multiple touchpoints in the customer journey and internal processes.
• Ability to be flexible and juggle multiple priorities while maintaining quality and speed.
• Attention to detail to ensure accuracy, compliance, and seamless execution.
• Ample written and verbal communication skills. Client-facing experience is preferred.

You may be assessed on the key critical skills relevant for success in this role, such as risk and controls, change and transformation, business acumen, strategic thinking, digital and technology, as well as job-specific technical skills.

This role is located in Wilmington, DE.