Partnership Growth Lead - Outdoor Education

Outward Bound; Northern (KY); Hybrid; USD 45,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, vision

403b retirement plan with 2% employer?

Paid holidays and vacation

Job summary

Voyageur Outward Bound School seeks a Partnership Relationship Manager based in Ely, MN to support community program partners and students from enrollment through post-program follow-up.

You'll manage CRM records, coordinate planning with partners, and ensure accurate data entry, while delivering responsive customer service and coordinating enrollment events. Strong communication and organizational skills are essential.

Qualifications

• Habit of active listening and practice of responsive communication
• Patience and commitment to people-centered problem-solving
• Ability to communicate Outward Bound mission, vision, values, educational approach, basecamp locations, course areas and activities
• Comfort and curiosity in working with a diversity of students and families
• Strong desire to connect with people and help them achieve success and/or satisfaction
• Experience working with a team desired
• Strong, consistent in-person and written communication
• Ability to identify goals and structure tasks and responsibilities to meet external and internal stakeholder needs and deadlines
• Ability to think creatively in response to student or stakeholder needs, and solve problems in the moment
• Strong organizational skills and attention to detail
• Habit of functioning independently and acting proactively
• Willingness to support partner students and families at in-person enrollment events several times a year
• Comfort, confidence and curiosity when working with technology and customer management tools
• MS Word, Excel, Sales Force and Google experience preferred

Responsibilities

• Manage the partnership customer service lifecycle
• Create and update CRM partnership accounts, opportunities, and course records
• Support the contract process for partnership programs in collaboration with the Director of Partnership and Program Revenue
• Provide friendly, relevant, responsive, knowledgeable customer service for Community Program partner organizations, students, and families
• Coordinate and facilitate initial program planning meetings with partners and VOBS Program staff
• Coordinate and facilitate in-person or virtual student/family enrollment events
• Responsible for managing post-program customer service to maximize client retention and program quality
• Reconcile invoices and track payment with VOBS Accounting
• Gather, organize, distribute partner program impact materials; organize internal & external debriefs
• Schedule and facilitate internal post-program debrief with Program
• Schedule and facilitate external partner debrief with Program & partner
• Manage partner student program data and reporting for reports and grants

Skills

Active listening

People-centered problem-solving

Communication

Team collaboration

Tech proficiency

Tools

Salesforce

MS Word

Excel

Google Suite

Job description

Voyageur Outward Bound School seeks a Partnership Relationship Manager based in Ely, MN to support community program partners and students from enrollment through post-program follow-up.

You'll manage CRM records, coordinate planning with partners, and ensure accurate data entry, while delivering responsive customer service and coordinating enrollment events. Strong communication and organizational skills are essential.