Partner Technical Consultant

Adobe; San Jose (CA); On-site; USD 80,000 - 110,000; Full time

Job summary

Adobe is looking for a Partner Technical Enablement & Integration Support specialist based in San Jose, California. The ideal candidate will serve as a primary point of contact for partners, ensuring effective API integration and troubleshooting.

This role involves close collaboration with product, engineering, and sales teams to enhance partner engagement and adoption of Adobe's APIs. The candidate will also be responsible for monitoring integration health and providing necessary training and resources to channel partners.

Qualifications

• Strong experience in API integration and technical support.
• Excellent communication skills for cross-functional collaboration.
• Ability to analyze data and report metrics effectively.

Responsibilities

• Serve as the primary technical point of contact for channel partners.
• Monitor integration health and identify emerging needs.
• Translate technical constraints into business language.

Skills

API integration

Technical troubleshooting

Cross-functional collaboration

Project management

Data analysis

Job description

Partner Technical Enablement & Integration Support

• Serve as the primary technical point of contact for channel partners integrating with VIPMP APIs, fielding questions across sandbox and production environments.
• Execute and troubleshoot API calls using Postman (or equivalent tooling) to replicate partner issues, perform first‑level triage, and unblock integrations quickly.
• Own the partner integration lifecycle end‑to‑end—from initial API onboarding through go‑live—ensuring each partner achieves a seamless, high‑quality integration.
• Create and maintain updated roadmaps, technical runbooks, FAQs, demo videos & reels, and integration guides that reduce time‑to‑value for new and existing partners.
• Help drive AI powered tools with partners to increase speed to adopt APIs and drive Adobe strategy.
• Train regional VIPMP rep or digital rep.

Voice of the Partner — Feedback & Intelligence

• Act as Adobe’s eyes and ears in the partner ecosystem: monitor integration health, surface recurring issues, and identify emerging needs before they become blockers.
• Translate field observations into actionable requirements and feature requests for the Product and Engineering teams, helping shape the VIPMP roadmap.
• Track and report on partner adoption metrics, integration velocity, and issue trends to inform leadership decision‑making.

Internal Alignment & Cross‑Functional Collaboration

• Bridge Product, Engineering, and Sales by translating technical constraints into business language and vice versa.
• Support the Head of Global VIP Marketplace in preparing for partner events, executive briefings, and cross‑regional alignment sessions.
• Collaborate with Program Managers on partner enablement materials, training content, and communication rollouts to ensure technical accuracy.
• Participate in design‑level discussions for key initiatives (e.g., Flex Promo, Mid‑Term Upgrades, HVD Migration, High Growth) to represent the partner integration perspective.

Growth & Scale

• Drive API feature adoption across the channel by proactively educating partners on new capabilities and best practices.
• Identify automation and tooling opportunities to reduce manual triage and accelerate partner onboarding at scale.
• Contribute to a partner health scoring framework that prioritizes intervention for at‑risk integrations.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email [e-mail] or call +1 408‑536‑3015.