Partner Technical Consultant

Adobe Inc.; San Jose (CA); On-site; USD 163,200 - 236,400; Full time

Job summary

Adobe Inc. is seeking a Partner Technical Enablement & Integration Support specialist in San Jose, California. This role involves serving as the main technical contact for partners, troubleshooting API issues, and contributing to the integration lifecycle from onboarding to go-live.

The ideal candidate will monitor partner integration health, provide training, and drive API feature adoption while collaborating closely with various teams at Adobe.

Qualifications

• Experience with VIPMP APIs and technical support for partners.
• Strong problem-solving skills and ability to troubleshoot API calls.
• Experience in training and collaborating across teams.

Responsibilities

• Serve as primary technical contact for partners with VIPMP APIs.
• Monitor integration health and surface recurring issues.
• Educate partners on new API features and best practices.

Job description

Partner Technical Enablement & Integration Support

Partner Integration Support

• Serve as the primary technical point of contact for channel partners integrating with VIPMP APIs, fielding questions across sandbox and production environments.
• Execute and troubleshoot API calls using Postman (or equivalent tooling) to replicate partner issues, perform first-level triage, and unblock integrations quickly.
• Own the partner integration lifecycle end-to-end from initial API onboarding through go‑live, ensuring each partner achieves a seamless, high‑quality integration.
• Create and maintain updated roadmaps, technical runbooks, FAQs, demo videos & reels, and integration guides that reduce time‑to‑value for new and existing partners.
• Help drive AI‑powered tools with partners to increase speed to adopt APIs and drive Adobe strategy.
• Train regional VIPMP rep or digital rep.

Voice of the Partner - Feedback & Intelligence

• Act as Adobe's eyes and ears in the partner ecosystem: monitor integration health, surface recurring issues, and identify emerging needs before they become blockers.
• Translate field observations into actionable requirements and feature requests for the Product and Engineering teams, helping shape the VIPMP roadmap.
• Track and report on partner adoption metrics, integration velocity, and issue trends to inform leadership decision‑making.

Internal Alignment & Cross‑Functional Collaboration

• Bridge Product, Engineering, and Sales by translating technical constraints into business language and vice versa.
• Support the Head of Global VIP Marketplace in preparing for partner events, executive briefings, and cross‑regional alignment sessions.
• Collaborate with Program Managers on partner enablement materials, training content, and communication rollouts to ensure technical accuracy.
• Participate in design‑level discussions for key initiatives (e.g., Flex Promo, Mid‑Term Upgrades, HVD Migration, High Growth) to represent the partner integration perspective.

Growth & Scale

• Drive API feature adoption across the channel by proactively educating partners on new capabilities and best practices.
• Identify automation and tooling opportunities to reduce manual triage and accelerate partner onboarding at scale.
• Contribute to a partner health scoring framework that prioritizes intervention for at‑risk integrations.

Expected Pay Range

Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $147,800 -- $236,400 annually. Pay within this range varies by work location and may also depend on job‑related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process. In California, the pay range for this position is $163,200 - $236,400. At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short‑term incentives are in the form of sales commission plans. Non‑sales roles starting salaries are expressed as base salary and short‑term incentives are in the form of the Annual Incentive Plan (AIP). In addition, certain roles may be eligible for long‑term incentives in the form of a new hire equity award.

California Fair Chance Ordinance

Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and fair chance ordinances.

Colorado Application Window Notice

If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.

Massachusetts Legal Notice

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Equal Employment Opportunity Statement

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.

Accessibility Statement

Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email [e-mail] or call [phone].