Partner Success Specialist - Midwest

Curriculum Associates, LLC; Northern (KY); Hybrid; USD 43,000 - 71,000; Full time

Benefits offered by this job

401k plan

Paid holidays

Flexible vacation policy

Job summary

Curriculum Associates, LLC is seeking a Partner Success Specialist to serve as the central contact for educators using our i-Ready platform, supporting multiple small implementations and ensuring onboarding within the expected timeframes.

You will use Outlook, Salesforce, and Microsoft Office to communicate, analyze data, and support renewals while working remotely in CST & EST hours. Travel up to 10% is required, with a compensation package reflecting performance and experience.

Qualifications

• Associate’s Degree or equivalent experience.
• 1 year or more experience in customer service, sales, or teaching (or a combination).
• Proficiency with Outlook, Salesforce.com, and Microsoft Office Suite products.
• Strong listening and communication skills—both oral and written.
• Strong interpersonal and customer-centric skills; able to build trust and dependability.

Responsibilities

• Serve as the central contact for educators using Curriculum Associates’ products and services.
• Support a greater number of small implementations with proactive outreach and onboarding within expected timeframes.
• Provide responsive service and address educator needs with internal teams.
• Utilize data to inform educator decisions and assist in analyzing student performance within the i-Ready platform.
• Support renewal opportunities through relationship-building and high-quality service.
• Identify opportunities for product expansion with sales team; support territory pilot strategies.
• Travel up to 10% for school visits and educator events.

Skills

Customer service

Sales

Teaching

Listening skills

Communication skills

Independent work

Time management

Education

Associate’s Degree or equivalent experience

Bachelor’s Degree (preferred)

Tools

Outlook

Salesforce.com

Microsoft Office Suite (Word, Excel, PowerPoint, MS365)

Job description

At Curriculum Associates, we believe in the potential of every child and are changing the face of education technology with award-winning learning programs like i-Ready that serve a third of the nation’s K–8 students. For more than 50 years, our commitment to making classrooms better places, serving educators, and supporting accessible learning experiences for all students has driven the continuous improvement of our innovative programs. Our team of more than 2,500 employees is composed of lifelong learners who stand behind this mission, working tirelessly to serve the educational community with world-class programs and support every day.The Partner Success Specialist serves as the central point of contact for educators utilizing a number of Curriculum Associates’ products and services, supporting a greater number of small implementations. The Partner Success Specialist provides pro-active implementation support for their assigned implementations, utilizing efficiency tools to impact large numbers of educators with planned outreach. The Partner Success Specialist is also responsible for providing responsive service to educators in need of assistance with various aspects of their program implementation. We are seeking to hire a candidate who can start within 30 days after offer acceptance. **The impact you’ll have:** * Utilize account support plans, efficiency tools, and processes to provide a stellar educator support experience, including on-going proactive communication and timely responsiveness to evolving educator needs to ensure strong implementations* Consistently use outlined tools and processes to ensure your assigned educator accounts are setup for successful implementation from the start, partnering with internal team members to efficiently and effectively onboard all accounts within expected timeframe and establish a clear plan for implementing the program* Utilize implementation health data to identify areas of concern within implementations and address those areas of concern with both internal team members and educators* Make effective use of efficiency tools and processes to guide educators in analyzing student performance and growth data in the i-Ready platform* Demonstrate a basic level of proficiency in manipulating i-Ready Assessment and Instruction data in Excel to assist educators in better understanding their implementation success* Fulfill ad hoc reporting needs in support of specific implementation requests, as needed based on territory requirements* Help secure renewals of your assigned accounts through the development of strong relationships with key decision makers and providing high quality service for educators* Identify potential opportunities for product expansion within existing implementations, partnering with sales team members to further expand our impact in these accounts* Support territory pilot strategy with new and existing users to achieve a strong conversion rate* Incorporate our company Diversity, Equity, and Inclusion messaging in internal and educator-facing conversations **Who we’re looking for:** * You have an Associate’s Degree or equivalent experience* You have 1 year or more experience in customer service, sales, or teaching (or a combination)* You have a combination of education and experience that proves competency in the requirements of the role* You are proficient with Programs and Applications like Outlook, SalesForce.com, Microsoft Office Suite products (Word, Excel, PowerPoint, MS365)* You have strong listening and communication skills – both oral and written* You have strong interpersonal and customer centric skills – build trust and dependability* You are an ongoing learner – able to learn and incorporate new and complex concepts quickly* You are results oriented – follow through to complete assignments , a self-starter, and able to work independently, with some direction and collaboratively, in a team environment* You possess a high attention to detail and ability to follow complicated directions* You are effective decision making, ownership, and accountability, and able to handle ambiguity and favorably navigate stressful situations and pressing deadlines* You demonstrate integrity, ethical standards, and a professional demeanor* You employ strong organizational and time management skills, along with the ability to prioritize tasks based on importance* You feel comfortable in a fast-paced environment* You exhibit excellent problem solving and analytical capability **Preferred, but not required:** * Bachelor’s Degree in Education or Marketing/Business* 2 years or more experience in customer service, sales, or teaching (or a combination)* Previous experience as a K-12 Educator, in Education Sales, or in Customer Management **Location:** We are seeking to hire a candidate who will work remotely, and will support CST & EST hours. **Travel:** Candidates should expect to travel up to 10% of the time for periodic school visits, attendance at educator events, and attendance at company national and regional meetings. **Compensation:** Competitive base salary and benefits package along with the opportunity to earn significant upside commissions and bonuses through a generous incentive compensation plan tied directly to your individual and team performance. **Salary range for this role:** $43,375 - $70,875 *The wage range for this role takes into account the wide range of factors that Curriculum Associates considers in making compensation decisions based on our Compensation Philosophy. Actual base pay within that range will vary based upon several factors including, but not limited to, prior experience and relevant skill sets. At Curriculum Associates, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances for each case.* **Benefits –**Benefit eligible employees (and their families) are covered by medical, dental, vision, and basic life insurance. Employees can enroll in our company’s 401k plan and receive an employer match. Employees have access to a flexible vacation and sick policy in addition to twelve paid holidays and a winter office closure between at the end of December through New Year’s Day as well as a number of additional perks and benefits.*Curriculum Associates, LLC is an equal opportunity employer. Curriculum Associates will not discriminate against any employee or applicant for employment based on any legally-recognized basis, including, but not limited to: race (including ancestry, national origin, ethnic characteristics, interracial marriage or association, and traits historically associated with race such as hair texture and protective hairstyles), color, religion and creed (including all aspects of religious observance, practice and belief), sex (including pregnancy, lactation, childbirth or related medical conditions, breastfeeding, sex assigned at birth, difference of sex development and variations of sex characteristics), affectional or sexual orientation, gender identity or expression, age, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics), veteran or uniformed servicemember status or any other status protected by federal, state or local law.**If you need special assistance or an accommodation for a disability in order to apply for a posted position, please contact our People and Culture department at**[e-mail]* *for US based job postings. Contact [e-mail] for India job postings.*