Partner Success Specialist

Socket.dev; Edmond (OK); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401(k) retirement plan

Development dollars ($160 annually)

Job summary

YouVersion is seeking a Partner Success Specialist to own relationships with Church and Content Partners, guiding onboarding, training, content strategy, and guidelines to help partners launch and steward their content on the Bible App.

The role emphasizes long-term care, proactive health of partnerships, data-driven engagement, and collaboration with internal teams to shape product development and platform improvements.

Qualifications

• Excellent verbal and written communication with warmth and clarity.
• Strong technical aptitude to learn platform tools and workflows.
• Data literacy and ability to interpret engagement metrics.
• Proactive problem-solving and conflict resolution with strategic thinking.
• Understanding of the local church and ministry landscape.

Responsibilities

• Guide Church and Content Partners through onboarding, training, content strategy, and guidelines to successfully launch content.
• Coach partners on tools, systems, and workflows in alignment with team direction.
• Serve as the primary contact and advocate for partners, building long-term relationships rooted in trust.
• Monitor partner engagement and content performance to identify growth opportunities and address challenges.
• Relay partner feedback to internal teams to influence product planning and platform improvements.

Skills

Communication skills

Technical aptitude

Data literacy

Problem solving

Church/ministry knowledge

Education

High School diploma or GED

Bachelor’s degree preferred

Tools

HubSpot

CRM platforms

Job description

The Partner Success Specialist is the primary relationship owner for an assigned group of Church and Content Partners. This role is responsible for the long-term success of key Partner relationships, ensuring every Partner feels cared for and genuinely supported throughout their journey with the Bible App while helping them grow their impact on the platform.

YouVersion was created by the local church in 2007 and remains a ministry of Life.Church today. Life.Church wants to make a lasting difference in your life, in our community, and in the world. Our mission is to lead people to become fully devoted followers of Christ. That's how we're able to make a difference, and it's the driving force behind everything we do.

The Specialist utilizes their skillset to deliver outcomes that align with the direction of their team to further Life.Church's mission and to reach people for Christ.

What You’ll Do

Partner Onboarding & Equipping

• Guide Church and Content Partners throughout their journey by providing platform orientation,product training, content strategy, and theological and community standards that equip them tosuccessfully launch and steward their content.
• Coach YouVersion partners with strategies, systems, and tools in alignment with team direction,equipping them to steward their platform presence with excellence.
• Communicate YouVersion’s Theological and Community Guidelines consistently across the fulllifecycle of each Partner relationship.
• Utilize available tools—including HubSpot, Microsoft Suite, Google platforms, and othersystems—to support partner care and ongoing relationship management.

Relationship Building & Spiritual Care

• Serve as the primary point of contact and trusted advocate for key Church and Content Partners,building long-term relationships rooted in trust, faithfulness, and shared Kingdom purpose.
• Support engagement and strategic partner initiatives that deepen relationships through QuarterlyPartner Roundtables, thoughtful communications, consistent follow-up, and genuine hospitalitywhen partners visit YouVersion HQ.
• Provide care and relationship support for non-impact partners, including new partner onboardingand referrals.

Proactive Partner Health & Growth

• Monitor partner engagement and content performance metrics to identify underutilized features,surface growth opportunities, and address challenges before they expand.
• Identify and champion Impact Partners for featured placement within the YouVersion App andacross marketing channels, highlighting the impact of their ministry.
• Proactively steward the full arc of each partner relationship, deepening engagement, expandingcontent reach, and championing partner retention as a reflection of long-term ministryinvestment.
• Gather and faithfully relay partner feedback to internal teams, ensuring the partner’s voiceshapes product development and platform improvements.

Partner Advocacy & Internal Collaboration

• Serve as the voice and advocate for YouVersion's ministry partners by collaborating with internalteams to resolve partner issues, communicate product feedback, and influence product planningand platform improvements.
• Uphold consistent, world-class partner care standards while leveraging available systems andtools to minimize manual effort and maximize ministry impact.
• Contribute to the development of scalable processes, playbooks, and shared resources that raisethe quality of every partner’s experience on the platform.

Skills Needed to Succeed

• Exceptional verbal and written communication skills able to articulate complex concepts withclarity, warmth, and relational depth that builds lasting trust with ministry partners.
• Strong technical aptitude with the ability to quickly learn and confidently explain platform tools,features, and workflows to partners at varying levels of technical proficiency.
• Data literacy and analytical thinking capable of interpreting engagement metrics, trackingministry impact, and using insights to guide proactive partner conversations.
• Proactive problem-solving and conflict resolution skills with the ability to mediate concernsgraciously, navigate differing perspectives, and develop strategic solutions that strengthenpartner relationships.
• Strong understanding of the local church, Christian ministry landscape, and the unique needs ofministry organizations navigating digital platforms.
• High School Diploma or GED.
• Bachelor’s degree in a related field preferred.
• 3+ years of related work experience in customer success, account management, ministrypartnerships, or church ministry roles.
• Demonstrated experience with Christian ministry organizations; familiarity with the local churchecosystem strongly preferred.
• Experience with CRM or partner management platforms (e.g., HubSpot) preferred.

Benefits We Offer

• Paid parental leave, including maternity, paternity, and adoption leave.
• Generous employer-paid leave for the use of vacation, sick time, and other qualifying reasons.
• Innovative and comprehensive Medical, Dental, and Vision insurance that provides team members with useful resources and savings to navigate their holistic health.
• Life insurance policy provided for all staff members at 2x annual salary at no cost. Additional life insurance coverage is available to purchase.
• Short-Term and Long-Term disability is covered at 100% for full-time qualified staff members.
• Comprehensive wellness and mental health benefits allow staff to proactively invest in their physical and emotional health.
• Generous 401(k) retirement plan allowing a team member to have up to 12.5%(includingemployee contribution, employer match, and employer discretionary contribution) contributed into their account in their first year. It doesn’t stop there - the more years on staff, the greater the investment!
• $160 annually in development dollars for team members to invest in their professional growth.
• Casual dress and work environment.
• And much more!

Our Beliefs, Culture, and Commitment to Diversity

At Life.Church, every staff member, and intern is a minister and is expected to engage in the church's ministry fully. We consider ministry readiness and an individual's capacity to represent Life.Church's beliefs as a minister during the selection process for all staff and intern positions. An essential function within every position held by a staff member or intern at Life.Church is to uphold and represent the beliefs of Life.Church. Learn more about what we believe at Life.Church.

While we unite around our mission, we know unity doesn't mean uniformity. Our calling is too great, and our mission is too important not to be intentional about strengthening our team through diversity. We know that diverse perspectives in race, ethnicity, background, age, and gender are essential to reaching the world for Christ. To learn more about how we strengthen our team through diversity, visit our careers page.

All data collected in our application process, from resume collection to application questions, is used for recruitment purposes only.