Partner Success Manager

Landing; Birmingham (AL); On-site; USD 64,000 - 86,000; Full time

Benefits offered by this job

Stock options

Comprehensive benefits

ImmediatePay

Generous PTO

Upward mobility

7 free nights per year in Landing home

401(k) plan

Job summary

Landing is seeking a Partner Success Manager in Birmingham to own the partner relationship from onboarding to growth, coordinating launches with AP Ops and Field Operations and driving quarterly business reviews with partners.

The role requires 3+ years in customer/partner success or account management, a proven track record of growing accounts, strong communication, and a self-motivated, fast-paced mindset. Slack fluency is a plus.

Qualifications

• Based in Birmingham
• 3+ years of professional experience
• Experience in customer/partner success or account management
• Track record of growing accounts, not just keeping them
• Strong organizational skills
• Ability to multitask and problem-solve multiple issues at once
• Strong written and verbal communication
• Self-starter, urgent mindset
• Tech-savvy with Slack

Responsibilities

• Build, maintain, and expand relationships with Autopilot Partners
• Grow your portfolio through expansions, STR approvals, and partner placements
• Handle and address incoming requests from Partners
• Coordinate with AP Ops & Field Operations for smooth launches
• Host kickoff calls with new properties
• Build and schedule QBRs with Partners
• Collaborate with AP Ops & Field Operations on addressing issues
• Assist VP with special projects to streamline processes

Skills

Partner success

Account management

Customer success

Relationship building

Organization

Communication

Problem solving

Self-motivated

Slack

Tools

Slack

Job description

About Us

Since 2019, Landing has redefined apartment renting with the industry’s first flexible living model. Our membership program provides consumers access to a network of apartments in 60+ top markets with no deposits, hassles, or stress.

About The Role

We’re hiring a Partner Success Manager. From the day a new partner joins the Landing portfolio, you’ll own the relationship, lead onboarding, and set clear expectations. This is a growth role, and the growth comes out of that relationship. Partners who trust you are the ones who give you more units, approve short-term rentals, and put Landing in front of their own renters.

What You’ll Do

• Build, maintain, and expand relationships with Autopilot Partners
• Grow your portfolio through expansions, STR approvals, and partner placements.
• Handle and address incoming requests from Partners
• Work with Landing’s AP Ops & Field Operations team to ensure smooth launches
• Host kickoff calls with new properties
• Build and schedule QBRs with Partners
• Collaborate with AP Ops & Field Operations teams on addressing issues
• Assist VP with special projects in order to further streamline our business processes

What You Need

• Based in Birmingham
• 3+ years of professional experience
• Previous experience in customer/partner success or account management roles
• A track record of growing accounts, not just keeping them. You’ve gotten a partner to say yes to something they didn’t ask for.
• Strong organizational skills
• Ability to multitask and problem-solve multiple issues at once
• Strong communication skills, both written and verbal
• Fearless, self-motivated and hardworking
• Ability to work in a fast-paced environment
• Self-starter comfortable working with a sense of urgency
• Tech-savvy - familiarity with Slack

Benefits & Perks
Landing aims to create a workplace that fosters both personal and professional growth. We offer a competitive benefits package we are proud to share with you!

• $75,000 base salary + OTE and stock options
• Comprehensive benefits - Medical, Dental, Vision, Life and AD&D, Disability, Mental Health, Pet, Commuter, and FSA or HSA
• We’ve got you covered with a 401(k) plan and access to ImmediatePay
• Feel relaxed with super generous PTO policy
• Opportunities for upward mobility - we want you to grow with us!
• Explore and travel comfortably with 7 free nights in a Landing home per year
• Employee perks for temporary or indefinite stays when you choose to live with Landing

Landing provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.