Partner Success Implementation Engineer

Nice Ltd.; Northern (KY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

NiCE is seeking a Partner Success Implementation Engineer in the United States to act as a key technical resource supporting partners through readiness and ongoing product adoption. You will provide hands-on configuration, integrations, and deployment guidance while collaborating with TAMs and Partner Success teams.

This role emphasizes knowledge sharing, best practices, and scalable enablement, with travel up to 20% to meet with partners and conduct reviews.

Qualifications

• 3–5 years in implementation engineering or related technical customer-facing roles.
• Strong troubleshooting and problem-solving abilities.
• Experience with system integrations, APIs, configuration, or deployment workflows.
• Excellent communication, able to explain technical concepts to non-technical stakeholders.

Responsibilities

• Provide technical guidance, troubleshooting, and product expertise to partner customers.
• Hands-on implementation support including configuration, integrations, deployment, and onboarding.
• Collaborate with TAMs and Partner Success Managers to align with partner goals.
• Share best practices, contribute to documentation and enablement content.

Skills

Implementation engineering

Troubleshooting

APIs & integrations

Communication

Travel readiness

Tools

APIs

Integrations

Deployment workflows

Documentation

Job description

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

The Partner Success Implementation Engineer is a key technical resource supporting partners throughout implementation, readiness, and ongoing product adoption. This role provides technical expertise, enhancement advocacy, and hands‑on support for partner customers, ensuring they are fully enabled to deploy, configure, and optimize the platform. The Implementation Engineer works closely with Partner Success Managers and Technical Account Management (TAMs) teams, serving as a technical liaison and sharing best practices across the partner ecosystem.

Technical Advocacy & Product Support

• Provide technical guidance, troubleshooting, and product expertise to partner customers following readiness.
• Advocate for product enhancements, escalating partner needs and collaborating with internal teams to ensure strong partner experience.
• Deliver responsive, high-quality support to help partners resolve issues efficiently and maintain strong platform performance.

Implementation Support

• Provide hands‑on technical implementation support for new partner customers, including configuration, integrations, deployment, and onboarding activities.
• Ensure partners understand best practices for setup, customization, and long‑term scalability.
• Support the transition from implementation to steady‑state support as partners become fully operational.

Cross‑Functional Collaboration

• Serve as a liaison with the Technical Account Management (TAM) organization, ensuring seamless alignment with teams that support end‑user customers.
• Collaborate closely with Partner Success Managers to understand partner goals and technical requirements.
• Communicate technical updates, product changes, and important insights across partner‑facing teams.

Knowledge Sharing & Best Practices

• Share best practices, technical lessons learned, and insights across partner accounts to elevate partner performance and consistency.
• Contribute to documentation, training materials, and enablement content to support scalable partner readiness.
• Participate in internal knowledge‑sharing sessions to strengthen the technical skillset of the broader Partner Success organization

Have you got what it takes?

• 3-5 years of experience in implementation engineering, solutions engineering, technical support, or a related technical customer facing role.
• Strong troubleshooting skills with the ability to diagnose complex technical issues.
• Experience with system integrations, APIs, configuration, or deployment workflows.
• Excellent communication skills, with the ability to translate technical concepts for non‑technical stakeholders.
• Ability to travel up to 20% regional travel; some international travel may be necessary to meet with partners, attend business reviews, and support regional initiatives.

You will have an advantage if you also have:

• Experience partnering with channel or reseller organizations
• Experience in a global technology or SaaS organization.
• Deep knowledge of global partner ecosystems or channel/alliances strategy

About NiCE

NICELtd. (NASDAQ: NICE)software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,fight financial crimeand ensure public safety.Every day, NiCE software managesmore than120 million customer interactions and monitors3+billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.