Partner Success Associate (Philadelphia)

Guarantors Technology Service Inc; Philadelphia (Philadelphia County); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Health savings account with employer贡献

Flexible spending accounts (healthcare

Generous PTO and paid holidays

401(k)

Paid parental leave

Company sponsored short and long term 

Job summary

TheGuarantors is seeking a Partner Success Associate in Philadelphia to train and manage client accounts, drive revenue, and support operators in PA and DE. You will conduct presentations, onboard clients, and maintain strong relationships while ensuring exceptional service delivery.

You will visit partner buildings, run in-person events, and coordinate with internal teams to meet monthly KPIs and expand our footprint in the market.

Qualifications

• 2+ years in a training or account management role.
• Strong presentation skills in front of groups and individuals.
• Based in Philadelphia with familiarity with PA multifamily real estate.
• Ability to respond quickly and manage shifting priorities for clients.

Responsibilities

• Service and support existing and contracted clients with focus on PA & DE operators.
• Deliver in-person and virtual presentations onboarding leasing agents, managers, and brokers.
• Train clients on the platform and answer questions via phone, email or in person.
• Monitor referral pipelines and support B2B clients considering our services.
• Collaborate with Account Executives to strategize on accounts and exceed quotas.

Skills

Self-starter

Presentation skills

Account management

Problem-solving

Networking

Philadelphia familiarity

Tools

HubSpot

Job description

Partner Success Associate (Philadelphia)

TheGuarantors is a fintech company helping multifamily owners and operators mitigate leasing risk while expanding access for renters. With a deep understanding of owner, operator, and renter needs, we believe renters deserve better access to the home of their choice and operators deserve greater protection and growth opportunities. That’s why we’re leveraging our real estate expertise and using AI-driven renter underwriting to help operators qualify renters faster while mitigating the financial risk of renter default. With $7B+ in lease value protected, we work with 9 of the country’s top 10 operators, are the #1 lease guarantee provider nationwide, and have consistently been named one of Inc. 5000’s fastest-growing companies, one of Forbes’ Best Startup Employers, and one of Deloitte’s Technology Fast 500.

TheGuarantors is a cutting edge fintech company setting the standard in rent coverage with unrivaled insurance products. With a deep understanding of owner, operator, and renter needs, we believe renters deserve better access to the home of their dreams and operators deserve greater protection and growth opportunities. That’s why we’re leveraging our expertise in real estate and using AI-based technology to help operators qualify renters faster while mitigating the risk of rental income loss. With $4B+ in rent and deposits guaranteed, we work with 9 of the country’s top 10 operators and have been named one of Inc. 5000’s fastest-growing companies, one of Forbes’ Best Startup Employers, and one of Deloitte’s Technology Fast 500.

The Opportunity:

We’re looking for a new Partner Success Associate based in Philadelphia to support our clients. You’ll be responsible for training, account management and driving revenue through the use of our products. You are a detail oriented person excited to problem solve and turn issues into proof of concept. This is a role that will include remote and field responsibilities - whether it’s with a call, zoom or visit to an office you are always there for our clients!

Location : This role is based in Philadelphia

What You’ll Do:

• Service and support existing and newly contracted clients with a focus on Pennsylvania and Delaware operators
• Perform in-person and virtual presentations with leasing agents, property managers, and brokers onboarding them onto our products
• Train clients on our platform and ensure full understanding, helping to answer any questions via the phone, email, or in-person with world-class customer service
• Monitor our B2C referral pipeline and support B2B clients as their residents consider our services
• Facilitate the closing of deals by checking in with leasing offices
• Partner with Account Executives and Account Managers to strategize on accounts
• Meet or exceed assigned quota & KPIs on a monthly basis
• Collect customer feedback on product, process, and pricing changes and monitor impact
• Maintain accurate, timely records of all activity in HubSpot
• Hold site visits with partner buildings across PA & DE with a focus on Philadelphia
• Help with local in person events
• Visit our NYC headquarters every other month (2-3 days at a time with company paid travel and accommodations)

What You Bring:

• You are a self-starter, problem-solver, and excited to take initiative on what’s needed for your client and are quick to respond to their inquiries
• You possess strong presentation skills in front of large and small groups - you can tell TheGuarantors story
• You have strong networking skills and able to connect with clients at events and on-site
• You have 2+ years in a training or account management role
• You work with a sense of urgency, organized, and able to navigate shifting priorities and client requests
• You are based in Philadelphia and familiar with PA multifamily real estate

Nice to Have:

• Experience with HubSpot or other CRM
• 2+ years in the multifamily industry
• Prior experience in leasing, property management, or brokerage
• Opportunity to make a real impact at a fast-growing company
• Collaborative, mission-driven team with a strong performance culture
• Health savings account with employer contribution
• Flexible spending accounts (healthcare, dependent care, commuter)
• Generous PTO and paid holidays
• 401(k)
• Paid parental leave
• Company sponsored short and long term disability

The base salary range is between $70,000 - $80,000 annually (with OTE at $120,000 - $140,000 first year)

Base salary does not include other forms of compensation or benefits. Final offer amounts are determined by multiple factors, including prior experience, expertise, location and current market data and may vary from the range above.

TheGuarantors is an Equal Opportunity Employer. We celebrate diversity and are committed to an inclusive environment for all.