Partner Success Associate (Midwest)

TheGuarantors; Sioux Falls (SD); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid parental leave

Flexible working hours

Paid holidays

Company sponsorship for disability

Job summary

TheGuarantors is seeking a driven professional to service and train clients, delivering engaging presentations to leasing agents and property managers. You will support B2C referrals and B2B client needs, ensuring clients understand our products and how to use them.

Ideal candidates have at least 2 years in training or account management, excellent written and verbal communication, and the ability to manage multiple requests under pressure. Occasional travel to NYC may be required.

Qualifications

• 2+ years in a training or account management role.
• Strong written and verbal communication skills.
• Ability to work under pressure and manage multiple client requests.

Responsibilities

• Support existing and new contracted clients.
• Present to leasing agents and property managers (in person and virtual).
• Monitor B2C referrals and support B2B clients and residents.
• Train clients on products and ensure understanding via phone, email, or in person.
• Meet or exceed monthly quota and KPIs.
• Collect feedback on product, process, and pricing.
• Maintain CRM client records.
• Conduct site visits with partner buildings nearby.
• Assist with local in-person events.
• Occasional travel to headquarters in NYC.

Skills

Public speaking

Client communication

Account management

Training

Organizational skills

CRM experience

Time management

Tools

HubSpot

Job description

TheGuarantors is a fintech company helping multifamily owners and operators mitigate leasing risk while expanding access for renters. With a deep understanding of owner, operator, and renter needs, we believe renters deserve better access to the home of their choice and operators deserve greater protection and growth opportunities. That’s why we’re leveraging our real‑estate expertise and using AI‑driven renter underwriting to help operators qualify renters faster while mitigating the financial risk of renter default. With $7B+ in lease value protected, we work with 9 of the country’s top 10 operators, are the #1 lease guarantee provider nationwide, and have consistently been named one of Inc. 5000’s fastest‑growing companies, one of Forbes’ Best Startup Employers, and one of Deloitte’s Technology Fast 500.

Responsibilities

• Service and support existing and new contracted clients
• Perform in‑person and virtual presentations with leasing agents and property managers
• Monitor our B2C referral pipeline and support B2B clients as their residents consider our services
• Train clients on our products and ensure full understanding, helping to answer any questions via the phone, email, or in‑person
• Meet or exceed assigned quota & KPIs on a monthly basis
• Collect customer feedback on product, process and pricing changes
• Maintain customer records in CRM
• Hold site visits with partner buildings in your vicinity
• Help with local in‑person events
• Occasional travel to our headquarters in NYC

Requirements

• Self‑starter: able and excited to take initiative on what’s needed for your client
• Comfortable presenting in front of large and small groups; can connect with a client and tell TheGuarantors story
• 2+ years in a training or account management role
• Strong written and verbal communication skills
• Ability to work under pressure, organize, and prioritize responsibilities and client requests

Nice To Have

• Experience with HubSpot
• 2+ years in the multifamily industry
• Prior experience in leasing, property management, or brokerage

Benefits

• Opportunities to make an impact within a fast growing company
• Medical, dental, & vision insurance, beginning day one
• Health savings account with employer contribution
• Generous PTO and paid holidays
• Flexible working hours
• 401(k)
• Paid parental leave
• Company‑sponsored short and long‑term disability
• Flexible spending accounts (healthcare, dependent care, commuter)
• Competitive salary

Base Salary

The base salary range is between $70,000 - $80,000 annually (with OTE at $120,000 - $140,000 first year). Base salary does not include other forms of compensation or benefits. Final offer amounts are determined by multiple factors, including prior experience, expertise, location and current market data and may vary from the range above.

TheGuarantors is an Equal Opportunity Employer. We celebrate diversity and are committed to an inclusive environment for all.