Account Manager

TheGuarantors; Utah; On-site; USD 90,000 - 95,000; Full time

Benefits offered by this job

Health Savings Account

Generous PTO

401(k)

Paid parental leave

Disability insurance

Flexible spending accounts

Job summary

TheGuarantors in Utah is seeking an Account Manager to oversee a portfolio of multifamily management, ownership, and investment partners. You will build strong relationships, reduce bad debt, boost occupancy, and present insights during quarterly reviews.

You will travel about one week per month to meet partners, represent us at national trade shows, and identify cross-sell opportunities across product lines.

Qualifications

• Proven ability to build trusted relationships with property operators and C-level decision makers.
• Strong listening skills and ability to translate client needs into product opportunities.
• Comfortable in a start-up environment with frequent program changes and evolving value messaging.

Responsibilities

• Proactively manage and grow your existing book of business, moving partners from Pilot to High-Growth to Stabilized partnerships.
• Uncover new product opportunities by taking a consultative approach to client needs and goals.
• Identify and set up cross-sell and upsell opportunities into new product lines to expand account value.
• Present and interpret performance data for clients, leading quarterly business reviews and providing insights as needed.
• Drive profitable applicant referrals by clearly communicating underwriting guidelines and coverage levels.
• Forecast against quarterly goals and OKRs by closely monitoring account metrics and performance trends.
• Track conversion rates and program adoption to identify trends by program, market, and portfolio.
• Partner with AEs to translate corporate-level program sales into executable rollout plans.
• Maintain accurate, timely records of all activity in HubSpot.
• Travel regularly (approx. one week per month) to meet with current partners.

Skills

Relationship management

CRM proficiency

Negotiation

Account management

Communication

Travel readiness

Tools

HubSpot

Job description

TheGuarantors is a cutting edge fintech company setting the standard in rent coverage with unrivaled insurance products. With a deep understanding of owner, operator, and renter needs, we believe renters deserve better access to the home of their dreams and operators deserve greater protection and growth opportunities. That’s why we’re leveraging our expertise in real estate and using AI-based technology to help operators qualify renters faster while mitigating the risk of rental income loss. With $5B+ in rent and deposits guaranteed, we work with 9 of the country’s top 10 operators and have been named one of Inc. 5000’s fastest-growing companies, one of Forbes’ Best Startup Employers, and one of Deloitte’s Technology Fast 500.

The Opportunity

The Account Manager will oversee a portfolio of highly engaged multifamily management, ownership, and investment firms committed to delivering peace of mind to renters and owners alike. You’ll build strong relationships with operators seeking to reduce bad debt, boost occupancy, and expand rental opportunities through close account management and ongoing client engagement. You will also represent TheGuarantors at national trade shows, highlighting the need for lower barriers to entry and more effective risk mitigation solutions in the multifamily space.

What You’ll Be Doing

• Proactively manage and grow your existing book of business, moving partners from Pilot to High-Growth to Stabilized partnerships.
• Uncover new and additional product opportunities by taking a consultative approach to investigating a company's needs and goals.
• Identify and set up cross-sell and upsell opportunities into new product lines to expand account value.
• Present and interpret performance data for clients, leading quarterly business reviews and providing insights as needed.
• Drive profitable applicant referrals by clearly communicating underwriting guidelines and coverage levels.
• Forecast against quarterly goals and OKRs by closely monitoring account metrics and performance trends.
• Track conversion rates and program adoption to identify trends by program, market, and portfolio.
• Partner with AEs to translate corporate-level program sales into executable rollout plans.
• Maintain accurate, timely records of all activity in HubSpot.
• Travel regularly (approx. one week per month) to meet with current partners.

What We're Looking For

• Passion for improving leasing operations and delivering peace of mind to owners and renters.
• Strong listening skills with the ability to translate client needs into product opportunities.
• Proven relationship manager with a track record of building trust with property operators and C-level decision makers.
• Skilled negotiator, balancing client needs with organizational goals to secure profitable agreements.
• Highly organized, detail-oriented, and disciplined in CRM usage.
• Excellent teamwork and communication skills, with the ability to collaborate across Sales, Partner Success, and Product teams to drive outcomes.
• Comfortable in a start-up environment with frequent program changes, and able to clearly communicate evolving value to clients.

Preferred Background

• 3+ years of experience in the multifamily real estate industry with strong market knowledge.
• Existing network of industry relationships across ownership, management, and investment firms.
• Opportunities to make an impact within a fast growing company
• Health savings account with employer contribution
• Generous PTO and paid holidays
• 401(k)
• Paid parental leave
• Company sponsored short and long term disability
• Flexible spending accounts (healthcare, dependent care, commuter)

The base salary range is between $90,000 - $95,000 annually (with OTE at $175,000 - $200,000)

Base salary does not include other forms of compensation or benefits. Final offer amounts are determined by multiple factors, including prior experience, expertise, location and current market data and may vary from the range above.

TheGuarantors is an Equal Opportunity Employer. We celebrate diversity and are committed to an inclusive environment for all.