Partner Solutions Engineer, Machine Learning and Digitization Operations

Socket.dev; Ann Arbor (MI); On-site; USD 102,000 - 144,000; Full time

Job summary

Google’s gTech division seeks a Solutions Engineer to build and maintain software and hardware solutions used for digitization across materials, automate data analysis, and support operations teams worldwide.

You will collaborate with global Support Engineers, software developers, and operations staff, design new tools, and contribute to key product launches with Google's internal technologies and BI capabilities. Individual pay is determined by factors including skills and training.

Qualifications

• Bachelor's degree or equivalent practical experience.
• Experience with client-side web tech (HTML/CSS/JS/HTTP).
• Experience coding in Java, C/C++, or Python.
• Experience troubleshooting for partners or customers.

Responsibilities

• Maintain existing tools and hardware infrastructure for operations.
• Implement, test and launch internal tools for gTech Digitization Services.
• Work with databases, reports, and tools to support operations.
• Analyze processes to identify inefficiencies and automation opportunities.
• Collaborate with global teams of Support Engineers, software developers, and operations staff.

Skills

Client-side web technologies

Programming languages

Troubleshooting

Education

Bachelor's degree in Engineering, Computer Science, or related field

Job description

Minimum qualifications:

• Bachelor's degree in Engineering, Computer Science, or a related field, or equivalent practical experience.
• Experience working with client-side web technologies (e.g., HTML, CSS, JavaScript, or HTTP).
• Experience coding with one or more programming languages (e.g., Java, C/C++, Python).
• Experience troubleshooting technical issues for internal/external partners or customers.

Preferred qualifications:

• Experience working with hardware systems in a laboratory or industrial setting (e.g., robotics, motor controllers, etc.).
• Experience with photography or imaging equipment.

About the job:

In gTech Users and Products (gUP), our mission is to advocate for Google's users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's diverse product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration, and more).

As a Solutions Engineer, you will build and maintain custom software and hardware solutions used for digitization of various materials, automate and develop tools used by the operations team, and provide in-depth analysis and insight into technical issues and opportunities. You will be directly involved in a number of key product launches for Google.

This job entails working with various operations and engineering teams around the globe to design new tools, automate data analysis, create dashboards, optimize processes, and use the latest of Google's internal technologies to build needed business intelligence. You will bring a mix of technical expertise and motivation to innovate our processes. You will work closely with other support and software engineers and operations teams.

Google creates products and services that make the world a better place, and gTech's role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers' complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $102000 - $144000 (USD) + 15% bonus target + equity + benefits

Learn more about benefits at Google.

Responsibilities:

• Maintain existing tools and hardware infrastructure to support and advance efficiencies and offerings for the operations team to meet partner and customer needs.
• Implement, test and launch internal tools for gTech Digitization Services.
• Work within and improve internal databases, reports, and tools to support operations.
• Analyze work processes to determine inefficiencies and opportunities for automation.
• Collaborate with a global team of Support Engineers, software developers and operations staff to support a wide range of projects, programs and technologies.