Partner Solutions Architect (GSI) - AMER West

WinsAbove; Colorado; Hybrid; USD 143,000 - 209,000; Full time

Benefits offered by this job

Comprehensive healthcare benefits

401(k) plan with match

Employee stock purchase plan

Job summary

Datadog is seeking a Partner Solution Architect to support our Channels & Alliances business segment. This role involves collaboration with partner resources and ensuring successful outcomes for various technical initiatives.

Ideal candidates should have 10-15 years of experience in a customer-facing technical role, and possess solid experience in IT Development or Operations. A hybrid work model is offered, along with a competitive salary and benefits.

Qualifications

• Hands-on experience in IT Development and/or Operations is required.
• Demonstrable track record and passion for learning is essential.
• Must be a self-starter with solid business acumen.

Responsibilities

• Ensure successful onboarding and training of partner technical resources.
• Collaborate on support initiatives for partners.
• Advocate for partner technical concerns with internal teams.

Skills

IT Development/Operations experience

Technical presentation skills

Cloud and Container platforms

Dev/Scripting experience

Education

10-15 years in a technical role

Tools

Datadog

AWS

Docker

Terraform

Job description

We are Datadog's in-house product experts. The technical solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful.

The Partner Solution Architect (PSA) is a Datadog expert who will work closely with Datadog’s Director of Partner Solutions Architects, and is aligned to our Channels & Alliances business segment. The PSA is responsible for supporting a variety of technical initiatives and activities for our partners (for example: cloud migration, application modernization, DevOps transformation). They are accountable for the outcome of these initiatives, and frequently collaborate with both Datadog and Partner resources to drive success. The PSA is a trusted technical advisor for our Partner channel.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work‑life harmony that best fits them.

What You’ll Do:

• Ensure the successful onboarding, training, enablement, and certification of partner technical resources;
• Participate in periodic joint business planning and review sessions to ensure direct alignment between Datadog and Partner technical teams;
• Collaborate internally to support Partner technical initiatives such as end‑customer demonstrations and proofs of value; partner team enablement workshops; assessment, advice, and coaching on lead practices;
• Advocate on behalf of Partners’ technical concerns (use cases, feature requests, support issues, e.g.) with Datadog internal teams and personnel, helping to bring those concerns to resolution;
• Analyze and understand Partner service offerings on a regular basis and provide recommendations to enhance the value of those services through greater or improved adoption of Datadog features and capabilities;
• Collaborate with Datadog’s product management, engineering and technical services teams to help identify and prioritize new features and capabilities;
• Continuously help curate and evolve lead/best practices for Datadog platform adoption and success.

Who You Are:

• Possess a solid technical grounding with hands‑on experience of IT Development and/or Operations
• Has a demonstrable track‑record and never‑ending passion for learning; successful candidates for this position typically have 10-15 years of experience in a customer or partner facing technical role
• A self‑starter, tech‑savvy professional with solid business acumen; ability to articulate Datadog value from server room to boardroom;
• Confident presentation skills
• Desired hands‑on experience in two or more of the following areas:
• Observability: Datadog, Splunk, AppD, New Relic or Dynatrace
• Public Cloud: AWS, Azure, GCP, or Alibaba
• Containerization: Docker, Kubernetes, OpenShift, Cloud Foundry
• Dev/Scripting: Python, Javascript, Ruby, Perl, PHP, Go
• Config Mgmt: Terraform, Ansible, Puppet, Chef
• CI / CD: Jenkins, Gitlab
• Bonus Points:
• Previous experience working in a technical role for or supporting channel partners (Systems Integrators, Managed Services Providers, e.g.)
• Previous experience using Datadog and/or other cloud monitoring tools (APM, Infrastructure, Logs, Synthetics, NPM)
• Previous experience with root‑cause-analysis, troubleshooting, debugging

Benefits and Growth:

• Best‑in‑breed onboarding
• Generous global benefits
• Intra‑departmental mentor and buddy program for in‑house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

Equal Opportunity at Datadog:

Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.

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Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.

We offer a competitive salary and equity package, and may include variable compensation. The reasonably estimated yearly salary for this role at Datadog is $143,000—$209,000 USD.

Our comprehensive benefits include healthcare, dental, parental planning, mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.