Partner Solutions Architect (GSI) - AMER East

Datadog; New York (NY); Hybrid; USD 143,000 - 209,000; Full time

Benefits offered by this job

Best‑in‑class onboarding

Generous global benefits

New hire stock RSUs & ESPP

Job summary

Datadog is seeking a highly experienced Partner Solution Architect to drive joint success with our partner ecosystem. You will align partner initiatives with Datadog’s product roadmap and educate partner teams on platform adoption, value demonstration, and best practices.

In this hybrid role, you will collaborate with internal product, engineering, and services groups to ensure customer outcomes and successful partner engagements across cloud, observability, and DevOps initiatives.

Qualifications

• 10–15 years in a customer or partner facing technical role.
• Ability to articulate Datadog value from data center to executive level.
• Hands-on experience in two or more of Observability, Public Cloud, Containers, or CI/CD.

Responsibilities

• Onboard, train, enable, and certify partner technical resources.
• Participate in joint business planning and reviews.
• Support partner initiatives with demos and proofs of value; enablement workshops.

Skills

Observability tools

Public Cloud

Containerization

Dev/Scripting

Config Mgmt

CI/CD

Tools

Datadog

Splunk

AppDynamics

Kubernetes

Terraform

Jenkins

Job description

We are Datadog's in-house product experts. The technical solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful.

The Partner Solution Architect (PSA) is a Datadog expert who will work closely with Datadog’s Director of Partner Solutions Architects, and is aligned to our Channels & Alliances business segment. The PSA is responsible for supporting a variety of technical initiatives and activities for our partners (for example: cloud migration, application modernization, DevOps transformation). They are accountable for the outcome of these initiatives, and frequently collaborate with both Datadog and Partner resources to drive success. The PSA is a trusted technical advisor for our Partner channel.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

• Ensure the successful onboarding, training, enablement, and certification of partner technical resources;
• Participate in periodic joint business planning and review sessions to ensure direct alignment between Datadog and Partner technical teams;
• Collaborate internally to support Partner technical initiatives such as end-customer demonstrations and proofs of value; partner team enablement workshops; assessment, advice, and coaching on lead practices;
• Advocate on behalf of Partners’ technical concerns (use cases, feature requests, support issues, e.g.) with Datadog internal teams and personnel, helping to bring those concerns to resolution;
• Analyze and understand Partner service offerings on a regular basis and provide recommendations to enhance the value of those services through greater or improved adoption of Datadog features and capabilities;
• Collaborate with Datadog’s product management, engineering and technical services teams to help identify and prioritize new features and capabilities;
• Continuously help curate and evolve lead/best practices for Datadog platform adoption and success.

Who You Are:

• Possess a solid technical grounding with hands‑on experience of IT Development and/or Operations
• Has a demonstrable track‑record and never‑ending passion for learning; successful candidates for this position typically have 10‑15 years of experience in a customer or partner facing technical role
• A self‑starter, tech‑savvy professional with solid business acumen; ability to articulate Datadog value from server room to boardroom;
• Confident presentation skills
• Desired hands‑on experience in two or more of the following areas:
• Observability: Datadog, Splunk, AppD, New Relic or Dynatrace
• Public Cloud: AWS, Azure, GCP, or Alibaba
• Containerization: Docker, Kubernetes, OpenShift, Cloud Foundry
• Dev/Scripting: Python, Javascript, Ruby, Perl, PHP, Go
• Config Mgmt: Terraform, Ansible, Puppet, Chef
• CI / CD: Jenkins, Gitlab
• Bonus Points:
• Previous experience working in a technical role for or supporting channel partners (Systems Integrators, Managed Services Providers, e.g.)
• Previous experience using Datadog and/or other cloud monitoring tools (APM, Infrastructure, Logs, Synthetics, NPM)
• Previous experience with root‑cause‑analysis, troubleshooting, debugging

Benefits and Growth:

• Best‑in‑breed onboarding
• Generous global benefits
• Intra‑departmental mentor and buddy program for in‑house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.

$143,000 — $209,000 USD

Equal Opportunity at Datadog:

Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.