Partner Services Lead

Snowflake; Boston (MA); Remote; USD 121,000 - 163,000; Full time

Job summary

An innovative and rapidly growing company is seeking a dedicated Partner Services Lead to join their Professional Services & Training Operations Team. This role offers a unique opportunity to manage and enhance partner relationships, ensuring they have the necessary support to succeed with the company's solutions. You will collaborate with various internal teams, oversee enablement of partners, and drive alignment in partner strategy. If you have a strategic mindset and a passion for delivering exceptional service, this position is perfect for you. Join a dynamic team and contribute to shaping the future of data collaboration across industries.

Benefits

Medical, Dental, and Vision Insurance

401(k) Retirement Plan

Paid Time Off

Parental Leave

Employee Assistance Program

Flexible Spending & Health Savings Account

At least 12 Paid Holidays

Bonus and Equity Plan

Qualifications

• Experience in professional services scoping and delivery.
• Strong communication and presentation abilities.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Manage relationships and contracting with partners.
• Coordinate Partner service with PS&T delivery teams.
• Analyze Partner feedback and recommend improvements.

Skills

Interpersonal Skills

Strategic Mindset

Problem-Solving Skills

Communication Skills

Leadership Skills

Education

BA/BS degree or equivalent experience

Job description

Build the future of the AI Data Cloud. Join the Snowflake team.

Snowflake is a cloud-based data platform that provides a single, integrated solution for data warehousing, data engineering, data lake, and data sharing. We empower organizations to harness their data and provide deeper insights through innovative technology and exceptional services.

The Professional Services & Training (PS&T) Team accelerates customer adoption and drives customer business objectives. We do this through a portfolio of services, delivered by world class consultants that leverage our leading practices, methodologies and tools. This role would specifically sit within our Operations Team, which supports our PS Delivery and Training functions.

This environment is fast-paced, upbeat, growing quickly, and highly collaborative. Joining our team represents a unique opportunity to work on a truly disruptive software product while gaining hands-on experience as part of an innovative and driven team of professionals.

We are seeking a dedicated and experienced Partner Services Lead to join the PS&T Operations Team. The ideal candidate will possess strong interpersonal skills, a strategic mindset, and a background in professional services with experience in scoping, delivering, and collaborating with Partners. This is a highly influential individual contributor role, with opportunities to be strategic and produce results.

This position is 100% remote and can be based anywhere in the United States.

At a high level, this role will be responsible for:

• Managing relationships and contracting with our partners

• Recommending co-delivery models and building co-delivery toolkits and guidelines

• Coordinating Partner service with PS&T delivery teams

• Ensuring that our partners have the necessary support to succeed with Snowflake's solutions

• Driving alignment in partner strategy ("PartnerPlus") with Alliances, Solutions Engineering, and Sales functions

• Expanding partner engagement to support Snowflake's scale

KEY RESPONSIBILITIES:

• Develop and maintain strong relationships with Snowflake Partners alongside Snowflake's Alliances and Solutions Engineering teams to enhance collaboration and service delivery

• Deliver and / or oversee enablement of Partners on PS&T capabilities and opportunities to collaborate on Services delivery. Educate the PS&T team on key partner capabilities and co-delivery opportunities.

• Act as the primary point of contact for Partner inquiries, contracting, and support for all things related to Professional Services & Training

• Collaborate with internal teams to deliver and expand Snowflake's Partner strategy

• Analyze Partner feedback and performance metrics to recommend improvements in service offerings and Partner engagement strategies

• Get hands on in building collateral to support strategic Partner conversations as well as tactical details around co-delivery models

• Manage the Subcontracting and Staff Augmentation expectations and programs between Partners and Snowflake PS&T

• Lead all elements of brokering contract agreements between Snowflake PS&T and partners including terms, rates, and other financial implications

QUALIFICATIONS:

On day one, we expect you to have the following:

• BA/BS degree or equivalent practical experience in a related field, such as Professional Services focused work in Sales, Partner Services or Alliances, etc.

• Proven experience in professional services scoping and delivery in conjunction with Partners, operations, and enablement, working with and across a variety of internal and external stakeholders.

• Strong communication and presentation abilities tailored for a variety of stakeholder audiences

• Excellent problem-solving skills and a proactive approach to partner support and contracting.

• Ability to craft full year plans for partners individually, including capturing/communicating clear metrics and objectives during quarterly business reviews with each selected partner covering the status of individual projects, go-lives, and book of business targets.

• Proven leadership and management skills, with an ability to plan, organize, negotiate, and establish priorities to achieve results.

• Ability to work collaboratively in a fast-paced environment while managing multiple priorities and goals.

• Experience in professional services delivery management / project management and high level understanding of software technical implementation and delivery of custom solutions.

• Experience in management consulting, or working with data platforms or cloud technologies is a plus

WHY JOIN US?

At Snowflake, we value innovation, collaboration, and a commitment to excellence. Join us to drive success for our Partners and help shape the future of data collaboration across industries.

Every Snowflake employee is expected to follow the company's confidentiality and security standards for handling sensitive data. Snowflake employees must abide by the company's data security plan as an essential part of their duties. It is every employee's duty to keep customer information secure and confidential.

Snowflake is growing fast, and we're scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.

How do you want to make your impact?

For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com

The following represents the expected range of compensation for this role:

• The estimated base salary range for this role is $121,000 - $162,750.
• Additionally, this role is eligible to participate in Snowflake's bonus and equity plan.

The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending & health savings account; at least 12 paid holidays; paid time off; parental leave; employee assistance program; and other company benefits.