Partner Program Manager, WWPS Global Nonprofit and Social Good Technology

Amazon

Seattle (WA)

Hybrid

USD 83,000 - 130,000

Full time

23 hours ago

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Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Adoption and Surrogacy Reimbursement

Job summary

Amazon is seeking a Partner Program Manager for WWPS Global Nonprofit and Social Good Technology in Seattle. The role focuses on supporting partner sales, engagement, and analytics, including dashboards, billing support, and cross-group collaboration.

You will drive process improvements and ensure accurate tracking of customer needs and partner engagement. The team emphasizes inclusive culture, mentorship, and career growth, with a strong emphasis on data-driven decision making and

Qualifications

3+ years of program or project management experience.
Experience using data and metrics to determine and drive improvements.
Experience working cross functionally with tech and non-tech teams.
Bachelor's degree, or 3+ years of equivalent experience.
5+ years of finance, business management and sales operations experience.
Experience working with recruiting and people-related tools, CRM systems, and complex spreadsheets.
3+ years of Salesforce, Tableau, Vidyard, and Excel experience.

Responsibilities

Work with the partner teams, sales leaders and account executives to ensure timely and accurate tracking of customer needs and partner engagement.
Support all aspects of data management, dashboard creation, tracking and reporting on any partner related metrics and KPI’s across the business.
Work with contracts and the PMO to ensure funding programs and financials are in line with customer requirements and AWS guidelines.
Support all aspects of billing and invoicing and respond to billing-related questions.
Extract raw usage and financial data from business databases and data warehouse.
Perform analytics to produce meaningful reports that enable decision making.
Create methods for automating financial and performance reporting and data analysis to enhance efficiency.
Consult with managers to ensure that adjustments are made in accordance with program changes.

Skills

Data-driven

Cross-functional collaboration

Program management

Communication

Analytical thinking

Education

Bachelor's degree

MBA (preferred)

Tools

Salesforce

Tableau

Vidyard

Excel

Job description

Partner Program Manager, WWPS Global Nonprofit and Social Good Technology

Job ID: 10552754 | Amazon Web Services, Inc.

The Program Manager will support the Partner Sales team, partner and customer engagement, sales operations and business financial analysis within the WWPS Global Nonprofit and Social Good Technology organization. The role will include establishing and tracking processes and mechanisms that accelerate partner engagement, opportunity management and delivery, including program monitoring and tracking, dashboards, and working with customers on billing, and identifying and implementing process improvement.

A successful individual will be customer obsessed in support of our customers, our partners and our sales managers and Account Executives. They will have the ability to think strategically, act tactically, write effectively, and display strong analytical and critical thinking skills. The candidate must also be able to build strong cross-group working relationships and demonstrate exceptional organizational skills and attention to detail.

Key job responsibilities

Work with the partner teams, sales leaders and account executives to ensure timely and accurate tracking of customer needs and partner engagement
Support all aspects of data management, dashboard creation, tracking and reporting on any partner related metrics and KPI’s across the business
Work with contracts and the PMO to ensure funding programs and financials are in line with customer requirements and AWS guidelines
Support all aspects of billing and invoicing and respond to billing-related questions
Extract raw usage and financial data from business databases and data warehouse
Perform analytics to produce meaningful reports that enable decision making
Create methods for automating financial and performance reporting and data analysis to enhance efficiency
Consult with managers to ensure that adjustments are made in accordance with program changes

About the team

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

Basic Qualifications

3+ years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience working cross functionally with tech and non-tech teams
Bachelor's degree, or 3+ years of equivalent experience
5+ years of finance, business management and sales operations experience
Experience working with recruiting and people-related tools, CRM systems, and complex spreadsheets
3+ years of Salesforce, Tableau, Vidyard, and Excel experience

Preferred Qualifications

MBA in finance, accounting or related field
Experience using managed ML/AI solutions
Bachelor's degree, or experience in written and oral communication, including the ability to communicate with all levels in the organization (technical, business, executive)
Can work proactively and independently, meet deadlines, and deliver on projects and tasks
Experience conducting sophisticated and creative analysis of complex data and translate the results into actionable deliverables, messages, and presentations
Experience working proactively and independently, meeting deadlines, and delivering on projects and tasks
Experience in a fast paced, dynamic organization
Experience analyzing data to make business decisions
Experience working in a high-tech environment
Knowledge of government contracting laws, rules and regulations including, but not limited to, commercial items contracting requirements, Federal Acquisition Regulations (FAR), and Defense Federal Acquisition Regulation (DFAR)
5+ years of senior level leadership support, or 7+ years of Amazon experience
2+ years of technical support, or 2+ years of Amazon experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .