Partner Program Manager

InterSystems; Boston (MA); On-site; USD 137,000 - 160,000; Full time

Benefits offered by this job

Medical, vision, and dental insurance

401(k) Profit Sharing Contribution

Paid Time Off and Holidays

Parental Leave

Tuition reimbursement

Job summary

InterSystems in Boston, MA seeks a Program Manager to own the Partner Program, guiding partners and internal stakeholders on policies, benefits, processes, and requirements, while delivering an exceptional partner experience.

You'll oversee day-to-day operations, governance, onboarding, data quality, dashboards, and cross-functional alignment with Sales, Marketing, Legal, CRM, Product, and more to drive efficiency and scalability.

Qualifications

• 5–10 years of experience in partner programs, partner operations, channel management, or a related business operations role.
• Experience with SharePoint, PRM, and reporting tools; workflow automation platforms are a plus.
• Highly organized with exceptional attention to detail.
• Logical and analytical thinker with strong problem-solving skills.
• Proactive, self-motivated, and able to work independently.

Responsibilities

• Serve as the primary point of contact and subject matter expert for the Partner Program, delivering an exceptional partner experience while providing guidance to partners and internal stakeholders on program policies, benefits, processes, and requirements.
• Manage the day-to-day operation of the Partner Program, including administration of partner tools and systems such as SharePoint, the Partner Directory, Partner Portal, and Competency Tracker.
• Manage partner governance activities, including renewals, compliance, and program benefit administration.
• Partner with stakeholders across the organization to evaluate current processes and implement operational changes to improve Partner Program efficiency and scalability through automation.
• Identify and implement opportunities to improve partner engagement and the overall partner experience.
• Ensure consistent communication of program updates to partners and internal stakeholders.
• Support partner onboarding and promote ongoing program participation.

Skills

Partner programs

Program management

Stakeholder management

Communication skills

Analytical thinking

Problem-solving

Change management

Data-driven decisions

Independent work

Collaboration

Tools

SharePoint

PRM

Pega

Microsoft Office

Reporting tools

Workflow automation platforms

Job description

Program Management

• Serve as the primary point of contact and subject matter expert for the Partner Program, delivering an exceptional partner experience while providing guidance to partners and internal stakeholders on program policies, benefits, processes, and requirements.
• Manage the day-to-day operation of the Partner Program, including administration of partner tools and systems such as SharePoint, the Partner Directory, Partner Portal, and Competency Tracker.
• Manage partner governance activities, including renewals, compliance, and program benefit administration.
• Partner with stakeholders across the organization to evaluate current processes and implement operational changes to improve Partner Program efficiency and scalability through automation.
• Identify and implement opportunities to improve partner engagement and the overall partner experience.
• Ensure consistent communication of program updates to partners and internal stakeholders.
• Support partner onboarding and promote ongoing program participation.

Operations & Analytics

• Develop and maintain program metrics, dashboards, and reports to measure partner engagement, program effectiveness, and business outcomes.
• Analyze partner performance, program adoption, engagement trends, and stakeholder feedback to identify opportunities for continuous improvement.
• Ensure data quality across partner systems and program records.

Cross-Functional Collaboration

• Collaborate with Sales, Sales Operations, Professional Services, Learning Services, Marketing, Legal, CRM, Product, and other cross-functional teams to support program execution.
• Build alignment and consensus across stakeholders to successfully implement new processes and initiatives.
• Lead cross-functional initiatives that improve program effectiveness and support evolving business priorities.

Skills & Qualifications

• 5–10 years of experience in partner programs, partner operations, channel management, or a related business operations role.
• Experience with Pega, PRM, SharePoint, Microsoft Office, and reporting tools; experience with workflow automation platforms is a plus.
• Highly organized with exceptional attention to detail.
• Logical and analytical thinker with strong problem-solving skills.
• Proactive, self-motivated, and able to work independently.
• Excellent written and verbal communication skills.
• Strong project and program management skills.
• Comfortable leading change and driving process improvements from concept through implementation.
• Partner-focused.
• Adaptable and flexible, with the ability to manage competing priorities and take on evolving responsibilities as business needs change.
• Collaborative with excellent relationship-building, stakeholder management, and influencing skills.
• Process-oriented with a continuous improvement mindset.
• Data-driven, with strong analytical, reporting, and decision-making skills.

We are an equal-opportunity employer and do not discriminate because of race, color, religion, sex, national origin, ancestry, marital status, veteran status, age, disability, sexual orientation or gender identity or expression or any other legally protected category. InterSystems is an E-Verify Employer in the United States.

InterSystems is providing a current good faith estimate of the anticipated base salary range for this position depending on a variety of factors including experience, education, skills, and performance.

Other compensation may include a discretionary annual variable target incentive.

The company also provides generous employee benefits including:

• Medical, vision, and dental insurance
• Short-term and long-term disability, and life insurance
• 401(k) Profit Sharing Contribution
• Paid Time Off and Holidays
• Parental Leave
• Tuition reimbursement

The estimated base compensation range for this role is:

$137,000—$160,000 USD

About InterSystems

InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit InterSystems.com.

AI Disclaimer

InterSystems may use AI tools for its internal operations including administrative tasks during recruitment (e.g., organizing candidate information). InterSystems’ approach to AI is guided by the InterSystems Responsible AI Guidelines. AI is not used to make or influence hiring decisions. All decisions are made by InterSystems employees.

Candidates may use AI for CV or interview preparation, provided materials are truthful and reflect their own experience. AI tools and third-party transcription services must not be used during interviews or assessments.