Partner Program Lead

Harvey; San Francisco (CA); On-site; USD 180,000 - 270,000; Full time

Job summary

Harvey is looking for a Partner Programs Lead to develop and scale the infrastructure of its partner ecosystem in San Francisco, California. This role involves designing and refining partner programs to drive revenue impact and ensuring partners are enabled and accountable. The ideal candidate will have at least 7 years of experience in partner ecosystems, strong program management skills, and excellent communication abilities.

With a focus on operational excellence and partner satisfaction, the Partner Programs Lead will collaborate across departments to protect the brand and foster healthy partner relationships.

Qualifications

• 7+ years of experience in partner programs, ecosystem operations, or channel programs within high-growth SaaS, AI, ML, or platform businesses.
• Strong program management and organizational skills — able to translate strategy into clear roadmaps.

Responsibilities

• Design, launch, and continually refine partner program structure to drive ecosystem health.
• Build and run partner enablement and certification programs aligned to product updates.

Skills

Experience in partner programs

Program management skills

Analytical strength

Executive communication skills

Customer-obsessed mindset

Job description

The Partner Programs Lead builds and scales the infrastructure that powers Harvey's partner ecosystem across technology, consulting, and channel relationships. They sit on the Partnerships Business Development team, translating Harvey's go-to-market priorities into clear, structured programs that partners can execute against. This role ensures Harvey's partner motion is repeatable, measurable, and tightly aligned with customer outcomes as the ecosystem grows. They act as the connective tissue between Partnerships, Sales, Marketing, Product, and Customer Success to keep partners enabled and accountable. It is an opportunity to define the systems, programs, and incentives underpinning a category-defining AI partner ecosystem from the ground up.

What You’ll Do

• Design, launch, and continually refine Harvey’s global partner program structure (tiers, benefits, requirements, and incentives) to drive ecosystem health and revenue impact.
• Own the partner portal and core partner systems experience, ensuring that content, tools, and workflows make it easy for partners to onboard, get enabled, and co-sell with Harvey.
• Build and run partner enablement and certification programs, including curricula, certification paths, and evaluation mechanisms that align to product updates and GTM priorities.
• Define and maintain the core partner KPI framework (sourced/influenced pipeline, activation, certification, NPS), and use data to recommend and drive program changes.
• Serve as the operational and escalation point for partner issues — coordinating with Sales, CS, Support, Product, and Legal to resolve problems quickly while protecting Harvey’s brand.
• Partner with Marketing, Sales, and Business Development to design and execute scalable motions (launch plays, campaigns, co-marketing) that increase partner productivity and satisfaction.

What You Have

• 7+ years of experience in partner programs, ecosystem operations, or channel programs within high-growth SaaS, AI, ML, or platform businesses.
• Proven track record designing and operating global partner or channel programs, including program structure, benefits/requirements, and partner lifecycle management.
• Strong program management and organizational skills — able to translate strategy into clear roadmaps, timelines, and cross‑functional execution.
• Analytical strength with experience defining, instrumenting, and acting on partner metrics; comfortable making decisions with imperfect data.
• Executive presence and communication skills, with the ability to engage credibly with senior partner leadership and internal executives in written, verbal, and presentation formats.
• Calm, customer- and partner-obsessed mindset; able to navigate escalations and ambiguity while maintaining strong relationships and a focus on outcomes.

Compensation

$180,000 – $270,000

Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing [e-mail].