Partner Order Integrity & Support Specialist

Securitas Technology; Lincoln (NE); On-site; USD 22,041 - 31,684; Full time

Job summary

Securitas Healthcare seeks a Partner Order Compliance & Support Coordinator to ensure orders meet DOA and policy standards, serving as a key control point between Sales, Finance and Operations. You will validate orders, audit partner POs, and support efficient processing while coordinating with internal teams and international partners.

Responsibilities include maintaining order integrity from entry to fulfillment, addressing discrepancies, and proactive communication with partners to resolve

Qualifications

• 1-3 years customer service, data entry and clerical experience.
• Professional phone skills with the ability to speak to key accounts.
• Ability to understand and explain all Company product lines, service, support, and company credit/shipping policies after training.
• Excellent written and verbal communication skills
• Self‑motivated individual who is able to work independently and as part of a team.
• Ability to work in a high demand environment.
• Strong organizational skills, attention to detail, and ability to prioritize and balance the workload to meet deadlines.
• Basic knowledge of Microsoft Word, Excel and PowerPoint and Outlook

Responsibilities

• Ensure all orders are processed in compliance with company policies, DOA, and contractual requirements.
• Accurate processing of Partner orders and validating Partner POs.
• Verify PO information matches and is correct (Vendor name, remittance, terms, FOB, shipping, pricing).
• Validate account information including Parent, Definitive, and GPO linking.
• Own the integrity and accuracy of customer order entry from submission through fulfillment.
• Assist with internal departments to ensure orders close correctly using internal checklists.
• Act as liaison between Fall and Senior Living Sales reps and Finance/Operations.
• Coordinate pre- and post-sale communication and implement process improvements.
• Provide coordination for Partner RMAs, disputes, and pricing issues.
• Coordinate, schedule and prioritize customer sales orders with team daily.
• Address inquiries from North America and international partners.
• Respond to calls and emails regarding orders, inquiries, shipments, returns/exchanges.
• Track and document order discrepancies, RMAs and customer issues for resolution and improvement.
• Cross-train to cover Sales Order Compliance Coordinator activities when needed.
• Back-up by handling sales/office duties in management’s absence.

Skills

Customer service

Data entry

Phone skills

Written communication

Verbal communication

Independent worker

Time management

Microsoft Office

Attention to detail

Team communication

Tools

Salesforce

Order entry software

Job description

Securitas Healthcare seeks a Partner Order Compliance & Support Coordinator to ensure orders meet DOA and policy standards, serving as a key control point between Sales, Finance and Operations. You will validate orders, audit partner POs, and support efficient processing while coordinating with internal teams and international partners.

Responsibilities include maintaining order integrity from entry to fulfillment, addressing discrepancies, and proactive communication with partners to resolve