Partner Operations Specialist

Telgian; Phoenix (AZ); On-site; USD 60,000 - 85,000; Full time

Job summary

Telgian is seeking an Operations Specialist to develop and optimize its vendor partner network, support recruitment, negotiate service agreements, and maintain strong relationships.

The role ensures service quality, compliance with standards, and continuous improvement across the network, acting as the liaison between Telgian and partners.

You will resolve operational issues and help manage performance, driving efficiency and margin outcomes for Telgian's customers.

Qualifications

• Experience developing and managing vendor networks.
• Strong negotiation and communication skills.
• Ability to coordinate cross-functional activities and timelines.

Responsibilities

• Assist in vendor recruitment and onboarding.
• Help review and negotiate rate agreements with partners.
• Build and maintain professional vendor relationships and act as primary contact.
• Manage vendor-related escalations and resolve issues.
• Ensure quality and compliance with internal standards and customer requirements.
• Monitor performance and drive continuous improvement across the network.
• Provide project support related to vendors and timelines.

Skills

Vendor management

Negotiation

Communication

Problem-solving

Project coordination

Attention to detail

Job description

The Operations Specialist plays a critical role in developing, managing, and optimizing Telgian’s vendor partner network. This position is responsible for supporting partner recruitment, negotiating service agreements, maintaining strong vendor relationships, and resolving operational and performance-related issues.

This role serves as a key liaison between Telgian and its vendor partners, ensuring service quality, compliance, and alignment with company standards while driving continuous improvement across the network.

Position Summary

The Operations Specialist plays a critical role in developing, managing, and optimizing Telgian’s vendor partner network. This position is responsible for supporting partner recruitment, negotiating service agreements, maintaining strong vendor relationships, and resolving operational and performance-related issues.

This role serves as a key liaison between Telgian and its vendor partners, ensuring service quality, compliance, and alignment with company standards while driving continuous improvement across the network.

Key Responsibilities

Vendor Recruitment & Onboarding

• Assist in identifying, recruiting, and onboarding new vendor partners across targeted geographic regions
• Support evaluation of vendor capabilities, licensing, and service offerings
• Help ensure new partners meet Telgian’s operational, compliance, and quality standards

Rate Management & Negotiation

• Assist in reviewing and implementing rate agreements for new and existing vendor partners
• Support negotiation of competitive pricing aligned with company margin targets
• Collaborate with leadership to identify cost-saving opportunities and pricing improvements

Vendor Relationship

• Build and maintain strong, professional relationships with vendor partners
• Act as a primary point of contact for vendor-related communication and support
• Promote alignment with Telgian’s expectations, processes, and service standards

Escalation & Issue Resolution

• Manage and resolve vendor-related escalations, including:
  • Quality control concerns
  • Communication breakdowns
  • Payment-related issues
  • Project-specific challenges
• Serve as a problem solver to ensure continuity of service and partner accountability

Quality Control & Compliance

• Review vendor inspection reports and supporting documentation for accuracy and completeness
• Ensure compliance with internal standards, customer requirements, and industry expectations
• Identify trends in reporting or performance issues and implement corrective actions

Performance Management & Continuous Improvement

• Monitor vendor performance and identify areas for improvement, including:
  • IVR system compliance (check-in/check-out)
  • Documentation quality
  • Communication responsiveness
  • Overall service execution
• Work directly with partners to address deficiencies and drive performance improvements

Project Support

• Provide support on vendor-related aspects of projects, including coordination and issue resolution
• Assist in ensuring vendors meet project timelines, scope, and service expectations

Core Competencies

• Strong problem-solving and critical thinking skills
• Effective negotiation and communication abilities
• Relationship-building and conflict resolution
• Attention to detail with a focus on quality and compliance
• Ability to manage multiple priorities in a fast-paced environment
• Working knowledge of vendor management processes and field service operations

Impact of the Role

This position directly impacts vendor performance, service quality, and overall operational efficiency. Success in this role strengthens Telgian’s partner network, improves customer outcomes, and supports margin optimization across the business.