Partner Operations Manager

Lensa; United States; Remote; USD 110,000 - 125,000; Full time

Job summary

A leading company is seeking a Partner Operations Manager who will ensure the effective management of global partner programs and drive partner success through operational excellence. This role involves overseeing key processes, data analysis, and fostering relationships within partnerships. Ideal candidates will have substantial experience in partner operations, strong analytical skills, and a strategic mindset to enhance the partner ecosystem's effectiveness.

Qualifications

• 5+ years of experience in partner operations or channel management.
• Experience with PRM tools and automation platforms.
• Strong understanding of hyperscaler ecosystems.

Responsibilities

• Oversee partner pipeline and ensure operational efficiency.
• Manage and optimize partner portal for user experience.
• Drive data-driven analysis for partner success.

Skills

Analytical skills

Problem-solving

Project management

Education

Bachelor's degree

Tools

Salesforce.com

Microsoft Excel

Tableau

Job description

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Job Description Summary

The Partner Operations Manager is responsible for overseeing the day-to-day management of partner sales activities, ensuring operational efficiency and partner success. Key responsibilities include managing the partner pipeline, administering deal registration, and collaborating with the Global Partner Sales organization.

This role partners with and supports the Head of Global Partnerships and Alliances, maintaining solid relationships with co-workers within the partner organization, and uses a data-driven approach to strategize opportunities for growth.

The Partner Operations Manager will be involved with ad hoc and repeatable data analysis, reporting, contract negotiation, process optimization, partner portal updates, and deal registration.

Job Description

Job Description

In this role, you will be responsible for the day-to-day management of our global partner program, ensuring smooth operations, helping drive partner success, and playing a critical role in the growth and success of our partner ecosystem. The successful candidate will drive best in class operational support to our Global Partner Sales organization whilst also driving our external facing partner programs and incentives. You will be a key business partner to our Global Partner Sales and Commercial Excellence Team.

Roles And Responsibilities

Partner Pipeline Management:

• Administer global partner pipeline, register opportunities with our partners, inspect data accuracy and ensure the pipeline collaboration between relevant stakeholders on Grid Software and partner side
• Create and manage global deal registration process and policies
• Track and analyze pipeline development, velocity and propose improvements
• Manage pipeline review cadence and collaboration
  
  

Partner Administration & Reporting:

• Build and manage partner business reporting and invoicing processes
• Continuously develop and optimize partner business processes and practices thriving for efficiency and ease of doing business
• Track key partner business KPIs and metrics, providing insights to leadership
• Drive global channel forecasting, reporting rigor and cadence, to ensure full transparency for executive leadership
• Support tasks and activities related to partner onboarding and management within our internal systems
• Partner with Finance, Legal, Commercial & Marketing Management to establish Partner operating plan as well as working to define and set Key Performance Metrics (KPIs) to effectively manage and track against Partner strategic goals.
  
  

Partner Program Management:

• Define and manage partner processes, ensuring efficiency and effectiveness
• Manage and administer partner programs, including tiers, benefits, and incentives
• Develop and implement partner communication strategies
• Plan, Manage and Operate Partner Program
• Define and execute alliance promotions and incentive programs, that drive channel contribution
  
  

Tooling:

• Manage and optimize the partner portal, ensuring a user-friendly experience
• Implement and maintain automation tools to streamline partner operations
• Develop and maintain comprehensive partner documentation and knowledge base
• Develop and enhance current operational infrastructure, with goal to build out best in class, optimized and automated solutions
• Integrate tooling with Salesforce.com and design end-to-end operational process
  
  

Desired Characteristics

• 5+ years of experience in partner operations or channel management.
• Proven track record of successfully managing and growing partner ecosystems.
• Strong understanding of hyperscaler ecosystems (AWS, Google Cloud, Microsoft Azure).
• Experience with partner relationship management (PRM) tools and automation platforms.
• Proven experience supporting and partnering with Channel & Alliance organizations preferred
• Strong analytical capabilities and previous experience developing data-driven analysis
• Business planning for a high growth, global business
• Proven ability to work across organizations
• Aptitude in critical thinking skills & problem solving
• Experienced knowledge of Salesforce.com CRM Solution
• Experience with Business Intelligence or Data Visualization tools such as Microsoft Excel, Tableau, or PowerBI
• Proven ability to be both strategic and tactical.
• Demonstrated ability to analyze and resolve problems.
• Demonstrated ability to lead programs / projects.
• Ability to document, plan, market, and execute programs.
• Established project management skills.
  
  

Additional Information

GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Additional Information

Relocation Assistance Provided: No

• This is a remote position
  
  

GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  IT Services and IT Consulting

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