Partner Operations Manager

SKE Risepoint; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

Risepoint is seeking a Partner Operations Manager to drive the operational success of university partnerships. You will coordinate across internal teams and partner stakeholders to execute program launches, optimize ongoing operations, and resolve challenges with efficiency and care.

This role relies on data and insights to improve processes and student outcomes. You will serve as the primary operational liaison for designated partners, ensuring alignment on goals, timelines, and delivery across

Qualifications

• 5+ years in operations or program management, in higher education or edtech.
• Experience coordinating multiple stakeholders and priorities.
• Strong analytical and data-driven decision-making skills.

Responsibilities

• Serve as the primary operational liaison for assigned university partners, building trust-based relationships and aligning on goals and timelines.
• Lead the execution of operational plans to support successful program launches and ongoing delivery across the student lifecycle.
• Collaborate with enrollment, marketing, technology, and other teams to align on partner needs and ensure high-quality execution.
• Identify and resolve operational challenges proactively, taking a solutions-oriented approach.
• Drive operational excellence by implementing best practices and improving processes to increase efficiency and student/partner satisfaction.
• Lead change management with partners, communicating improvements and guiding adoption across systems and workflows.
• Analyze partner data and trends to identify root causes and inform decisions for program growth and student success.
• Ensure accurate data integration, reporting, and documentation to provide visibility into performance.

Skills

Operations management

Account management

Project management

Data analysis

Cross-functional collaboration

Job description

Risepoint is an education technology company that helps regional universities launch and grow online programs for modern learners. Risepoint supports more than 100 universities and colleges across five countries, with programs concentrated in high-demand fields including nursing, healthcare, teaching, business, technology, and public service. Our suite of products and services supports the full student journey and each university's long-term goals. Together, we increase access to affordable education that delivers a strong return on investment for learners and meets employer and community needs. Learn more at risepoint.com.

The Impact You Will Make:

As a Partner Operations Manager , you will drive the operational success of Risepoint's university partnerships by ensuring seamless program delivery and an exceptional student lifecycle experience. Serving as the primary operational liaison, you will coordinate across internal teams and partner stakeholders to execute program launches, optimize ongoing operations, and resolve challenges with efficiency and care. In this individual contributor role, you will use data and insights to improve processes, remove barriers, and enhance partner and student outcomes. Your work will directly support partner satisfaction, operational excellence, and the growth of high-quality online programs.

How You Will Bring Our Mission to Life:

What You Will Do:

• Serve as the primary operational point of contact for assigned university partners, building strong, trust-based relationships and ensuring alignment on program goals, priorities, and timelines.
• Lead the execution of operational plans to support successful program launches and ongoing delivery, ensuring a seamless experience across the student lifecycle-from inquiry through graduation.
• Partner with internal teams (enrollment, marketing, technology, and others) to align on partner needs, coordinate deliverables, and ensure high-quality, consistent execution.
• Identify, troubleshoot, and resolve operational challenges proactively; escape complex issues as needed while maintaining a solutions-oriented, partner-focused approach.
• Drive operational excellence by implementing best practices, improving processes, and identifying opportunities to increase efficiency, reduce friction, and enhance the student and partner experience.
• Lead change management efforts with partners by clearly communicating process improvements, guiding adoption, and ensuring smooth implementation across systems, workflows, and program structures.
• Analyze partner data, trends, and escalations to identify root causes, inform decision-making, and recommend actionable improvements that support student success and program growth.
• Ensure accurate and timely data integration, reporting, and documentation to provide visibility into performance, support strategic insights, and enable informed decision-making.
• Maintain clear and consistent communication with stakeholders by sharing updates on partner status, operational metrics, and program changes.
• Contribute to resource planning and prioritization discussions to support partner satisfaction, operational scalability, and long-term growth.
• Document processes, decisions, and partner updates to ensure transparency, consistency, and continuity across teams.

What Success Looks Like:

University partners experience smooth, consistent program operations, with successful launches and minimal disruption across the student lifecycle. Operational challenges are identified early and resolved effectively, with continuous improvements that enhance efficiency, partner satisfaction, and the student experience. Strong cross-functional coordination and data-driven insights lead to measurable improvements in program performance, supporting partner growth and expanding access to high-quality, workforce-relevant education.

• Seamless Partner Operations: Successfully manage assigned university partners with on-time program launches, consistent execution of key processes, and minimal operational disruptions across the student lifecycle.
• Operational Improvements & Issue Resolution: Identify and implement process improvements that reduce friction, address root causes of recurring issues, and improve partner satisfaction and student experience.
• Partner & Business Outcomes: Build strong partner relationships and leverage data insights to improve program performance (e.g., enrollment, retention, or operational efficiency), contributing to partner growth and long-term success.

What You'll Bring to the Team:

Experience That Matters Most:

Relevant Experience:

5+ years of experience in operations, account management, or project/program management, ideally within higher education, edtech, or a complex, client-facing environment managing multiple stakeholders and priorities.

Operational & Analytical Skills:

Strong ability to manage complex workflows, improve processes, and use data to inform decisions, solve problems, and drive measurable outcomes.