Partner Manager, North America

Piano; Philadelphia (Philadelphia County); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Unlimited PTO

95%healthcarecoverage

Stockoptions

Freedailycateredfoodintheoffice

Freegymintheoffice

Commuterbenefits

Unlimitedhealthysnack,coffee,espresso,

Team events and happy hours

Job summary

Piano is seeking a North America Partner Manager to own and grow Piano’s partner ecosystem across healthcare, financial services, and media. You will report to the Global VP, Partnerships and lead initiatives to identify, recruit, activate, and scale channel and technology partners who serve large enterprises.

Your role will drive partner-sourced pipeline through new partnerships, co-sell motions, and joint go-to-market activities, while collaborating with Sales, Marketing, and RevOps to ensure

Qualifications

• 7+ years of experience in partner management or channel sales within B2B SaaS.
• Experience with regulated industries (healthcare, financial services, telecom, or media) preferred.
• Proven track record building and scaling partner relationships that drive pipeline and revenue.
• Familiarity with account mapping, co-sell programs, and cross-sell strategies.
• Strong negotiation skills with experience closing partnership agreements.
• Ability to manage many partner relationships independently with accountability.
• Excellent communication and presentation skills to articulate value to partners.
• CRM proficiency and experience with pipeline reporting.

Responsibilities

• Develop repeatable partner motions and activation models to generate demand.
• Identify, engage, and sign partners with strong enterprise relationships across target sectors.
• Lead account mapping with signed partners to identify joint opportunities and cross-sell targets.
• Equip partners with enablement resources and co-sell collateral.
• Collaborate with Sales, Marketing, and RevOps to ensure high-quality, ICP-aligned deals.

Skills

Partner management

Channel sales

Business development

Alliance management

Negotiation

CRM proficiency

Public speaking & presentation

Travel willingness

Tools

CRM software

Job description

About Piano

Piano’s Digital Revenue Optimization solution helps digital services grow revenue by better understanding and influencing their customers’ behavior. Piano unifies analytics, segmentation, and commercial personalization in one AI-driven application, enabling sites and apps to efficiently maximize the value of everyuservisit. Headquartered in Amsterdam with offices in the Americas, Europe, and Asia-Pacific, Piano serves a global client base including the BBC, Deutsche Telekom, Nikkei,AXAand the Wall Street Journal. For more information, visit piano.io.

Position Overview

As Partner Manager, North America, you will own and grow Piano’s partner ecosystem across key target verticals in the North America region. Reporting directly to the Global VP, Partnerships, you willbe responsible foridentifying, recruiting, activating, and scaling channel and technology partners who serve healthcare and hospital systems, financial services institutions, and media organizations.
Your primary mission is toestablishhigh-impact partnerships that generate qualifiedpipelinethrough joint account mapping, co-sell motions, and repeatable go-to-market collaboration.
Success in this role will be measured by partner-sourcedpipeline, partner-influenced revenue, number of activated partners, and velocity of co-sell opportunities.

Key Responsibilities

Strategy &prioritization

• Build repeatable partner motions, including segmentation, prioritization frameworks, and scalable activation models that enable partners to independently generate demand for Piano.
• Prioritize partners with strong enterprise relationships aligned to Piano’s ICP, including digital consultancies, system integrators, and technology partners.

Partner acquisition

• Develop and execute a targeted outreach strategy toidentify, engage, and sign partners who have deep relationships with healthcare organizations (hospital systems, integrated health systems, telehealth, and digital health platforms), banking/financial services clients, and media companies.
• Build andmaintaina robust pipeline of prospective partners through proactive outreach, industry events, and relationship development within the healthcare and banking ecosystems.
• Negotiate and close partner contracts thatestablishclear terms for account mapping, co-sell engagement, and cross-sell motions with Piano ecosystem.

Partner activation & GTM collaboration

• Lead account mapping exercises with signed partners toidentifyjoint opportunities and prioritize cross-sell targets within their existing client bases.
• Equip partners with theenablementresources, messaging, and competitive positioning they need to sell Piano effectively and independently.
• Partner closely with Partner Marketing to support joint go-to-market activities, including events, campaigns, and partner communications.

Pipeline ownership & commercialrigor

• Drive partner-sourced pipeline through new partner acquisition and activation of existing partner relationships.
• Maintain rigorous deal registration discipline and structured co-sell motions to improve partner deal quality and conversion rates.
• Own and manage partner reporting and dashboards that track pipeline creation, partner activity, deal progression, and outcomes.
• Provide regular forecasting on partner-sourcedpipelinewith accuracy and transparency, contributing to the broader NAM revenue plan.

Internal influence & alignment

• Collaborate with Piano’s Sales, Marketing, Client Services, andRevOpsteams to ensure partner-generated deals are high-quality, aligned with ICP, and follow established handoff SOPs.
• Act as internal advocate for the partner ecosystem, ensuring alignment with Sales leadership and driving adoption of partner-led opportunities within regional pipeline planning.

Qualifications

• 7+ years of experience in partner management, channel sales, business development, or alliance management within B2B SaaS.
• Experience working with partners serving regulated industries (e.g.healthcare, financial services, telecom, or media) preferred.Existingnetwork withinhealthcareecosystem isadvantageousbut notrequired.
• Demonstratedtrack recordof building and scaling partner relationships that drive measurablepipelineand revenue.
• Familiarity with the healthcare vertical, with an established network of contacts among consultancies, system integrators, technology partners, or resellers serving the industry.
• Experience with account mapping, co-sell programs, and cross-sell strategies in a software or technology environment.
• Strong negotiation skills withexperiencestructuring and closing partnership agreements.
• Ability tooperateindependently and manage a high volume of partner relationships whilemaintainingquality and accountability.
• Excellent communication and presentation skills, with the ability to articulate Piano’s value proposition to diverse partner audiences.
• Proficiencywith CRM and partner management tools; experience with pipeline reporting and forecasting.
• Willingness to travel as needed to attend industry events, partner meetings, and Piano team gatherings.

Perks at Piano

• UnlimitedPTO
• 95%healthcarecoverage
• Stockoptions
• Freedailycateredfoodintheoffice
• Freegymintheoffice
• Commuterbenefits
• Unlimitedhealthysnack,coffee,espresso,andsoftdrinksintheoffice
• Teameventsandhappyhours

Applicants for this position should have authorization to work in this jurisdiction without sponsorship from the Company.