Partner Manager, Delivery Partnerships

Ahold Delhaize USA; Chicago (IL); Hybrid; USD 106,000 - 160,000; Full time

Job summary

An established industry player is seeking a Partner Manager to enhance delivery partnerships. This role focuses on managing vendor relationships, ensuring operational excellence, and driving revenue growth. With a flexible hybrid work schedule, you will engage in strategic oversight, collaborate with internal teams, and advocate for brand goals. If you thrive in a dynamic environment and possess strong negotiation and communication skills, this opportunity is perfect for you. Join a company that values diversity and invests in employee growth while making a significant impact on local grocery brands.

Qualifications

• 3-4 years in retail/eCommerce managing vendor relationships.
• Ability to analyze metrics and implement improvements.

Responsibilities

• Manage delivery partner relationships and ensure SLA compliance.
• Lead weekly reviews with brands to discuss performance metrics.

Skills

Vendor Relationship Management

Communication Skills

Negotiation Skills

Performance Metrics Analysis

Operational Oversight

Education

Bachelor's Degree

Job description

Address:

USA-IL-Chicago-300 South Riverside Plaza

Store Code:

Last Mile Services (5157837)

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.

Primary Purpose:

The Partner Manager, Delivery Partnerships supports the execution and management of third-party vendor relationships across Marketplace and White Label Delivery, focusing on accountability and day-to-day partnership with all 3rd Party delivery partners. This role drives operational excellence, aligns delivery initiatives with strategic goals, and contributes to significant revenue and delivery volume. Responsibilities include managing partner performance, ensuring compliance with contractual terms and SLAs, supporting process optimization, and collaborating with internal and external stakeholders to meet organizational and customer service goals.

Our flexible/hybrid work schedule includes 3 in-person days at a core location in Chicago, IL, and 2 remote days. Applicants must be authorized to work in the U.S. full-time.

Duties & Responsibilities:

• Partnership Management: Serve as the primary contact for delivery partners, fostering collaboration, enforcing accountability, and exploring growth opportunities.
• Partner Expertise: Develop understanding of performance metrics, technical functionality, and integration details to provide strategic insights.
• Brand Advocacy: Act as subject matter expert for grocery brands, aligning delivery initiatives with their goals and ensuring SLA compliance.
• Operational Oversight: Monitor performance, address operational issues, and implement improvements to enhance customer satisfaction and efficiency.
• Weekly Business Reviews: Lead review meetings with brands and partners to discuss performance, metrics, and improvement strategies.
• Contract Management and Negotiation: Support contract management, ensuring alignment with business objectives and SLA adherence.
• Organizational and Presentation Skills: Maintain organization, meet deadlines, and communicate insights effectively.
• Team Collaboration: Contribute to building a collaborative and growth-oriented department culture.

Qualifications:

• 3-4 years of experience in retail or eCommerce, managing vendor relationships, ideally in the Gig Economy.
• Proven ability to manage SLAs, refunds, and ensure high delivery standards.
• Strong communication, relationship-building, and negotiation skills.
• Ability to analyze performance metrics and implement data-driven improvements.
• Ability to handle multiple priorities under pressure and adapt to industry trends.
• Willingness to travel up to 20% for business needs.

Preferred Qualifications:

• Bachelor's degree.
• Experience working with GIG Delivery Partners.

#DICEJobs #LI-hybrid #LI-SS1

Salary Range: $106,480 - $159,720

At Ahold Delhaize USA, we value diversity, equity, inclusion, and belonging, and invest in our employees' growth and well-being. Join us to drive change and support our local grocery brands.