Channel Partner Services Manager

CMK Resources, Inc.; Raleigh (NC); On-site; USD 80,000 - 100,000; Full time

Job summary

CMK Resources, Inc. is seeking a Partner Service Specialization Manager to manage and improve partner service programs for a leading partner in the storage industry. This role requires over 5 years of experience in channel programs or partner operations, emphasis on program management and organizational skills, and proficiency with Salesforce, Google Workspace, and Tableau. The position is remote, expanding opportunities while supporting global partner programs.

Qualifications

• 5+ years of experience in channel programs or partner operations in IT infrastructure or services.
• Proven success in designing and managing partner enablement programs.
• Strong organizational skills with attention to detail.

Responsibilities

• Manage and improve Partner Service Specialization program tracks.
• Collaborate with teams to support daily operations.
• Serve as a primary contact for account teams and partners.

Skills

Program management

Customer focus

Strong communication skills

Ability to collaborate

Tools

Salesforce

Google Workspace

Tableau

Job description

Location: Remote with preference to candidates located in

• Bellevue, WA
• Lehi, Utah
• Chicago, IL
• New York NY

Duration: 6 month contract to hire

CMK Resources is seeking a highly organized and customer-focused Partner Service Specialization Manager for our leading partner in the storage industry. This individual will play a key role in enabling partners to deliver their own services around cutting-edge storage technology. The position requires strong program management experience, attention to detail, and the ability to collaborate across internal and external teams. This is an individual contributor role supporting global partner programs within a fast-paced, cross-functional environment.

Key Responsibilities

• Manage and continuously improve multiple Partner Service Specialization program tracks
• Collaborate with cross-functional teams across partner organizations, customer experience, and education teams to support daily operations
• Support onboarding and development of new service partners
• Communicate and help operationalize partner service policies, including certification requirements and performance standards
• Serve as a primary point of contact for account teams and partner organizations, providing guidance on program requirements and processes
• Partner with compliance teams to monitor adherence to program standards
• Drive process improvements and support automation initiatives in collaboration with IT, channel operations, and global delivery teams
• Assist with program planning, promotion, education, and partner engagement initiatives

Qualifications

• 5+ years of experience in channel programs, partner operations, or related areas within IT infrastructure or services
• Proven success designing, implementing, and managing partner enablement programs
• Strong program management and organizational skills with attention to detail
• Experience managing compliance frameworks and partner performance standards
• Proficiency with tools such as Salesforce, Google Workspace, and Tableau
• Excellent communication and interpersonal skills with the ability to work across all levels of an organization
• Ability to manage multiple projects simultaneously in a fast-paced, evolving environment