Partner Integrations Reliability Engineer

Wheelhouse, Inc.; United States; Remote; USD 136.000 - 152.000; Vollzeit

Benefits dieser Stelle

Salary range

Bonus potential

Equity

Healthcare benefits

Zusammenfassung

Wheelhouse, Inc. is hiring a Partnership Support Engineer to join our remote-first, collaborative team.

You will own the reliability of external integrations—APIs, embedded experiences, and partner platforms—by investigating issues, triaging to internal engineers, and building diagnostics and automation. This role sits at the intersection of engineering, partnerships, and platform operations and requires strong cross-team coordination.

Qualifikationen

• 3-5 years of experience in a QA engineering or software engineering role.
• Strong debugging skills across APIs, integrations, and web applications.
• Experience with programming (ideally Ruby on Rails) to automate tasks and build internal tools.
• Experience with SQL or ORMs (ideally Active Record) to interact with data
• Familiarity with REST APIs, webhooks, and third-party integrations.
• Experience working with external technical stakeholders and can exhibit strong communication skills.
• Comfort navigating ambiguity across multiple systems you do not control
• Ability to analyze distributed failures across APIs, webhooks, queues, and data pipelines
• Experience reading third-party documentation and diagnosing integration mismatches
• Familiarity with SLAs, incident communication, and cross-company coordination
• Bonus: Experience supporting B2B SaaS integrations or developer platforms

Aufgaben

• Engineer process solutions around incoming integration/partnerships bugs, improvements and asks.
• Debug integration issues involving external partners (PMSs, OTAs, channel managers, and embedded clients), coordinating directly with their technical teams when necessary
• Diagnose failures across APIs, webhooks, data pipelines, and synchronization processes
• Resolve issues directly when possible; otherwise triage effectively with clear reproduction steps and cross-system context
• Build internal diagnostics, dashboards, and tooling to enable faster investigation of partner issues
• Create reusable playbooks and runbooks for common integration failure modes
• Improve monitoring, alerting, and observability for partner-facing systems
• Support launches of new integrations, embedded deployments, or platform features
• Serve as the primary technical liaison for select strategic partners
• Identify systemic reliability risks and advocate for engineering improvements
• Act as the voice of our partner ecosystem within engineering and product teams

Kenntnisse

QA engineering

API debugging

Ruby on Rails

SQL

REST APIs

Stakeholder comms

Distributed systems

Tools

Datadog

Jobbeschreibung

Wheelhouse, Inc. is hiring a Partnership Support Engineer to join our remote-first, collaborative team.

You will own the reliability of external integrations—APIs, embedded experiences, and partner platforms—by investigating issues, triaging to internal engineers, and building diagnostics and automation. This role sits at the intersection of engineering, partnerships, and platform operations and requires strong cross-team coordination.