Partner Implementation Lead

Zoom; Annapolis (MD); Hybrid; USD 146,000 - 319,000; Full time

Job summary

Zoom is seeking a dynamic Partner Implementation Program Lead to own the strategy and execution of partner deployment accreditation programs and technical enablement. You will create and maintain documentation, training materials, and best practices while coordinating with Product Owners, Sales Enablement, and cross-functional teams to ensure timely market delivery.

The role emphasizes governance of multiple accreditation programs, maintaining content quality, and driving impact across a global

Qualifications

• 5+ years of partner/vendor management or similar roles.
• 5+ years of cloud-based education, training, or enablement experience.
• 5+ years of channel experience.

Responsibilities

• Own and execute the strategy and roadmap for Deployment Accreditation and continuing education programs.
• Collaborate with cross-functional teams to define and maintain enablement content and best practices.
• Monitor program progress, outcomes, and align with product roadmaps and sales leadership.

Skills

Partner management

Program development

Cloud education

Channel experience

Project management tools

Tools

PM tools

Job description

Partner Implementation Lead

Position Overview

We are seeking a dynamic and experienced Partner Implementation Program Lead to join our team. This role is crucial in ensuring seamless implementation of our solutions through our partner network. The ideal candidate will own the strategy and execution of partner deployment accreditation programs while maintaining high standards for technical enablement and continuing education.

Key Responsibilities

Program Strategy & Development

• Own the strategy and roadmap for Zoom Partner Deployment Accreditation creation and maintenance, considering product timelines, corporate initiatives, impacts, and risk mitigation
• Develop and maintain the strategy and roadmap for technical continuing education programs, working with internal product owners and partner-facing stakeholders to understand enablement priorities
• Create and maintain comprehensive documentation, training materials, and best practice guides for Accreditation and continuing education programs

Cross-Functional Collaboration

• Work cross-functionally with Partner Solution Engineers, Global Architects, Professional Services Organization, and Partner Programs to scope, outline, create, and launch Deployment Accreditations
• Collaborate with Sales Enablement and Partner Solution Engineers to define maintenance strategies and identify areas of improvement in existing Deployment Accreditations
• Partner with Product Owners to identify technical enablement needs and align them to existing programs, tracking progress to ensure timely market delivery
• Work closely with senior channel and direct sales leadership to understand customer and partner needs, implementing feedback into existing models and building new solutions when needed

Program Management & Execution

• Maintain high standards for content quality across all accreditation and enablement programs
• Manage multiple concurrent certification or enablement programs across product lines and global partner ecosystems
• Monitor and report on program progress, including roadmap status, accreditations achieved, and continuing education completions
• Drive program outcomes through cross-functional influence, including legal, operations, sales leadership, and executive stakeholders
• Stay updated on Zoom's product roadmap to ensure programs and implementation notes remain current

Required Qualifications

Experience

• 5+ years of experience in partner/vendor management, program implementation, or similar roles
• 5+ years of cloud-based education, training, or enablement experience
• 5+ years of channel experience

Skills & Competencies

• Strong project management skills with the ability to handle multiple projects simultaneously (PMP certification is a plus)
• Excellent communication and interpersonal skills with the ability to influence across all organizational levels
• Proven track record of successful partner program implementations
• Experience with project management tools
• Strong problem-solving and analytical skills
• Ability to thrive in a fast-paced, dynamic environment

What We Offer

Join a team that values innovation, collaboration, and excellence in partner enablement. This role offers the opportunity to shape the future of our partner ecosystem while working with cutting-edge technology and a global network of partners.

What you can expect

We are seeking a dynamic and experienced Partner Implementation Program Lead to join our team. This role is crucial in driving successful partnerships and ensuring seamless implementation of our solutions across our partner network.

Salary Range or On Target Earnings:

Minimum:

$146,000.00

Maximum:

$319,400.00

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations

Anticipated Position Close Date:

08/14/26

Ways of Working

Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits

As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn (https://careers.zoom.us/benefits) for more information.

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form (https://form.asana.com/?k=OIuqpO5Tv9XQTWp1bNYd8w&d=1127274756253361) and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

Our interviews are supported by BrightHire, a tool that helps us create a consistent and thoughtful interview experience and may include recordings. Please refer to our candidate privacy statement (https://www.zoom.com/en/trust/candidate-privacy-statement/) for more information of how we use your data.

#LI-Remote

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines