Partner Experience Manager

linqapp; San Francisco (CA); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Health insurance

Flexible PTO

401(k)

Wellness stipend

Leadership access

Job summary

Linq is seeking a Partner Experience Manager in San Francisco, CA or Birmingham, AL, to own strategic partnership implementation for Apple Messenger for Business. You'll work with partner engineering and product teams from build to launch, serving as the client’s main contact for platform registrations and UX approvals.

You'll collaborate with internal teams across Engineering, Design and Marketing, shaping the implementation process, managing multiple partner workflows, and documenting

Qualifications

• Hands-on API experience and ability to lead a partner's engineer team through build and implementation.
• Experience with AI agents and workflow design/implementation.
• Experience in technical product implementation from start to finish, as the main contact responsible for success.
• High attention to detail and UX sensibility in experiences.
• Proactive, forward-moving mindset and problem anticipation.

Responsibilities

• Guide partner builds from kickoff to launch, leading their engineering and product teams.
• Manage Apple’s registration and review process end to end.
• Coordinate approvals across multiple partners and maintain launch timelines.
• Collaborate with internal and external stakeholders from Engineering, Design, and Marketing.
• Improve implementation processes as you gain experience working with large enterprise partners.
• Document processes to speed future implementations.

Skills

APIs

Workflow design

Product implementation

Attention to detail

Job description

Partner Experience Manager

Location: Birmingham, AL or San Francisco, CA (in office)

Type: Full time

Compensation:

• San Francisco: 85k Base + $30K annual bonus potential
• Birmingham: $75K base + $30K annual bonus potential

Travel: ~15% to partner locations

Who We Are

We believe the future of technology is a conversation, not a click. Linq builds the infrastructure that lets businesses talk to customers through AI — in the channels where conversations are already happening: iMessage, RCS, SMS, and voice.

We're a small team, we ship code every single day, and we're just getting started.

The Role

This role owns strategic partnership implementation for Apple Messenger for Business. You worked directly with partner’s engineering and product teams from build to launch. You will serve as the clients main point of contact for Apples’ platform registration, UX approval and review process.

Partner teams are deeply technical and we’ll be building this role from ground up. That means knowing our API, the platform requirements, what a good agentic experience looks like and how these workflows behave well enough to answer an engineer's question. You will play a key role in helping brands create their ideal consumer and product experiences for launch.

What You'll Do

• Each partner's build from kickoff through launch, guiding their engineering and product teams as the expert on the implementation process
• Apple’s registration and review process end to end, including submissions, requirements, responses, and resubmissions
• Balance multiple partner approvals simultaneously across the entire implementation pipeline. Keeping both internal and external teams organized and on-track to launch timelines.
• Coordination with internal and external stakeholders from Engineering, Design, and Marketing.
• Autonomy to build upon and improve on the existing implementation process as you gain experience working with large enterprise partners
• Process documentation so each implementation runs faster than the last

You Might Be a Fit If You Have

• Hands-on experience with APIs and developer-facing products, plus the technical depth to lead a partner's engineer team through build and implementation
• Practical work with AI agents and workflow design and/or implementation
• Experience in technical product implementation from start to finish, as the main point of contact responsible for success
• An eye for detail and a gut instinct for what makes an experience the best, from catching what others skip past to noticing a flow that technically passes but doesn't feel right
• A mindset toward always moving things forward, whether that's chasing an unanswered question or raising a problem before anyone asks about it

Bonus

• Experience with a conversational or messaging platform
• Navigating a formal certification, compliance, or platform review process with an external party
• Conversation design, UX, or product background

Why Linq

• Health/Dental/Vision insurance
• Flexible PTO
• 401(k)
• Wellness stipend, book stipend, professional development opportunities
• Direct access to leadership. We're a small team solving real problems with no layers of bureaucracy between you and the work