Partner Engagement Coordinator

Certified Angus Beef; Wooster (OH); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Vacation days

Personal days

Paid holidays

Volunteer time off

Health insurance 90%

Dental & Vision

Job summary

Certified Angus Beef in Wooster, OH seeks an energetic onboarding & partner engagement professional to serve as the bridge between our brand and new retail/restaurant partners. You will deliver personalized onboarding experiences that build trust, engagement, and loyalty, collaborating with design, marketing, and other teams to fulfill onboarding resources.

The ideal candidate is a problem-solver who thrives in dynamic environments and can balance relationship-focused duties with process-driven

Qualifications

• Combination of education and experience that would provide required skills.
• Typical qualifications: Associate's or Bachelor's degree preferred.
• 3–7 years in customer success, account management, marketing support, brand engagement, project coordination, licensing, or related field.

Responsibilities

• Organize and manage licensing and branding information to ensure accurate onboarding.
• Proactively communicate with internal and external partners via phone, email, and written correspondence.
• Research, evaluate, and support branding opportunities for partners.
• Identify creative solutions to resolve challenges and strengthen brand trust.
• Coordinate with design, marketing, and teams to fulfill point-of-sale materials and onboarding resources.
• Develop personalized onboarding experiences reflecting licensee needs and goals.
• Contribute ideas to improve partner engagement and onboarding processes.
• Maintain high accuracy, responsiveness, and professionalism while handling multiple priorities.

Skills

Customer success

Account management

Marketing support

Brand engagement

Project coordination

Licensing

Education

Associate's degree

Bachelor's degree

Job description

Are you an energetic, relationship-driven professional who is passionate about creating exceptional experiences and helping partners succeed? In this role, you'll serve as a key connection between our brand and newly engaged retail and restaurant partners, delivering personalized onboarding experiences that build trust, engagement, and long-term loyalty. The ideal candidate is a creative problem-solver who thrives in dynamic environments, embraces ambiguity with confidence, and enjoys finding tailored solutions that make every interaction meaningful. As we continue to evolve our onboarding journey, you'll play an important role in shaping memorable experiences that turn new partners into passionate brand advocates.

Ready to make an impact from day one? Read on to learn how you can help create experiences that set our partners up for success.

Essential Functions:

• Utilize internal systems to organize, maintain, and manage licensing and branding information, ensuring accuracy and a positive partner experience throughout the onboarding journey.
• Proactively communicate with internal and external partners through phone, email, and written correspondence to support onboarding initiatives through successful resolution.
• Research, evaluate, and support branding opportunities.
• Identify and pursue creative solutions that resolve challenges, enhance the partner experience, and strengthen trust in the brand.
• Collaborate with design, marketing, and marketing specialist teams to coordinate and fulfill point-of-sale materials, marketing requests, and onboarding resources for newly branded accounts.
• Help develop and continuously improve personalized onboarding experiences that reflect the unique needs and goals of individual licensees.
• Contribute ideas, insights, and innovative approaches during team meetings and planning sessions to help shape the future of partner engagement and onboarding.
• Maintain a high level of accuracy, responsiveness, and professionalism while managing multiple priorities in a fast-paced environment.

EMPLOYMENT STANDARDS:

Education/Experience: Any combination of education and experience that would provide the required skill and knowledge for successful performance would be qualifying. Typical qualifications would be equivalent to:

• Associate's or Bachelor's degree preferred.
• Three to seven years of progressively responsible experience in customer success, account management, marketing support, brand engagement, project coordination, licensing, or a related field.
• Bilingual English/Spanish communication skills are highly valued.

Knowledge, Skills, Abilities:

• Self-motivated with the ability to thrive in a dynamic, evolving environment.
• Exceptional organizational skills with a keen attention to detail and strong follow-through.
• Strong written, verbal, and interpersonal communication skills.
• Creative thinker who enjoys identifying opportunities to improve processes and elevate experiences.
• Proactive problem-solver who demonstrates sound judgment and resourcefulness.
• Passion for serving others and anticipating needs before they are expressed.
• Ability to manage multiple priorities and projects while maintaining accuracy and responsiveness.
• Collaborative team player who contributes ideas, embraces feedback, and supports shared goals.
• Comfortable balancing both relationship-focused responsibilities and process-driven tasks.
• Appreciation for personalized service and commitment to creating meaningful experiences for each partner.
• Understanding of modern business practices and the ability to work effectively within a high-performing, cross-functional team environment.

Location: This in-office position is located in Wooster, Ohio.

Still excited? Here’s what we can offer you.

More about Certified Angus Beef

The best-tasting beef starts on sustainable farms and ranches, and our role is to help market that beef to global food distributors and grocery stores, so chefs and home cooks can serve their best meals. While doing that, we stay true to our farm beginnings with staff meals around the table, open-door conversations and neighborly friendships inside our Wooster, Ohio, home and beyond. We challenge each other and push the limits of beef innovation to help our customers thrive, yet fun and celebrations are always cherished. For more than 45 years, we’ve held these traditions close and they’ve helped make us a certified Great Place to Work.

In addition to enjoying great-tasting beef, we provide employees 10 vacation days and 10 personal days in the first year of employment.

• Employees also enjoy nine paid holidays and time off to volunteer in the community.
• We pay 90% of full-time employee health insurance.
• We also provide dental and vision coverage and an extensive wellness program.
• 401(k) retirement program available.

We are an Equal Opportunity Employer.