Partner Enablement Manager

keyfactorinc; United States; Remote; USD 85,000 - 125,000; Full time

Job summary

KeyfactorInc is seeking a Partner Enablement Trainer to empower regional partners with knowledge to scope, deliver, and support technical projects. You will blend training, guidance, and coordination with sales and service teams to improve partner readiness and outcomes.

The role involves creating learning materials, acting as the primary partner contact, and coordinating playbooks and handoffs to support teams. Strong IT experience and communication are essential.

Qualifications

• Bachelor’s degree or equivalent in computer science, information technology, or a related area.
• Experience in enterprise IT through services delivery, consulting, or technical sales enablement.
• Understanding of IT frameworks, networking, and infrastructure, with working knowledge of Windows Server, Unix/Linux, and Microsoft 365.
• Familiarity with identity and authentication technologies, including Active Directory Certificate Services, Active Directory Federation Services, Kerberos, or OAuth.
• Troubleshooting, prioritization, and communication skills suited to complex partner deployments.
• Some scripting experience with tools such as SQL or PowerShell, and willingness to learn new products, technologies, and APIs.
• Nice to have knowledge of enterprise certificate management products and experience leading small projects or training peers are useful.

Responsibilities

• Deliver training on technical solutions, services, positioning, and implementation practices; help shape programs for different partner groups.
• Develop and maintain partner learning materials such as presentations, webinars, and product guides.
• Serve as a primary contact for partner questions and escalations, helping troubleshoot technical issues and remove delivery obstacles.
• Coordinate project playbooks, confirm business goals, and support smooth handoffs from partner delivery to ongoing support teams.
• Work with sales and global services to help partners scope projects and access the resources they need.
• Track enablement measures and partner performance, sharing findings and recommendations with management.

Skills

Training delivery

Partner enablement

Customer consultation

Project coordination

Communication

Education

Bachelor’s degree or equivalent in CS/IT

Tools

Windows Server

Unix/Linux

Microsoft 365

Active Directory Certificate Services

Active Directory Federation Services

Kerberos

OAuth

PowerShell

SQL

Job description

Role overview

Help regional partners build the knowledge and capability to scope, deliver, and support technical projects. You’ll combine partner training, technical guidance, and program coordination, while working with sales and service teams to improve partner readiness and project outcomes.

Responsibilities

• Deliver training on technical solutions, services, positioning, and implementation practices; help shape programs for different partner groups.


• Develop and maintain partner learning materials such as presentations, webinars, and product guides.


• Serve as a primary contact for partner questions and escalations, helping troubleshoot technical issues and remove delivery obstacles.


• Coordinate project playbooks, confirm business goals, and support smooth handoffs from partner delivery to ongoing support teams.


• Work with sales and global services to help partners scope projects and access the resources they need.


• Track enablement measures and partner performance, sharing findings and recommendations with management.

Requirements

• Bachelor’s degree or equivalent experience in computer science, information technology, or a related area.


• Experience in enterprise IT through services delivery, consulting, or technical sales enablement, with strong customer and partner consultation skills.


• Understanding of IT frameworks, networking, and infrastructure, with working knowledge of Windows Server, Unix/Linux, and Microsoft 365.


• Familiarity with identity and authentication technologies, including Active Directory Certificate Services, Active Directory Federation Services, Kerberos, or OAuth.


• Troubleshooting, prioritization, and communication skills suited to complex partner deployments.


• Some scripting experience with tools such as SQL or PowerShell, and willingness to learn new products, technologies, and APIs.

Nice to have

Knowledge of enterprise certificate management products and experience leading small projects or training peers are useful.