Partner Delivery Project Manager

Amgen; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical plans

Dental plans

Vision plans

401K with company matching

Employee Stock Purchase Program (ESPP)

Employee Assistance Program (EAP)

Company-paid holidays

Paid sick leave

Vacation time

Job summary

Ciena is seeking a Partner Delivery Project Manager to lead planning, execution, and transition of partner delivery initiatives across IT, supply chain, and external partners. You will align scope, schedules, risks, and outcomes to ensure on-time, on-budget delivery with quality standards.

The role emphasizes AI-enabled workflows and scalable support across a global partner ecosystem. You will manage project plans and budgets, drive process improvements, and communicate effectively with

Qualifications

• Bachelor’s degree or equivalent practical experience.
• Experience leading complex technology or partner-delivery initiatives.
• Ability to manage scope, schedules, budgets, risks, and handoffs.
• Strong written, verbal, and executive communication skills.

Responsibilities

• Lead planning, execution, and transition of partner delivery initiatives.
• Coordinate cross-functional teams across IT, network, supply chain, and vendors.
• Develop and maintain project plans, schedules, and budgets; monitor milestones and metrics.
• Identify risks, develop contingency plans, and drive continuous process improvements.

Skills

Program management

Stakeholder communication

Risk management

Cross-functional leadership

Agile/PM methodologies

Analytical thinking

Problem solving

Executive-level communication

Change management

Education

Bachelor’s degree in Business Administration/Project Management/IT or related field

Tools

Agile Project Management

Job description

As the global leader in high-speed connectivity, Ciena builds the critical infrastructure powering the AI era. We’re a technology company shaping the future of networking, guided by innovation, integrity, and collaboration. Through development opportunities, meaningful work, and flexibility, Ciena supports growth and well-being—on and off the job. Connect with a career that matters.

Partner Delivery Project Manager

Ciena is transforming how technology enables its global partner ecosystem through simplified delivery processes, reliable infrastructure, trusted operational data, AI-enabled workflows, and scalable support capabilities. This role serves as the primary Project Manager for the Partner Delivery portfolio, partnering closely with Supply Chain, IT service owners, End User Support, external partners, vendors, and business stakeholders to define strategy, prioritize investments, and deliver measurable business outcomes.

How you will make an impact:

You will lead the planning, execution, and transition of partner delivery initiatives supporting supply chain infrastructure, fulfillment delivery, and integrated systems. Working across IT service owners, Network, End User Support, Supply Chain, external partners, vendors, and technical teams, you will align scope, schedules, dependencies, risks, decisions, and operational handoffs. Lead end-to-end delivery of partner technology initiatives, ensuring agreed scope and business outcomes are delivered on schedule, within budget, and to established quality and operational-readiness standards. Partner with business owners, IT service owners, technical teams, and external partners to define project scope, objectives, success measures, deliverables, roles, and acceptance criteria aligned with business priorities and partner commitments. Develop and maintain project plans, schedules, and budgets, and monitor progress against key milestones, metrics, and deliverables. Identify and mitigate project risks and issues, and develop contingency plans as needed. Coordinate and facilitate cross-functional project teams, ensuring effective communication, collaboration, and alignment of resources. Manage project budgets, track expenses, and provide regular project status updates to stakeholders. Conduct post-project evaluations to identify lessons learned and best practices, and implement process improvements for future projects. Process management & improvement defined, work a well-defined project management process and champion ongoing process improvement initiatives to implement best practices for Agile Project Management Drive AI enablement and continuous enhancement across partner delivery processes by identifying high-value use cases, coordinating adoption, measuring outcomes, and improving automation, efficiency, and the partner experience.

The must-have experience:

• Bachelor’s degree in Business Administration, Project Management, Information Technology, or a related field, or equivalent practical experience.
• Proven experience leading complex technology or partner-delivery initiatives across external partners, vendors, distributed teams, or global locations.
• Demonstrated ability to manage scope, schedules, budgets, resources, risks, dependencies, decisions, and operational handoffs.
• Strong written, verbal, and executive communication skills, including the ability to translate technical issues into business impact and manage escalations constructively.
• Strong analytical and problem-solving skills, attention to detail, and the ability to manage multiple priorities and meet commitments.
• Hands-on experience troubleshooting endpoint hardware, operating systems, applications, device management, network connectivity, and access issues, with the ability to coordinate resolution across support teams, vendors, and partners.
• Ability to lead through influence, build accountability across teams, and work effectively across technologies, partner organizations, cultures, and time zones.

Nice to haves:

• Experience supporting supply chain, manufacturing, endpoint, fulfillment, infrastructure, or other partner-operated environments.
• Experience enabling AI, automation, or digital productivity solutions and driving stakeholder adoption and measurable outcomes.
• Experience in change management, organizational transformation, or adoption of new technology and operating models.
• Experience with portfolio reporting, executive dashboards, collaboration platforms, financial tracking, or data-driven performance measures.

Why this role matters:

This role will help shape the future of Ciena’s Partner Delivery capabilities by simplifying delivery processes, strengthening operational readiness, expanding scalable support, and accelerating the responsible adoption of AI and automation. The Partner Delivery Project Manager will play a critical role in enabling Ciena and its partners to operate more efficiently, scale with the business, reduce delivery risk, and deliver greater strategic value across the enterprise.

Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available. Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission.

In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time.

Benefits:

• medical
• dental
• vision plans
• participation in 401(K) (USA) & DCPP (Canada) with company matching
• Employee Stock Purchase Program (ESPP)
• Employee Assistance Program (EAP)
• company-paid holidays
• paid sick leave
• vacation time

We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence.

Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination. Ciena is an Equal Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.