Partner Advisor Manager

Qcells North America; Santa Clara (CA); Hybrid; USD 89,000 - 128,000; Full time

Job summary

Hanwha Q CELLS America Inc. is seeking a Partner Advisor Manager to oversee and enhance partner advisor management within the Operations team.

This high-visibility role supports excellent B2B customer service by leading initiatives, with in‑office options in Irvine, CA; San Francisco, CA; Santa Clara, CA; or Teaneck, NJ, and potential for remote scheduling per manager’s discretion. The position entails managing a growing team, improving processes, ensuring data integrity, and driving compliance

Qualifications

• Bachelor’s degree in business management, economics, or related field with 8+ years of experience.
• 6+ years in Sales Operations, Customer Service Operations, Account Management, or related roles.
• Experience leading agile teams, preferably at a technology company.
• Proficient with CRM software and Microsoft Office.
• Excellent verbal and written communication, multitasking, and organization.
• Ability to manage competing priorities in a fast-paced environment.

Responsibilities

• Lead a growing team of sales operations professionals with onboarding, training, performance reviews, and alignment.
• Build and maintain processes to increase productivity and remove bottlenecks.
• Ensure data integrity to drive insights and reporting.
• Oversee partner management, complaints intake, escalation, and follow-up.
• Produce compliance reports and communicate changes across teams.
• Collaborate cross-departmentally to resolve issues and improve processes.
• Maintain the sales partner rewards program and monitor risk in onboarding.

Skills

Agile leadership

CRM software

Microsoft Office

Communication

Data-driven decision making

Education

Bachelor’s degree in business/related field

Tools

CRM software

Microsoft Office

Job description

POSITION DESCRIPTION

The Partner Advisor Manager role is crucial in overseeing and enhancing the partner advisor management within Enfin’s Operations team. This role will enable outstanding B2B customer service by leading department projects and initiatives. This is a high-visibility role on a fast-growing team with an opportunity to support and contribute to the business's operations and build a foundation for the business to rapidly scale.

Description

POSITION DESCRIPTION

The Partner Advisor Manager role is crucial in overseeing and enhancing the partner advisor management within Enfin’s Operations team. This role will enable outstanding B2B customer service by leading department projects and initiatives. This is a high-visibility role on a fast-growing team with an opportunity to support and contribute to the business's operations and build a foundation for the business to rapidly scale.

This position will be based out of one of our offices in Irvine, CA; San Francisco, CA; Santa Clara, CA or Teaneck, NJ, with a potential in‑office schedule set at the direct manager’s discretion in accordance with the company policies and procedures. Remote work may be considered for exceptional cases.

Responsibilities

• Manage a growing team of sales operations professionals, including leading onboarding /training initiatives, performance reviews, and overall team alignment.
• Supervise, build, and maintain processes that increase productivity and remove bottlenecks.
• Ensure data integrity to help drive insights.
• Manage the partner complaint management process through intake, triage, escalation, follow‑up, reporting, quality assurance, and review.
• Produce compliance reports as needed.
• Communicate change, drive training, share resources, and build relationships that enable partner success by staying tuned‑in and driven by customer needs, industry trends, and current events.
• Collaborate cross departmentally to resolve issues and improve processes.
• Maintain the sales partner rewards program.
• Analyze partner risk during onboarding and monitor risk throughout the partnership.
• Oversee that all processes are within the Service Level Agreement.
• Maintain knowledge of the organization’s products, services, procedures, and policies.
• Evaluate business partner responses and recommend operational improvements.
• Drive automation where possible and understand its benefits in scaling a business.
• Ensure the continuity of the team in the face of various risks through documentation and planning.

Required Qualifications

• Bachelor’s degree in business management, economics, or other related field with a minimum of 8+ years of professional work experience including 6+ years of experience working in Sales Operations, Customer Service Operations, Account Management, Sales, or related role.
• Experience leading agile teams, preferably at a technology company.
• Demonstrated business acumen with an understanding of how people, processes, policy, and technology can drive efficiency and effectiveness.
• Advanced experience with CRM software and Microsoft Office.
• Excellent critical thinking, multitasking, and organizational skills.
• Exceptional verbal and written communication skills combined with the ability to explain complex concepts in a clear and simple way to management, colleagues, and external partners.
• Ability to manage competing priorities in a fast‑paced environment and proven ability to deliver commitments.
• Proficiency in analyzing budgets and preparing financial reports.
• Proven ability to identify future business opportunities and mitigate compliance risks.

Preferred Qualifications

• Renewable Energy, Lending/Finance, Construction, or related experience preferred.

Compensation

In accordance with applicable pay transparency laws, the anticipated annual base salary for this position is:

• Zone 1 (Bay Area, NYC): $106,900 – $128,300
• Zone 2 (CA, NJ, NY): $98,000 – $117,600
• Zone 3 (All others): $89,100 – $106,900

The applicable salary range is based on the employee’s primary work location. Individual compensation will be determined based on qualifications, relevant experience, education, skills, internal equity, and other business‑related factors.

Hanwha Q CELLS America Inc. (“HQCA”) is a Qcells company, one of the world’s largest manufacturers and providers of solar photovoltaic (PV) products and solutions. Headquartered in Irvine, California, HQCA has been rapidly expanding its business in North America through the expansion of products and solutions, including distributed energy solutions, direct‑to‑homeowner solar sales and financing, and EPC services. We provide an opportunity to be part of an exciting and growing world‑class global business in an interesting and expanding industry of the future.

Physical, Mental & Environmental Demands

To comply with the Rehabilitation Act of 1973 the essential physical, mental and environmental requirements for this job are listed below. These are requirements normally expected to perform regular job duties. Incumbent must be able to successfully perform all of the functions of the job with or without reasonable accommodation.

Mobility
Standing
20% of time
Sitting
70% of time
Walking
10% of time
Strength
Pulling
up to 10 Pounds
Pushing
up to 10 Pounds
Carrying
up to 10 Pounds
Lifting
up to 10 Pounds
Dexterity(F = Frequently, O = Occasionally, N = Never)
Typing
F
Handling
F
Reaching
F
Agility(F = Frequently, O = Occasionally, N = Never)
Turning
F
Twisting
F
Bending
O
Crouching
O
Balancing
N
Climbing
N
Crawling
N
Kneeling
N

The salary range is required by the California Pay Transparency Act and may differ depending on the location of those candidates hired nationwide. Actual compensation is influenced by a wide array of factors including but not limited to, skill set, education, licenses and certifications, essential job duties and requirements, and the necessary experience relative to the job’s minimum qualifications.

• This target salary range is for CA positions only and should not be interpreted as an offer of compensation.

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