Participant Success Coordinator

The Little Light House Central Kentucky, Inc.; Bowling Green, Northern (KY, KY); Hybrid; USD 40,000 - 60,000; Full time

Job summary

LifeWorks for Autism in Bowling Green, KY seeks an Admissions & Participant Support Specialist to guide autistic adults and their families from inquiry through enrollment and ongoing program participation. You will coordinate applications, support transition planning, track progress, and maintain clear family communication, ensuring participant plans are thoughtful and goals are achieved.

This role combines direct participant support with data entry and program auditing to keep services

Qualifications

• Experience supporting autistic or neurodivergent populations is preferred.
• Experience with case management, transition planning, family communication, or admissions.

Responsibilities

• Admissions & Enrollment: support inquiry through enrollment and onboarding processes.
• Family engagement: maintain regular communication and coordinate family meetings.
• Data & program evaluation: track participant progress and document outcomes.
• Program auditing: review files and ensure documentation is complete and accurate.
• Participant support: serve as primary contact to advance goals and independence.

Skills

Autism experience

Case management

Family communication

Data documentation

Education

Bachelor’s or Master’s degree in education, psychology, social work, human services, nonprofit management, or related field

Job description

About LifeWorks for Autism

• LifeWorks for Autism is a nonprofit organization that supports autistic adults as they build independent, meaningful lives through housing, daily living skill development, vocational preparation, and person-centered coaching.

This Role is Focused on Admissions & Participant Support:

• Promote the value, opportunity, and outcomes of the program to qualified participants and families
• Support participants and their families before, during, and through transition of the program

Position Summary

• This position supports participants and families from the first inquiry and then through admissions, enrollment, active programming, transition planning, program exit, and follow-up after completion.
• This role is responsible for knowing how participants are doing, tracking progress toward goals, communicating clearly with families, helping address concerns early, and making sure each participant has a thoughtful plan for growth and transition. This position helps LifeWorks stay organized, responsive, and person-centered by combining direct participant support, family communication, data tracking, admissions support, and program auditing.

Key Responsibilities

• Admissions & Enrollment
• Support interested families and participants through the inquiry, application, interview, and enrollment process.
• Help determine whether the program is an appropriate fit for each applicant.
• Coordinate application materials, admissions communication, enrollment paperwork, and onboarding steps.
• Support new participants and families as they transition into the program.
• Maintain clear admissions and enrollment records.

Person-Centered Participant Support

• Serve as a primary support contact for participants throughout their time in the program.
• Work directly with participants to further their goals, skills, and confidence.
• Monitor participant progress, goals, needs, concerns, and transition plans.
• Help identify concerns early and coordinate appropriate next steps with staff, participants, and families.
• Maintain participant portfolios, support plans, progress notes, and transition documentation.
• Support participants as they prepare to exit the program and move into their next stage of independence, employment, education, or community living.

Family Engagement

• Serve as a consistent communication point for families.
• Provide updates on participant progress, goals, concerns, transition planning, and overall program experience.
• Schedule and participate in family meetings, progress reviews, and transition conversations.
• Respond to family concerns in a timely, professional, and solution-focused manner.
• Help families understand program expectations, participant progress, and next steps.
• Facilitate regular Family Education sessions focused on giving families skills and confidence.

Data & Program Evaluation

• Organize, review, and communicate participant progress across all core program areas.
• Keep participant records accurate, current, and organized.
• Use data to help identify participant needs, program trends, and areas for improvement.
• Prepare basic reports and summaries for leadership, families, and program review.
• Help demonstrate participant growth and program effectiveness through clear documentation.

Program Auditing

• Review participant files, documentation, progress tracking, and program records for completeness and accuracy.
• Help ensure that support plans, family communication, data entry, and transition plans are being maintained consistently.
• Identify gaps, concerns, or follow-up needs before they become larger issues.
• Support regular internal reviews of participant services, admissions, enrollment, documentation, and family communication.
• Communicate audit findings and recommended improvements to leadership.

Qualifications

• Bachelor’s or Master’s degree in education, psychology, social work, human services, nonprofit management, or a related field preferred.
• 3-5 years of … ...... …?
• 3-5 years of experience supporting autistic or neurodivergent populations preferred.
• Experience with case management, transition planning, family communication, or admissions.

Preferred Skills and Qualities

• Understanding of autism, adult learning, independent living, and employment readiness.
• Ability to build trust with participants and families.
• Strong attention to detail and follow-through.
• Comfortable balancing relational support with clear documentation and accountability.
• Strong communication skills with both participants and families.
• Ability to stay organized, track details, and follow through consistently.
• Comfortable using data, documentation, and basic reporting tools.
• Professional, calm, and solution-focused when responding to concerns.
• Strong belief in independence, dignity, self-determination, and least-to-most support.