Participant Experience Specialist

BoldAge PACE; Moraine (OH); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Generous Paid Time Off

401K with Match*

Life Insurance

Tuition Reimbursement

Flexible Spending Account

Employee Assistance Program

Job summary

BoldAge PACE is seeking a Participant Experience Coordinator in Moraine, OH. You will manage the front desk, greet participants and families, schedule appointments, and support the Center Director and staff with daily operations.

Responsibilities include answering calls, processing visits and ID checks, maintaining records, and coordinating supplies. The role requires strong organizational skills and a compassionate approach to elderly participants.

Qualifications

• High school graduate or equivalent required.
• Business school preferred or related secretarial experience.
• Two years receptionist experience required, preferably within the healthcare environment.
• Complete knowledge of office procedures required.
• Desire to work in a health care environment with a frail elderly population and their families.
• Must have reliable transportation, a valid driver's license, and the minimum state required liability auto insurance.
• Be medically cleared for communicable diseases and have all immunizations up-to-date before engaging in direct participant contact.
• Pass a comprehensive criminal background check that may include, but is not limited to, federal and state Medicare/Medicaid exclusion lists, criminal history, education verification, license verification, reference check, and drug screen.

Responsibilities

• Provide receptionist support to the PACE center
• Answer the telephone, screen and direct phone calls, take and relay messages
• Ability to prioritize work independently with minimum supervision
• Order incontinence supplies, center supplies and office supplies as needed
• Prepare and distribute employee and participant ID cars as needed
• Distribute incoming mail and send incoming mail to business office as needed
• Assist participants with the check in and check out process to ensure proper identification and supplies that need to be transported to a participant’s home.
• Assists participants with their belongings as they arrive to ensure proper labeling.
• Assists in calling of staff in situations of call outs, need for home care visit, or in severe weather situations that may result in closure of the center.
• Communicates effectively with Administration, all departments, medical staff, participants, members of the community, and members of board of directors.
• Ability to problem solve and follow-through on issues to completion.
• Participates in team-oriented process within the department and assists other support personnel whenever needed.
• Sensitive to the needs of the elderly population
• Maintain the confidentiality of all company procedures, results and information about participants, clients or families.
• Maintain safe working environment. Follow Safety Policies and Procedures
• Demonstrate dependability through consistent compliance with scheduled work hours.
• Participate in any required staff and training meetings.
• Perform other duties as required or requested

Skills

Customer service

Communication skills

Organizational skills

Computer skills

Emergency response

Teamwork

Education

High school diploma or equivalent

Secretarial training or business school

Tools

Office software

Job description

BoldAge PACE is seeking a Participant Experience Coordinator in Moraine, OH. You will manage the front desk, greet participants and families, schedule appointments, and support the Center Director and staff with daily operations.

Responsibilities include answering calls, processing visits and ID checks, maintaining records, and coordinating supplies. The role requires strong organizational skills and a compassionate approach to elderly participants.