Outreach Specialist

BoldAge PACE; Evansville (IN); On-site; USD 52,000 - 65,000; Full time

Benefits offered by this job

Generous Paid Time Off

401K with Match*

Life Insurance

Tuition Reimbursement

Flexible Spending Account

Employee Assistance Program

Job summary

BoldAge PACE is seeking an Ambassador to drive program growth through strategic outreach, relationship development, and high-quality prospect engagement. This frontline role identifies, qualifies, and converts prospective participants into enrollments while educating the community about the PACE model of care.

Ambassadors represent BoldAge PACE with professionalism and purpose, building trust with referral partners, healthcare providers, and organizations to position BoldAge PACE as the premier

Qualifications

• High school diploma required; Bachelor’s degree preferred in Marketing, Communications, Healthcare Administration, or Human Services.
• Minimum of 3 years in community outreach, relationship-based sales, or business development.
• Proven ability to meet or exceed sales, referral, or outreach goals.
• Knowledge of PACE, Medicare/Medicaid eligibility, and local senior services preferred.
• Proficiency in CRM systems and Microsoft Office Suite.

Responsibilities

• Develop and execute a strategic outreach plan aligned with goals.
• Identify, qualify, and cultivate high-quality referrals from providers and community networks.
• Conduct consultative conversations with prospects and caregivers to align needs with PACE services.
• Maintain timely documentation of outreaches and referrals in the CRM.
• Represent BoldAge PACE at events to increase awareness of the PACE model.
• Collaborate with IDT and site staff to ensure smooth enrollment transitions.
• Meet or exceed individual goals for referrals, enrollments, and outreach activities.

Skills

Public speaking

CRM proficiency

Relationship building

Strategic outreach

Education

Bachelor's degree preferred in Marketing/Communications/Healthcare Administration

Tools

CRM systems

Job description

Join BoldAge PACE and Make a Difference!

Why work with us?

• A People First Environment:We make what is important to those we serve important to us.
• Make an Impact:Enhance the quality of life for seniors.
• Professional Growth: Access to training and career development.

Competitive Compensation:

• Generous Paid Time Off
• 401K with Match*
• Life Insurance
• Tuition Reimbursement
• Flexible Spending Account
• Employee Assistance Program

BE PART OF OUR MISSION!

Are you passionate about helping older adults live meaningful, independent lives at home with grace and dignity? BoldAge PACE is an all-inclusive program of care, personalized to meet the individual health and well-being needs of our participants. Our approach is simple: We listen to our participants and their caregivers to truly understand their needs and desires.

JOBSUMMARY

Under the direction of the Director of Outreach and Engagement (OED), theBoldAgePACE Ambassadoris responsible fordriving program growth through strategic outreach, relationship development, and high-quality prospect engagement. This position serves as the front line of the Outreach & Engagement team,identifying, qualifying, and converting prospective participants into enrollments while educating the community about the PACE model of care.

AmbassadorsrepresentBoldAgewith professionalism and purpose, embodying our values of People First, Seek to Understand, Exceed Expectations, Do the Right Thing, and Be Bold. They build trust with referral partners, healthcare providers, and community organizations, positioningBoldAgePACE as the premier solution for older adults who wish to remainsafelyandindependentlyin their homes.

Develops and cultivates the PACE organization’s network of business, healthcare, and community relationships by:

• Developing a deliberate and organized approach to identifying and engaging with referral partners within the community
• Actively participating in community groups
• Presenting at community events about PACE and care of older adults
• Cultivating and maintaining positive and constructive relationships with healthcare providers, senior service providers andother referral sources
• Establishing positive relationships with potential participants, their families, and caregivers
• Responding timely toall inquiries and commitments
• Evaluating and learning about the needs of the community, especially older adults, and their families, and incorporating learned information into community outreach
• Facilitating the assessment and eligibility determination processes by identifying quality referrals and collaborating with other enrollment staff and the interdisciplinary team.

ESSESNTIAL DUTIES AND RESPONSIBILITIES:

• Develop and execute a strategic outreach plan aligned with the department’s annual and site-specific growth goals.
• Identify, qualify, and cultivate high-quality referrals from healthcare providers, community organizations, and senior service networks.
• Conduct consultative conversations with prospects and caregivers to understand their needs and align those needs to PACE services.
• Maintain timely and accurate documentation of all outreaches, referrals, and prospect activities in the CRM.
• Build and maintain strong relationships with referral partners, ensuring regular communication and follow-up.
• Represent BoldAge PACE at community events, educational presentations, and networking opportunities to increase awareness of the PACE model.
• Use knowledge of service area demographics, market data, and referral trends to guide outreach priorities and strategies.
• Collaborate with Engagement Navigators, Benefits Specialists, Level of Care Assessors, and site Interdisciplinary Team (IDT) members to ensure seamless transitions from referral to enrollment.
• Meet or exceed individual goals for referral generation, enrollments, and outreach activities.
• Apply a person-centered, inclusive approach to all outreach interactions, optimizing every encounter with prospective participants and referral partners.
• Participate in team meetings, continuing education, and professional development to maintain knowledge of PACE principles, policies, and compliance standards.
• Maintain confidentiality, uphold all OSHA and infection control protocols, and contribute to a safe and positive work environment.
• Support organizational Quality Improvement initiatives and represent BoldAge with integrity in all internal and external interactions.
• Perform other duties as assigned to support organizational goals and PACE operations.

EXPERIENCE AND EDUCATION

• High school diploma required; Bachelor’s degree in Marketing, Communications, Business, Healthcare Administration, or Human Services preferred.
• Minimum of 3 years in community outreach, relationship-based sales, or business development — ideally in healthcare, aging services, or nonprofit settings.
• Proven ability to meet or exceed sales, referral, or outreach goals.
• Knowledge of PACE, Medicare/Medicaid eligibility, and local senior service systems preferred.
• Proficiency in CRM systems and Microsoft Office Suite.
• Strong written, verbal, and public speaking skills.
• 1 year experience working with the frail and elderly population, if this is not present training will be provided.

PRE-EMPLOYMENT REQUIREMENTS:

• Must have reliable transportation, a valid driver's license, and the minimum state required liability auto insurance.
• Be medically cleared for communicable diseases and have all immunizations up to date before engaging in direct participant contact.
• Pass a comprehensive criminal background check that may include, but is not limited to, federal and state Medicare/Medicaid exclusion lists, criminal history, education verification, license verification, reference check, and drug screen.

BoldAge PACE provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

* Match begins after one year of employment