Participant Experience Advocate

St. Paul's Senior Services; San Diego (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

St. Paul’s Senior Services in San Diego seeks a Participant Experience Specialist to provide excellent telephonic service to participants and providers.

You will address inquiries, guide callers, and coordinate with other departments to ensure high-quality care while maintaining accurate records. The role requires a high school diploma or equivalent, with preferred Bachelor's degree, and prior call-center or healthcare customer service experience, including working with elderly populations.

Qualifications

• High school diploma or equivalent; bachelor's degree preferred.
• Experience in a call center or healthcare customer service; minimum 1 year with frail or elderly.

Responsibilities

• Handle incoming calls from participants seeking health-related assistance.
• Route calls to appropriate departments and provide information.
• Maintain accurate records of interactions and ensure confidentiality.
• Collaborate with internal teams and healthcare professionals for coordinated support.
• Respond to inquiries and escalate issues per protocol.
• Meet performance metrics for call handling and documentation.

Skills

Customer service

Healthcare experience

Telephone etiquette

Education

High school diploma or equivalent

Bachelor’s degree preferred

Job description

St. Paul’s Senior Services in San Diego seeks a Participant Experience Specialist to provide excellent telephonic service to participants and providers.

You will address inquiries, guide callers, and coordinate with other departments to ensure high-quality care while maintaining accurate records. The role requires a high school diploma or equivalent, with preferred Bachelor's degree, and prior call-center or healthcare customer service experience, including working with elderly populations.