Enrollment Specialist

IHA; Norristown (Montgomery County); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Incentive opportunities

Job summary

Trinity Health PACE Broad Street in Norristown, PA is seeking a compassionate Enrollment Specialist to guide seniors and families through the PACE enrollment process from first contact to program admission. You’ll coordinate paperwork, appointments, and intake, educate families about eligibility and benefits, and partner with clinical teams to ensure a smooth, person-centered enrollment experience.

This role emphasizes clear communication, attention to detail, and reliable follow-through, with a

Qualifications

• 2+ years of experience in health care sales, enrollment, admissions, healthcare coordination, and intake experience.
• Experience in healthcare, senior services, managed care, or PACE preferred.
• Strong organizational and multitasking skills.
• Excellent communication and customer service skills.
• Ability to explain complex information in a clear, compassionate way.

Responsibilities

• Serve as primary point of contact for prospective participants and families during enrollment.
• Educate families on PACE services, eligibility, and benefits.
• Guide applicants through enrollment paperwork and required documentation.
• Coordinate assessments, appointments, and intake processes.
• Track leads, referrals, and enrollment pipeline activity.
• Collaborate with community liaisons, clinical teams, and operations staff.
• Maintain accurate records in CRM and enrollment systems.
• Ensure a smooth and positive enrollment experience for participants and families.

Skills

Healthcare enrollment

Customer service

Organization

Communication

Home-based support

Tools

CRM

Job description

Employment Type

Full time

Shift

Description

Posting

Senior Care Enrollment & Family Support

Trinity Health PACE Broad Street

Hours- Monday through Friday 8-5

Sign on - $7,500

Do you enjoy helping people navigate important healthcare decisions while making a real difference in their lives?

We are seeking a compassionate, detail-oriented, and relationship-driven Enrollment Specialist to support seniors and families through the enrollment process for our PACE program.

As an Enrollment Specialist, you will guide prospective participants and families through every step of enrollment—from initial interest through successful program admission.

What You’ll Do

• Serve as primary point of contact for prospective participants and families during enrollment
• Educate families on PACE services, eligibility, and benefits
• Guide applicants through enrollment paperwork and required documentation
• Coordinate assessments, appointments, and intake processes
• Track leads, referrals, and enrollment pipeline activity
• Collaborate with community liaisons, clinical teams, and operations staff
• Maintain accurate records in CRM and enrollment systems
• Ensure a smooth and positive enrollment experience for participants and families

What We’re Looking For

• 2+ years of experience in health care sales, enrollment, admissions, healthcare coordination, and intake experience
• Experience in healthcare, senior services, managed care, or PACE preferred
• Strong organizational and multitasking skills
• Excellent communication and customer service skills
• Ability to explain complex information in a clear, compassionate way
• Detail-oriented with strong follow-through
• Valid driver’s license and reliable transportation
• Comfortable in assisting seniors with the process in their homes

Why Join Us?

• Competitive salary + incentive opportunities
• Mission-driven work serving seniors
• Collaborative and supportive team environment
• Opportunity to make a meaningful impact daily

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.