Participant Engagement Lead — Health Center Ops

Heartland Alliance Health; Chicago (IL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Health Savings Account (HSA) or Flexible Spending Account (FSA)

Wellness Programs

Employee Assistance Program (EAP)

Tuition Reimbursement and Educational Assistance

401(k) Retirement Savings Plan

Life Insurance

Short-Term and Long-Term Disability Insurance

Paid Time Off (PTO)

Paid Holidays

Job summary

A community health organization is seeking a Participant Engagement Supervisor in Chicago. This role focuses on supporting health centers and enhancing access to care for vulnerable populations. Responsibilities include supervising staff, ensuring training and workflow, conducting audits, and maintaining participant satisfaction. Ideal candidates should have a high school diploma and at least five years of customer service experience, preferably in healthcare. The position offers a comprehensive benefits package and requires on-site work.

Qualifications

• High School Diploma or GED equivalent required, Associate's degree preferred.
• Minimum five years of customer service or related experience required, prior healthcare experience preferred.

Responsibilities

• Supervise assigned staff including hiring and scheduling.
• Ensure training and competency of Participant Engagement Specialists.
• Conduct audits to assess program data quality.
• Generate reports for the Participant Engagement team.

Skills

Communication skills

Problem-solving

Team leadership

Customer service

Education

High School Diploma or GED

Associate's degree

Job description

A community health organization is seeking a Participant Engagement Supervisor in Chicago. This role focuses on supporting health centers and enhancing access to care for vulnerable populations. Responsibilities include supervising staff, ensuring training and workflow, conducting audits, and maintaining participant satisfaction. Ideal candidates should have a high school diploma and at least five years of customer service experience, preferably in healthcare. The position offers a comprehensive benefits package and requires on-site work.