Part Time Weekend Front Desk Agent Friday/Saturday/Sunday

Crescent Hotels & Resorts; New Haven (CT); Presencial; USD 21 000 - 30 000; Tempo integral

Resumo da oferta

Crescent Hotels & Resorts is seeking a Front Desk Agent in the New Haven area to warmly welcome guests and handle registration efficiently. You will input guest information, manage room charges, process payments, and coordinate with hotel departments to ensure a seamless stay.

Ideal candidates will communicate clearly in English, maintain a professional appearance, and be ready to support colleagues during busy periods, delivering high levels of guest satisfaction every shift.

Qualificações

• Must have ability to communicate in English.
• Self-starting personality with an even disposition.
• Maintain a professional appearance and manner at all times.
• Can communicate well with guests.
• Must be willing to “pitch-in” and help co-workers with their job duties and be a team player.

Responsabilidades

• Greet all guests immediately with a friendly and genuine welcome.
• Input and retrieve information from the computer system during registration, confirming guests and room rate details.
• Verify and imprint credit cards for authorization; handle cash and balance house accounts.
• Post charges to guest rooms and process payments using the computer.
• Answer the telephone promptly and relay messages to guests and staff.
• Coordinate with Housekeeping, Engineering and Food & Beverage to ensure guest satisfaction.
• Close guest accounts at checkout and assist with any compensation if needed.
• Remain calm during busy periods and assist colleagues to maintain service quality.

Conhecimentos

English fluency

Customer service

Team player

Professional appearance

Attention to detail

Cash handling

Multitasking

Descrição da oferta de emprego

Position Overview

As a Front Desk Agent, you would greet and serve the guest in a courteous and timely manner, resulting in the highest levels of guest satisfaction.

Here\'s What You Will Be Doing

• Greet all guests immediately with a friendly and genuine welcome.
• Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
• Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate.
• Make appropriate selection of rooms based on guest needs. Code electronic keys and Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.
• Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travelers checks, and other forms of payment. Convert foreign currency at current posted rates. Post charges to guest rooms and house accounts using the computer.
• Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for guests as requested.
• Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
• Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion.
• Coordinate with Housekeeping, Engineering and Food and Beverage departments to ensure guest satisfaction throughout the entire stay cycle of a guest.
• Comply with attendance rules and be available to work on a regular scheduled basis.

Does it Sound Like You?

• Must have the ability to communicate in English.
• Self-starting personality with an even disposition.
• Maintain a professional appearance and manner at all times.
• Can communicate well with guests.
• Must be willing to “pitch-in” and help co- workers with their job duties and be a team player.

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.