Part-Time Veterinary Receptionist (Care Coordinator) - Eastgate Animal Hospital

Petvet-Care-Centers; Cincinnati (OH); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

Medical, dental, and vision insurance

Parental Leave

401(k) with discretionary contribution

Team Member Pet Discounts

Wellbeing support (Calm app + EAP)

CE stipends and career development

Relief fund (Grant Circle)

Job summary

PetVet Care Centers' Eastgate Animal Hospital in Cincinnati, Ohio is seeking a Part-Time Veterinary Receptionist (Care Coordinator). The role blends administrative duties with frontline client service, supporting a high-performing hospital that offers wellness, dentistry, oncology, and grooming services.

Ideal candidates will have animal experience and strong customer service skills, with the ability to work evenings, Fridays, and some weekends.

Qualifications

• Applicants must be 18 years of age or older.
• Animal experience is required.
• Prior customer service experience is required.

Responsibilities

• Provides excellent customer service in-person and over the phone.
• Manages lobby flow, schedules appointments, and addresses concerns.
• Assists with medication pickups and provides information about services.
• Inputs data into practice management software and handles billing.
• Supports retail sales and maintains records; handles cash at end of day.

Skills

Animal experience

Customer service

Job description

PetVet Care Centers' Eastgate Animal Hospital is currently seeking a Part-Time Veterinary Receptionist (Care Coordinator) to join their team!

At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter.

Because life is better with pets.

We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.

With more than 420 locally led hospitals and over 11,000 team members nationwide, we offer:

• Local autonomy with national support
• Career mobility and development opportunities
• A collaborative, inclusive environment where your wellbeing comes first

You care for pets. We care for you.

Position Overview

Join our team as a Care Coordinator who contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital. Within the veterinary field, this position aligns closely with roles often titled Veterinary Receptionist, Customer Service Representative, or Client Care Specialist.

Eastgate Animal Hospital in Cincinnati, Ohio,has been a trusted fixture in the greater Cincinnati area since 1968, delivering over 50 years of high-quality, compassionate veterinary care to the communities of Cincinnati, Mt. Carmel, and Clermont. What sets Eastgate apart is the breadth of their service offering — from routine wellness and dentistry to oncological services and cold laser therapy — as well as their grooming and boarding capabilities, making it a true one-stop destination for pet owners.

Key Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Qualifications (Required)

• Applicants must be 18 years of age or older to be considered for this position
• Animal experience
• Customer service

Preferred Skills (Nice to Have)

• Veterinary hospital experience, animal care knowledge, cornerstone practice software knowledge, knowledge about vaccines, medications, etc.

Schedule

• Must be able to work evenings (12 or 1pm start to close which would be 6:30 or 7:30pm)
• Must be able to work on Fridays and some weekends.
• During the week, we could guarantee 20 hours, and it could be higher if other staff members are out of town.
• Also open to cross train in the kennel, etc.

What We Offer

We care deeply about supporting our team members — professionally and personally. Benefits include:

• Medical, dental, and vision insurance
• Paid Parental Leave (birth, adoption, foster)
• 401(k) with discretionary contribution
• Team Member Pet Discounts
• Emotional wellbeing support — including Calm app access and 24/7 EAP
• CE stipends and career development resources
• Grant Circle — a relief fund for team members facing personal hardship
• Local hospital culture backed by national resources

At PetVet Care Centers, we're committed to a Culture of Care — for pets, for the people who love them, and for the team members who make it all possible. With more than 400 hospitals across the U.S. and a team of over 11,000 dedicated professionals, including 1700+ veterinarians, we offer a unique blend of local leadership and national support that helps our hospitals thrive.

PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V

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